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Northstar Ford Calgary - Service Centre
Calgary, AB
2,393 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,393 Reviews of Northstar Ford Calgary - Service Centre
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June 20, 2016
Service Excellent service done on my vehicle. Very professional would recommended North Star Ford for sure. I had to get my service from Calgary North Star fo Excellent service done on my vehicle. Very professional would recommended North Star Ford for sure. I had to get my service from Calgary North Star ford because of being evacuated form Fort McMurray. Thank you! More
by BARRYANDJUDY_NICHOLAS
Verified CustomerEmployees Worked With
Lynn Edwards
June 18, 2016
Far more satisfactory I found that the service was always ok here. However since I purchased my new vehicle this past December the service has by far improved. This being t I found that the service was always ok here. However since I purchased my new vehicle this past December the service has by far improved. This being the first "service" I have brought it in for I wasn't sure why to expect as again it use to be very just alright. From the moment Mitch said hello until I received the call to come pick up it had by far surpassed what I had experience in the past. Thank you! More
by DANA.PECK83
Employees Worked With
Mitch Coppieter
June 18, 2016
Dirty car I came in with a fully detailed car and when I picked it up the windows were fithly, there was grease in three spots on the exterior, and the paper ma I came in with a fully detailed car and when I picked it up the windows were fithly, there was grease in three spots on the exterior, and the paper mat was left in the car. When I called to complain, they said that mgmt would give me a call. I have waited almost a week without a call. More
by TKTOEWS
Employees Worked With
Lynn Edwards
June 17, 2016
Friendly and transparent service Northstar Ford Calgary (Crowfoot) is a very professional and friendly Ford service centre. They give you realistic and transparent estimates of their Northstar Ford Calgary (Crowfoot) is a very professional and friendly Ford service centre. They give you realistic and transparent estimates of their service. They take the time to explain any issues if you have questions. I tried the Ford location downtown Calgary once and regretted it. Northstar Ford Calgary (Crowfoot) is the honest place to go. More
by Returning Customer
Employees Worked With
Scott Lepsenyi, Michael Cox
June 16, 2016
Great personnel I have had to wait in long lines to drop my car off in the past but recently have not had to at all. People who take the cars in are incredibly nice a I have had to wait in long lines to drop my car off in the past but recently have not had to at all. People who take the cars in are incredibly nice and helpful. I struggle a lot with getting my stroller through the doors when the bay door is closed. Not only is there no open button but the two doors are so close together it is impossible to go through one at a time. It did not help that three employees walked by me without helping. Even if the pavement outside (sidewalk) was decent or large enough it would help. More
by AREWCASTLE
Employees Worked With
Don't remember
June 16, 2016
Fusion last week , focus this week . Once again great service from booking of appointment , to the pick up . All the staff are friendly and knowledgeable . Thanks again for the tire recom Once again great service from booking of appointment , to the pick up . All the staff are friendly and knowledgeable . Thanks again for the tire recommended . See you in September . More
by MHWORKMAN
Employees Worked With
Fiona Rea
June 16, 2016
Efficient, friendly service. Northstar Ford Calgary are the best in their class. They have a great feel for customer service. I have never had a bad experience in the last 14 year Northstar Ford Calgary are the best in their class. They have a great feel for customer service. I have never had a bad experience in the last 14 years. More
by JULIEKW03
Employees Worked With
Fiona Rea
June 15, 2016
Great Experience! Easy to work with, night dropped the truck and they took care of everything and finished early! Booked the appointment a day prior as well and they ac Easy to work with, night dropped the truck and they took care of everything and finished early! Booked the appointment a day prior as well and they accomodated with limited notice! More
by TJS
Employees Worked With
June 15, 2016
Awesome Service Took my car in with a problem with the tire and it was taken care of while I waited. I did not have to take a day of work which was great. Took my car in with a problem with the tire and it was taken care of while I waited. I did not have to take a day of work which was great. More
by MATITUS32
Employees Worked With
Fiona Rea
June 15, 2016
Improve services to meet customer needs I booked a 10:00 am appointment for a routine Service of my Ford Escape on Friday June 10th . After the paperwork was completed, I asked Lynn what ti I booked a 10:00 am appointment for a routine Service of my Ford Escape on Friday June 10th . After the paperwork was completed, I asked Lynn what time my car would be ready. She told me around 4 -4:30 pm. I told her that I needed my car at 3:00 pm to go to work. She told me that there were a lot of cars ahead of mine and I had to "wait my turn". I told her that I made an appointment so that I would have the car ready by 3:00. That gave the Service department a 5 hour window. She was not willing to help me and work with me. I was upset and stressed about how I was going to get to work that day. I also had a dent on my passenger car door and asked if I could book an appointment with the body shop for an estimate. I told her I had the Wear Care Package. She told me I had to go through my insurance company because Ford "does not cover any dents" I tried to explain to her that I purchased this package at time of sale and I had coverage. Than she continue to belittle me as if I was stupid and refused to help me. I was so upset about how I was being treated by Lynn that I went into the Dealership and complained to a Service Advisor Michael Cox. I later spoke to the Service Manager Rob Meade, and expressed my dissatisfaction with my experience with Lynn. This was the second time I received bad customer service and left angry. I believe that if the service departments in your dealerships followed your mission, Ford would be more successful in the market with repeat satisfied customers. " mission is to improve continually our products and services to meet our customers’ needs, allowing us to prosper as a business and to provide a reasonable return for our stockholders, the owners of our business" We own 3 Fords in our household. F150 truck, Escape and Focus. All purchase with the last 2 years. Improvements to the Service department would keep us as customers. Hopefully Rob Meade can manage his team and improve customer experiences in his department. More
by MVERNAROLI
Employees Worked With
Lynn Edwards
