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Northstar Ford Calgary - Service Centre

Calgary, AB

4.1
2,394 Reviews

2,394 Reviews of Northstar Ford Calgary - Service Centre

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September 13, 2016

$140 inspection I was very impressed with the time it took them to do this inspection. Usually it takes the whole day for an oil change. So good on you! More

by NMAIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fiona Rea
Sep 15, 2016 -

Northstar Ford Calgary responded

NMAIER, it’s great to hear that your oil change was done faster than expected. We always strive to get our customers back on the road as soon as possible. We noticed you left a 3.5/5 star review, if there is anything we can do next time to improve your experience, let us know.

September 12, 2016

Great Service I am always satisfied with the service I get at Northstar. The service staff go out of their way to make your experience positive and to keep you inf More

by CHATTYJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Sep 15, 2016 -

Northstar Ford Calgary responded

CHATTYJ, your continued business is much appreciated and we look forward to your future visits. We’re glad Fiona was able to give you everything you needed.

September 12, 2016

Good service Great customer service Quick and quality service Fiona is always a pleasure to deal with Work was performed in a timely manner I've always had a More

by SMACM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Sep 15, 2016 -

Northstar Ford Calgary responded

SMACM, thank you for the kind words and five-star review. It’s great to hear that every aspect of your visit was a positive experience.

September 12, 2016

Excellent service Excellent service. Courteous staff. Car ready when promised. Not much more to say, I will continue to bring my car to Northstar Ford for service More

by THESALE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Sep 15, 2016 -

Northstar Ford Calgary responded

THESALE, thank you for the kind words and five-star review. We appreciate you saying you will continue to do business with us and we look forward to your next visit.

September 12, 2016

Wait service and winter tire change over. Went as expected. Truck was received immediately and work was done in slightly less time than estimated. A recommendation would be to have a drop in More

by MACPHERSONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2016 -

Northstar Ford Calgary responded

MACPHERSONS, thank you for the review and letting us know Brittany was helpful. We will take your suggestion into consideration because we are always looking for ways to improve our customer experience.

September 12, 2016

Good, fast service Fiona was able to describe the process for me and gave me confidence that all would be handled professionally. I am happy to bring my vehicle back wh More

by SPERLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Sep 15, 2016 -

Northstar Ford Calgary responded

SPERLEY, our team makes it a point to thoroughly explain everything so our customers know what to expect. We hope this helps people to feel at ease when leaving their vehicle with us. We look forward to the next time you bring your vehicle in.

September 12, 2016

Great Service Station I am one of satisfied customer particularly Scot's approach is great. Thanks to his team too. All the work was completed well in time. More

by SANJAYMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot
Sep 15, 2016 -

Northstar Ford Calgary responded

SANJAYMA, it’s great to hear that you got everything that was expected and that the entire team was able to help.

September 11, 2016

Just awesome people and service My Day-Drop service experience with Fiona was awesome. Kind, cheerful, quick service experience. I hope all staff in Northstar Ford can do this for it More

by CHARLIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Sep 15, 2016 -

Northstar Ford Calgary responded

Charlie, thank you for the five-star review and the kind words about Fiona’s customer service. We’ll definitely try to make what she does an example for the rest of the team.

September 11, 2016

Overall satisfied During my recent visit I was satisfied with all aspects including the shuttle service. Brittany was very precise with what needed to be done easy to More

by DCHAUSER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2016 -

Northstar Ford Calgary responded

DCHAUSER, we’re glad that your overall experience with NorthStar Ford and Brittany was the five-star kind of experience. Thank you!

September 08, 2016

Friendly, knowledgable service My vehicle was in for routine service and ready on time for pick up. I truly appreciate the time spent with me to go over maintenance. Fiona explains More

by VLYMER
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Sep 15, 2016 -

Northstar Ford Calgary responded

VLYMER, we make it a top priority to thoroughly explain all work completed while your vehicle is with us for service. We’re glad Fiona was able to do that for you.

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