Northstar Ford Calgary - Service Centre

Basic Service I booked it on phone told oil change on and window jumps.they call me to check I am coming in and I ask her to make sure the 2 items are listed.I drop I booked it on phone told oil change on and window jumps.they call me to check I am coming in and I ask her to make sure the 2 items are listed.I drop off Car and they call me and ask why I dropped it off. I then have to go home to email them before they will work on my car ,which I was not told to on the two calls I received,it has to be in writing I was told then they call me tell me the window is fine and tell then it is not you go and check it. they call me back and tell me they were wrong and have replaced the window motor. we pick it up and it squeels at a high pitch and tell us we need to go back when some parts come in then the engineer writes on the report all new explorers have electric window issues , can't remember the salesman telling me that when I bought it More

Why I like Northstar Ford Each time I take my Mustang in to Northstar Ford the more impressed I am with the staff and the service they provide. I have been in 3 times since I b Each time I take my Mustang in to Northstar Ford the more impressed I am with the staff and the service they provide. I have been in 3 times since I bought the Mustang and it impresses me that people know who I am when I come in. My car is always ready the time I specify on the drop off. What really made my day was when I brought the car in for an oil change I also asked that they look at the 3M coating on the car to see if it could be repaired as I had scratched it while washing the Mustang. Not only did they repair it with some left over 3M coating but they did it free of charge even though it was my fault that it was scratched. This is the second car I have bought at Northstar Ford and with service like this I will be buying more and telling my friends & co-workers about it. More

1st Service with your dealership The service people (Mitch & Scott) were excellent as was your service manager. The service was done on time and efficiently. My disappointment is The service people (Mitch & Scott) were excellent as was your service manager. The service was done on time and efficiently. My disappointment is not with the people, more with your process. I initially came to the dealer to obtain a part stolen from my vehicle. I was told I needed a service person to look at the part to determine what exactly would be required. I returned to have service person look at the part, they told me I needed a tech to look at it and they could / would not look at that time. I booked my vehicle in for service .... this was a positive experience. I now need to return to the dealership for a 4th time to have the part placed on my car. More

First service - a good experience First service on vehicle bought here. They accommodated my requested pickup time even on same day notice. Service writer was friendly. They had ho First service on vehicle bought here. They accommodated my requested pickup time even on same day notice. Service writer was friendly. They had hot coffee and gave me train tickets. More

not very friendly- in fact quite rude upon arriving I brought my vehicle in for servicing to Northstar Ford in May. The girl who greeted and took my light test was by far the rudest Ford employee I've e I brought my vehicle in for servicing to Northstar Ford in May. The girl who greeted and took my light test was by far the rudest Ford employee I've ever encountered. I've always had very good service at Ford and was quite disappointed during my last visit with this one lady who was appointed to take care of me that day. I hope I never have t deal with her again. On a brighter note- I was treated very well (as usual) by everyone else at Northstar. Asked if I wanted a coffee- and asked if I needed help by at least 3 - 4 other employees. More

Northstar Ford Service is Excellent Fiona is the best on the Northstar Ford Service Team!! I receive excellent service - she knows me and knows what is important to me as her customer. Fiona is the best on the Northstar Ford Service Team!! I receive excellent service - she knows me and knows what is important to me as her customer. I can tell she loves working for Northstar Ford. More

Awesome service Brittany my service advisor was probably the best I have dealt with at any dealership She would call every couple of days to give me an update as wel Brittany my service advisor was probably the best I have dealt with at any dealership She would call every couple of days to give me an update as well as relay information from the Tech working on my truck I wish everyone I dealt with was as good as Brittany. The Diesel care warranty I bought was well worth the money. More

Great service by NorthStar Ford The service adviser Scott is a great person. He explained everything that I have asked for more details. His approach is very positive and friendly. The service adviser Scott is a great person. He explained everything that I have asked for more details. His approach is very positive and friendly. More

First Rate Service! My service request was for an intermittent problem with the automatic transmission in my F150. Because the problem was intermittent, the service manag My service request was for an intermittent problem with the automatic transmission in my F150. Because the problem was intermittent, the service manager accompanied me on a short road test which I appreciated and allowed me to describe the condition directly to the service department. I don't recall the service manager's name, but Lynn Edwards handled my request promptly and I appreciated that too. They did a thorough investigation of the problem and made the required repairs. Thanks Northstar!! More

Fiona is a Rock Star! Fiona is efficient, effective and communicates well. Not very often nowadays do you get the kind of service that she provides. She reads the situati Fiona is efficient, effective and communicates well. Not very often nowadays do you get the kind of service that she provides. She reads the situation very well and reacts in a very proactive and professional manner and does the right thing. Northstar is lucky to have her... More