Northstar Ford Calgary - Service Centre

Great It was a good experience. Everything was processed very well. So far every time I brought my vehicles in to get serviced, I have not been disappointed It was a good experience. Everything was processed very well. So far every time I brought my vehicles in to get serviced, I have not been disappointed. More

Excellent Customer Service Reps I feel that the customer service reps here are excellent. But since I am now awaiting my 3rd motor in a 2013 vehicle that has met all of it's servic I feel that the customer service reps here are excellent. But since I am now awaiting my 3rd motor in a 2013 vehicle that has met all of it's service appointments I have questions. Yes to this point the service manager, and customer reps have worked to get it covered by Ford and have treated me very well there is the inconvenience that goes with major repairs. Yes I have had a service loaner both times, this time a car on my wish list, but still. wondering if Quality is still Job #1 at Ford. More

Oil change On time on budget Beside McDonald’s Could have let me know when booking just needed to drive up to door not have to come in by foot first On time on budget Beside McDonald’s Could have let me know when booking just needed to drive up to door not have to come in by foot first More

Great personal service I bought my truck here, I've had it repaired here and as long as Northstar maintains their friendly efficient service going, I'll keep coming back. T I bought my truck here, I've had it repaired here and as long as Northstar maintains their friendly efficient service going, I'll keep coming back. This time was for a service and a couple of recalls. I wanted too drop off my truck the night before, as it suited me. My Service Advisor Jennifer, could not have been more friendly or helpful. My truck was ready for collection the following day as promised. I have one very minor criticism...... My truck was filthy and I asked for it to be washed - which it was. For twenty bucks, couldn't a basic 'wash and shammy' be included as part of any service? That would show amazing customer service for very little cost? Just a thought and hardly a criticism. More

Friendly and kind staff? The staff was very friendly and helped me with the questions I had about my car. I was informed about things I wasn’t sure about because Jennifer was The staff was very friendly and helped me with the questions I had about my car. I was informed about things I wasn’t sure about because Jennifer was extremely knowledgeable, and they were timely when changing over my tires and doing my oil change. I will definitely be going back! More

Fast service As always Northstar Ford are very efficient and effective, I came in for a recall and a small issue with no heating by my feet, the recall issue was f As always Northstar Ford are very efficient and effective, I came in for a recall and a small issue with no heating by my feet, the recall issue was fixed, and they looked at the heating and I was informed that it worked, so maybe its a Ford F150 issue, because my feet are still not getting any heat unless I crank the heater to full and only distribute the air flow to my feet, then I get some heat otherwise it like an icebox More

Amazing Service The team here is fast and efficient. Cassandra gave outstanding service . My car was detailed to prefection. When I called they answered right away. I The team here is fast and efficient. Cassandra gave outstanding service . My car was detailed to prefection. When I called they answered right away. I was amazed with how busy thsi place was and they all still managed to be fast. Thanks More

Best of a bad situation My truck was vandalized the day before I was supposed to leave on a one week trip, and the service staff did a great job of getting my truck repaired My truck was vandalized the day before I was supposed to leave on a one week trip, and the service staff did a great job of getting my truck repaired in a timely manner. They moved mountains to get the work done as quickly as possible, and didn’t try to overcharge for the rush. Thank you Fiona!!! More

Service superstars Always a pleasant experience at Northsatr Ford . Quick courteous and always deliver as promised thansk to all the staff for their hard work and d Always a pleasant experience at Northsatr Ford . Quick courteous and always deliver as promised thansk to all the staff for their hard work and dedication More

First oil change All went well and Jennifer was very courteous and helpful. An hour and a half was a little long too for the first oil change. All went well and Jennifer was very courteous and helpful. An hour and a half was a little long too for the first oil change. More