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Northstar Ford Calgary - Service Centre

Calgary, AB

4.1
2,394 Reviews

2,394 Reviews of Northstar Ford Calgary - Service Centre

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August 16, 2016

Extremely accomodating I am very pleased with the high level of customer service. I came in to make an appointment. Not only did they take my Ford Edge in , but I was also g More

by MH220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lepsenyi
Aug 18, 2016 -

Northstar Ford Calgary responded

MH220, thank you for the five-star review! We always aim to get our customers back on the road as soon as possible, so it’s good to hear that you received what you needed.

August 16, 2016

Always great servixe These guys have amazing service advisors, a great service manager and the techs are wonderful too! I still wish they had a new service building becaus More

by SUZANNEMILLSHAMPSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Meagher, Mitch Coppieter
Aug 18, 2016 -

Northstar Ford Calgary responded

Suzanne, thank you for the great review and your recommendations are appreciated. We are continually looking to improve customer experience quality, so your suggestion is very helpful.

August 16, 2016

Thanks to Colin and the gang at Northstar Ford collision sho I must write a review for my experience with the body shop bunch at the Calgary shop. My warranty issues were dealt with in an efficient and professi More

by MARKKARI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Ross, Colin Podrasky
Aug 18, 2016 -

Northstar Ford Calgary responded

Mark, thank you for the five-star review and for being flexible enough to visit both locations. It’s great to hear that the teams at Calgary and Cochrane got you what you needed and back on the road quickly!

August 16, 2016

Regular Service Dropped off my Edge for it's regular service. I was told i would be ready for pick up in 1.5 hours and it was ready for pick up in 1.5 hours. No up-s More

by Vic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Aug 18, 2016 -

Northstar Ford Calgary responded

Vic, our goal is always to get our customers back on the road quickly and to be straightforward when telling tell them what to expect. Thank you for letting us know that we are accomplishing that goal.

August 16, 2016

great Sales and services are very good teams with full of knowledge and experience. We are happy and satisfied. We will advise people to try the Northstar l More

by RORA17
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Lepsenyi , Adam Uttley, Jason Suitor
Aug 18, 2016 -

Northstar Ford Calgary responded

Rora, customer recommendations are our favorite type of compliment. We appreciate your five-star review and hope that if you come back to see us that you will continue to have good experiences.

August 16, 2016

25000 km service Brittany was excellent and explained everything well. Car was ready when promised and the call to advise that service was complete was very thorough. More

by GREG.CHARLTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aug 18, 2016 -

Northstar Ford Calgary responded

Greg, we just really enjoy hearing what our customers have to say and use that to continue to make our customer experience better. We appreciate you taking the time to let us know that Brittany was able to give you everything you needed!

August 15, 2016

Excellent Very kind and understanding. Mitch was a pleasure to deal with. I wish more people were like him. Thank you Mitch for going out of you way Appreciate More

by JODIEANDREW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Coppieter
Aug 16, 2016 -

Northstar Ford Calgary responded

Jodie, thank you for the five-star review and for saying such kind words about Mitch. It’s good to hear that you had such a pleasant experience working with him.

August 13, 2016

They understand the warranty At the service a severe problem occurred. The IPC module failed. No loaner to replace a truck that has to tow. Why sell extra warranties if you can't More

by GREGVERA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2016 -

Northstar Ford Calgary responded

Dear Greg, We are sorry to hear about your service experience and would like to get in touch with you. Please respond with your contact information and/or you can contact us at 403-239-1115. Sincerely, The Social Media Team

August 12, 2016

Service Review Great service once again. I have had my vehicle in at least 4 times for work related to the maintenence plan I purchased and the group does a great jo More

by WESH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Coppieter
Aug 15, 2016 -

Northstar Ford Calgary responded

Wesh, thank you for letting us know we’re doing a good job. We’re glad to hear that even though you’ve been in multiple times, that you continually have positive experiences.

August 12, 2016

Easy to book and delivered as promised This appointment was easy to book, had availability quickly, and was completed on time with no surprises. I appreciate the personal touch with the fri More

by MLOFTSGARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Coppieter
Aug 15, 2016 -

Northstar Ford Calgary responded

MLOFTSGARD, thank you for letting us know your visit with us was pleasant. We make it a priority to make our customers feel valued and get them exactly what they need.

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