Northstar Ford Calgary - Service Centre

Friendly Service The service representatives are friendly and courteous. However, the cost of the service to my F150 quickly increased as the technicians were quick t The service representatives are friendly and courteous. However, the cost of the service to my F150 quickly increased as the technicians were quick to point out many issues that needed attention. More

Not very knowledgeable My car suddenly lost power, my vehicle still functioned but went to a very low speed. No dashboard indicator light came on though. Northstar put my ca My car suddenly lost power, my vehicle still functioned but went to a very low speed. No dashboard indicator light came on though. Northstar put my car on the machine and said there were 'no codes' coming back, they also test drove it and ran it in shop and could not replicate. I asked if there were bulletins out with similar issues or was the PCM looked at, in which I was told no and no. I was sent on my way with with a $200 bill and no issue resolved. One month later my car did the same thing, this time however a wrench code appeared. A two second Google search tells me that this is a VERY common issue with the throttle body and that Ford agreed to do a Customer Satisfaction program to avoid doing a recall. This described the exact symptoms as mine and was common for my make, model, and year. The Ford trained "experts" are not able to diagnose an issue unless the machine tells them the code. They failed to look at the model and year and know there are programs in place for this precise issue. Northstar also failed to advise me that unless a warning on my dash came up, the computer wouldn't be able to give the error code - so they essentially charged me $200 knowing it would yield no results. I also feel that I was unscrupulously charged $200 and will be filing complaints until I am refunded. I ultimately took my vehicle to another dealer for this repair because Northstar did not return my call either when I phoned about it happening again. More

Great vehicle, great service! We enjoy our 2013 Escape, purchased from Northstar Ford. We have always been treated efficiently and courteously by the staff at this dealership. Yest We enjoy our 2013 Escape, purchased from Northstar Ford. We have always been treated efficiently and courteously by the staff at this dealership. Yesterday, we were treated even better. Thank you! More

Very friendly environment Very easy and aproachable employees to deal with. Manager Rob Meade is polite, listens to your concerns and does his best to solve the problems. Very easy and aproachable employees to deal with. Manager Rob Meade is polite, listens to your concerns and does his best to solve the problems. More

Wonderful Service Very attentive service person. Work done was first rate. Really enjoyed the Gold Service - car looks as good as when we first bought it. Thank you Very attentive service person. Work done was first rate. Really enjoyed the Gold Service - car looks as good as when we first bought it. Thank you Northstar More

Great Service I brought my car to Northstar to repair an engine noise. The service was Great, they did exactly what they said they would do, in the amount of time p I brought my car to Northstar to repair an engine noise. The service was Great, they did exactly what they said they would do, in the amount of time promised. The problem was fixed on the first visit. Thank You More

Warranty coverage Had to get a new clutch installed under warranty coverage. There was an additional problem which I thought was related and caused by this original p Had to get a new clutch installed under warranty coverage. There was an additional problem which I thought was related and caused by this original problem. They said it wasn't and would not fix it under warranty as the warranty had expired recently. Will not purchase another Ford vehicle. Suffered with a jerky transmission since the vehicle was new. Had to take it back many times. Not what you would expect with a new vehicle. I regret the purchase. More

Engine light on I was helped out by Lynn and service teck Dave. They gave me regular updates as he was trouble shooting to find the problem to keep me informed. Sourc I was helped out by Lynn and service teck Dave. They gave me regular updates as he was trouble shooting to find the problem to keep me informed. Sourced out the part needed for the fix. And gave recommendations for maintenance. More

Friendly...but not the greatest Took my F150 for an oil change and to investigate a noise from the brakes. They changed the oil and diagnosed the noise ok but then proceeded to list Took my F150 for an oil change and to investigate a noise from the brakes. They changed the oil and diagnosed the noise ok but then proceeded to list things they recommend I fix totalling an extra $900! I always expect an add on or two recommended anywhere but to recommend $900 additional on top of what was only a $300 job seems to be pushing it slightly. Needless to say I didn't go ahead with their recommendations. Oh yeah, and they also took two chunks out of my alloy wheel moving the car into their service bay. It was made clear that they would pay for this damage, that I need not worry. How gracious of them. I give 3 stars and not less because the lady I emailed to set up the appointment and the guy I spoke to on the day were both pleasant and responded quickly to any questions I had. Friendly...but not the greatest... More

Amazing Service I dropped off my vehicle for service the other day. Lynn was very friendly and informative from the start. Everyone is so friendly at Northstar. Amazi I dropped off my vehicle for service the other day. Lynn was very friendly and informative from the start. Everyone is so friendly at Northstar. Amazing dealership! More