Northstar Ford Calgary - Service Centre

Treat you like a customer The service department has made great strides in improving the customer experience. Rob and his team of service advisors treat their customers with re The service department has made great strides in improving the customer experience. Rob and his team of service advisors treat their customers with respect, extend a genuine friendly demeanor and do their best to take care of your issues and concerns in as a pleasant manner as possible. You feel like you have been well taken care of when you leave. More

Very friendly, very thorough. Scott was great, and the vehicle was available before the time promised. The promo price on the service was also a nice surprise. Excellent experienc Scott was great, and the vehicle was available before the time promised. The promo price on the service was also a nice surprise. Excellent experience! More

Excellent execution of service agreement I bought my Mustang new from Marlborough Ford, but for a variety of reasons I have found North Star Ford the superior location for me to have my vehic I bought my Mustang new from Marlborough Ford, but for a variety of reasons I have found North Star Ford the superior location for me to have my vehicle serviced. But the primary overiding reason for going there is the people. Fiona has been my primary contact over the years and has provided me with great advice, been up front informing me of additional cost if required, kept me informed of progress, and minor repairs required. Rob has always been available and welcoming from my first visit. The overall experience is that they cared about my needs, my vehicles need, and the company they work for. During the situation with the fires in Fort MacMurray, North Star has been a focus for relief efforts. I sensed the geuine concern for their fellow employees caught up in this disaster. Commendable and to be honest, very touching to see the compassion. More

Fantastic! Fiona and Rob have got to be the best people to deal with! No matter what my issue is, they always get it dealt with in a timely and professional matt Fiona and Rob have got to be the best people to deal with! No matter what my issue is, they always get it dealt with in a timely and professional matter! More

What A Long Way You've Come! When I first started going to Northstar in 2013/14 the service was awful...so awful I wrote to the CEO of Ford Canada. I don't know of course what wen When I first started going to Northstar in 2013/14 the service was awful...so awful I wrote to the CEO of Ford Canada. I don't know of course what went on from there but all I can say is now I wouldn't bring my vehicle anywhere else. Everyone is friendly (they weren't before) & they make me feel like they really value my business...and yes, I have written to the CEO about that too. Of course it goes without saying they do a great job on my vehicle. So thank you Northstar for hearing your customers. And what a fabulous thing to do for the evacuees of Ft Mac...generous beyond words. A very special thank you for that. More

Amazing The service was fast, Brittany communicated with me effectively and quickly and fixed my problem. I had a great experience and will absolutely be goi The service was fast, Brittany communicated with me effectively and quickly and fixed my problem. I had a great experience and will absolutely be going back. More

Northstar Ford = THE Best in Canada! Northstar is the best and has the best customer service period. Especially at the worst time i was in, they went out of their way even when they were Northstar is the best and has the best customer service period. Especially at the worst time i was in, they went out of their way even when they were on their closing hours. Can't say enough good things about them, everytime iv'e been there its been the best service and the fastest! Can't say that about other dealers. Northstar is my first and only choice and the employees can turn your worst day into a better one, smiling faces, peace of mind and the best work! More

Excellent Service You can always count on great customer service at Northstar Ford! Fiona always has a smile on her face and I really appreciate her taking the time to You can always count on great customer service at Northstar Ford! Fiona always has a smile on her face and I really appreciate her taking the time to explain (in layman's terms) why my vehicle may need certain service items. More

My first oil change on 2015 F150 4X4 I bought this truck last Fall and took it in for my first oil change/check-up (don't drive it a lot :)). Scott and Service Manager Rob were both very I bought this truck last Fall and took it in for my first oil change/check-up (don't drive it a lot :)). Scott and Service Manager Rob were both very helpful & friendly. Couldn't have gone any better. Hoping that all of my service calls are similar!! :) More

Regular Service Went in for a regular service (oil/filter) and asked for alignment check. Service staff were extra vigilant and from noticing a noise on the test dri Went in for a regular service (oil/filter) and asked for alignment check. Service staff were extra vigilant and from noticing a noise on the test drive were able to repair (on warranty) a steering component. And fixed the alignment. Great performance. More