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Northstar Ford Calgary - Service Centre
Calgary, AB
2,393 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,393 Reviews of Northstar Ford Calgary - Service Centre
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June 13, 2016
rusty mustang I would say the repair to the car was done very well but I believe the rust on the car should have been covered by warranty considering the car has on I would say the repair to the car was done very well but I believe the rust on the car should have been covered by warranty considering the car has only 22000 k on it and kept very clean More
by daveroy1040
Verified CustomerEmployees Worked With
Colin Podrasky
June 13, 2016
Fairly smooth except for shuttle pickup. I called the shuttle driver to pick me up at 4. He asked if I could make 3:30 for pick up . I said fine. I called him at 4:10 and asked if he was I called the shuttle driver to pick me up at 4. He asked if I could make 3:30 for pick up . I said fine. I called him at 4:10 and asked if he was coming. He said I be there right after the university pick up. He did not show up until 4:35. When he arrived, I said you are late. His response: The university pick up called him at at 340 for pick up. The driver made arrangements with me for pick up at 3:30. No apology....not acceptable service. More
by NRABAJIAN
Employees Worked With
Shuttle driver
June 13, 2016
Excellent service The staff was very friendly and helpful. They went above and beyond what they had to do. They made feel like I knew what I was doing. LOL The staff was very friendly and helpful. They went above and beyond what they had to do. They made feel like I knew what I was doing. LOL More
by GCFORD
Employees Worked With
Holly , Lynn Edwards
June 13, 2016
Excellent and dependable. Felt very welcomed. Personnel were friendly, courteous and knowledgeable. Aspects of service were explained. Assisted with service location. Offered a Felt very welcomed. Personnel were friendly, courteous and knowledgeable. Aspects of service were explained. Assisted with service location. Offered a coffee device while waiting. Promptly served upon arrival. More
by MMJSON
Employees Worked With
Lynn Edwards, Mike Molyneux, Tia Dishan
June 13, 2016
Fiona Rea Fiona is amazing!! Fiona makes sure everything is pointed out and made clear to her customers and that all issues and concerns are addressed! T.Beaur Fiona is amazing!! Fiona makes sure everything is pointed out and made clear to her customers and that all issues and concerns are addressed! T.Beauregard More
by trixie01
Employees Worked With
Fiona Rea
June 10, 2016
we had our 37 000 km check up and all went as expected. All went as expected for the check up. We had also an alignment. We discovered a leak that was also repaired. The service was excellent as Fiona expla All went as expected for the check up. We had also an alignment. We discovered a leak that was also repaired. The service was excellent as Fiona explained very well what had to be done. The shuttle bus was also very appreciated. More
by LOUISESABOURIN
Employees Worked With
Fiona Rea
June 10, 2016
Customer Service and extra charges It seems that every time we come to Ford for servicing we are charged with something even though we have the extended warranty plan. We also have had It seems that every time we come to Ford for servicing we are charged with something even though we have the extended warranty plan. We also have had some substantial issues with the vehicle which shouldnt be happening since it has low kilometers and we owned it from new. 1. Entertainment system - The entertainment system module had to be replaced. Ford had the vehicle for a couple days but did not offer a loan vehicle. 2. Moonroof sluggish - This problem was apparent from new but was getting to the point of not closing. Ford said that it just needed to be cleaned and lubricated. Moonroof is still sluggish and Ford charged for the cleaning and lubricating. Still problem is not fixed. 3. Radio signal cuts out - Radio was really good when new. Could pick up signals a 100 kilometers from calgary and edmonton. Radio suddenly could not search and was static for some radio stations. Expressed this issue and still not fixed. My aftermarket radio in our other car can pick up radio stations better than our Ford. 4. Replaced Transaxle seal and powersteering hose - These items were leaking and fixed however, we were charged a deductible to use the extended warranty. First of all, how can these items be leaking for a vehicle that is less than 80k. Second, we spent a lot of money to have the extended warranty only to be charged again. From these experiences, this is the last time I will go to this dealership. Furthermore this is last time I will purchase a Ford. More
by FEDER768
Employees Worked With
Irrelevant
June 10, 2016
Brake repairs New rotors, pads and fluid flush. All Ford parts so should be like new. Found electrical fault on odometer and repaired it. also changed leaking pinio New rotors, pads and fluid flush. All Ford parts so should be like new. Found electrical fault on odometer and repaired it. also changed leaking pinion seal. More
by KENCHILTZ
Employees Worked With
June 10, 2016
Excellent service as always! As usual, great service. Several phone calls throughout the day with updates, quick and easy ride home. All issues fixed and ready to go when I arri As usual, great service. Several phone calls throughout the day with updates, quick and easy ride home. All issues fixed and ready to go when I arrived. More
by ROB14
Employees Worked With
Fiona Rea
June 10, 2016
see below I'm from Fort McMurray, brought my vehicle in for service and signal light bulb on passenger side. Asked the rep to quote and call me with a price on I'm from Fort McMurray, brought my vehicle in for service and signal light bulb on passenger side. Asked the rep to quote and call me with a price on a spare key and fob because mine burnt in my home in the Mac, also asked if the mech could loosen the nut on my hitch so I could through it in the back of my truck. I didn't receive a call from serv.rep. picked my truck up, no quote for fob/key and tried to charge me 48.00 for loosening the nut on my hitch. Was not impressed at all. Cashier removed the 48.00 but I was not happy, who charges 48.00 to loosen a nut?? More
by karborah
Employees Worked With
