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Northstar Ford Calgary - Service Centre

Calgary, AB

4.1
2,394 Reviews

2,394 Reviews of Northstar Ford Calgary - Service Centre

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September 26, 2016

Unhelpful Kind of unwelcomed not my problem kind of thing. The only reason I went to northstar because they work on weekends, told the diagnosis cost is $180 an More

by AHMED.ELDEMERDASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brittany Fjellstad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2016 -

Northstar Ford Calgary responded

Dear Ahmed, We are sorry to hear about your service experience and would like to get in touch with you. Please respond with your contact information and/or you can contact us at 403-239-1115. Sincerely, The Social Media Team

September 26, 2016

Purchasing a relief from the fan of the Maple Leaf Nate went above his call of duty. He fought a good battle and justified all ends of the sale in why I should purchase the type of vehicle , the grade More

by RECREATION_DIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Epp
Sep 28, 2016 -

Northstar Ford Calgary responded

RECREATION_DIR, we make it a point when someone is looking to purchase a vehicle to fully educate them on exactly what they are getting. Our team strives to provide the customer with all of the information necessary to make a smart purchase. Thank you the five-star review and for letting us know you received just that during your time with us.

September 26, 2016

Very professional & helpful. My car was in the shop @ 7am & out by 10:30am. Work was done efficiently & Brittany was helpful & friendly. Always feel confident when I leave that my More

by SQUIRRELY.SHIRLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2016 -

Northstar Ford Calgary responded

Shirley, it’s great to hear how fast your vehicle was serviced. Our goal is to get our customers back on the road as soon as possible, thank you for the review.

September 26, 2016

Service Great service as usual on time and well educated feedback. I trust these folks at north star Ford as I have used them for years. More

by WICK_22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Sep 28, 2016 -

Northstar Ford Calgary responded

WICK_22, we strive to build lasting relationships with our customers so they can feel comfortable doing business with us. Thank you for letting us know we have been able to do that for you.

September 26, 2016

F350 Service Excellent service,very good communication with the customer regarding the service appointment & what was done to the truck. Shuttle service was promp More

by JY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2016 -

Northstar Ford Calgary responded

JY2, thank you for the review and letting us know that everything went according to schedule during your time with us.

September 26, 2016

Regular maintenance Since i bought my truck in 2013 i had like 9 or 10 services at crowfoot NorthStar Ford and this time was the quicest one. Quality of the service was p More

by E_FATKIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2016 -

Northstar Ford Calgary responded

E_FATKIK, our goal is to always provide quick and painless service for our customers. It’s great to hear that is exactly what you received from our team.

September 25, 2016

Warranty repair Service under warranty. Excellent work by people at Calgary Ford. Service was quick and friendly. Brittany dis an excellent job and Mike informed me o More

by Jean-Olivier Villemure
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Issa
Sep 28, 2016 -

Northstar Ford Calgary responded

Jean-Olivier, having our customers be well informed and informed of everything that is being done to their vehicle is very important to us. Thank you for explaining your visit and for the five-star review.

September 24, 2016

Great service Got my truck serviced when I wanted, where I wanted - location perfect for me to drop off and pick up - even gave me c train tickets - staff went abov More

by MARK_SHERWOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Letendre
Sep 28, 2016 -

Northstar Ford Calgary responded

Mark, here at NorthStar Ford Calgary, going above and beyond for our customers is the standard process. It’s great to hear that is exactly what you got.

September 23, 2016

Nothing wrong with the service, just too expensive Took truck in for seat repair which was completed. Asked for an anti-freeze check at same time. Was charged29.95 plus shop supplies, plus gst totalli More

by CAM_MAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2016 -

Northstar Ford Calgary responded

Cam, thank you for taking the time to write a review and for airing your concerns. We would like to apologize that the pricing was more than you had expected. We hope this does not deter you from NorthStar Ford Calgary in the future. We appreciate your business and strive to provide a five-star customer experience for everyone.

September 23, 2016

Just went in for oil change and servicing Everyone were friendly to my wife and myself. I got what was needed to be done done. Dave from shuttle service was very pleasant to talk to More

by NagahmiT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Coppieter
Sep 28, 2016 -

Northstar Ford Calgary responded

NagahmiT, we make it a point to have our customers feel comfortable when doing business with us, our friendly staff plays a large role in that. Thank you for letting us know that we were able to do that for you and your wife.

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