Northstar Ford Calgary - Service Centre

Attentive Service Rep Mitch was very attentive and ensured I was well informed of the cost of service before authorizing the work. My issue is more with Ford and its war Mitch was very attentive and ensured I was well informed of the cost of service before authorizing the work. My issue is more with Ford and its warranty provisions. As part of my service, it was determined the gear shift needed to be replaced which was a $400 surprise plus $75 charge to determine what the problem was. Given the vehicle is only 3 yrs old with just over 60,000 Km, it seems to me Ford should cover such a cost. I didn't push the issue with Mitch assuming he has no control over what Ford / dealership covers and does not. More

Outstanding service Mitch was very friendly and knowledgeable. I am happy with his service and he was honest about what my car needed. He found at my car did not need wh Mitch was very friendly and knowledgeable. I am happy with his service and he was honest about what my car needed. He found at my car did not need what i asked them to perform and saved me money. More

Damian went above and beyond!!! I had a reoccurring reservoir leak on my 2008 F350 in which i felt the service should have been covered as it was faulty and i had already paid for it I had a reoccurring reservoir leak on my 2008 F350 in which i felt the service should have been covered as it was faulty and i had already paid for it to be fixed twice. After much debate with others team members regarding this, Damian took control of the situation and booked me in. The leak has been fixed and Ford absorbed the complete cost. So far so good with the leak... Really Apprentice it, thanks Damian! John More

FMPP Work Northstar Ford is always Proffessional, Friendly and Efficient. They get vehicles checked in at drop off in quick and organized way, customers always Northstar Ford is always Proffessional, Friendly and Efficient. They get vehicles checked in at drop off in quick and organized way, customers always get greeted with a friendly smile and hello. More

Great Service Department Fiona is a great service rep. From drop off to pick up she follows the progress of the work being done on my vehicle. She is always very upbeat and Fiona is a great service rep. From drop off to pick up she follows the progress of the work being done on my vehicle. She is always very upbeat and pleasant to work with. Thanks Fiona! More

First rate customer service When I expressed a concern to my service advisor, Fiona, she immediately had Rob call me and we set up a time for him to go for a test drive with me s When I expressed a concern to my service advisor, Fiona, she immediately had Rob call me and we set up a time for him to go for a test drive with me so he could hear what I was hearing. They brought the vehicle into the shop the next day and explored every possible cause so they were able to assure me everything was fine. I appreciate their patience and their willingness to go above and beyond. More

Great Service Booked appt. a few weeks ago to have winter tires removed & summers installed. Got a call the day before the appt to confirm that I was coming. Dropp Booked appt. a few weeks ago to have winter tires removed & summers installed. Got a call the day before the appt to confirm that I was coming. Dropped off car & waited in the waiting room. Car was ready in an hour. Price was lower than I had paid at other dealers with my last car. More

Very Satisfied We brought our vehicle in for its routine service, oil change and tire swap. Lynn very quickly got it checked in for it's service and the service depa We brought our vehicle in for its routine service, oil change and tire swap. Lynn very quickly got it checked in for it's service and the service department had it completed very quickly. Very happy with the efficient service More

Very Good Customer Service Brittany made an effort of having excellent service. She went above and beyond to accommodate my needs which I greatly appreciated. I would definitely Brittany made an effort of having excellent service. She went above and beyond to accommodate my needs which I greatly appreciated. I would definitely recommend her as a service technician! More

Fast and efficient! Got the job done fast and efficient. Schedule was for recall with parts that finally arrive. Brought it in the morning and pick up in the evening du Got the job done fast and efficient. Schedule was for recall with parts that finally arrive. Brought it in the morning and pick up in the evening during the weekday. No complains. More