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Northstar Ford Calgary - Service Centre

Calgary, AB

4.1
2,394 Reviews

2,394 Reviews of Northstar Ford Calgary - Service Centre

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October 11, 2016

Detailing My truck came back brand new we were extremely pleased. Also something like a tar or sap was on one side of the truck so they took it in and rewashed More

by LEOLAONYSKIW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2016 -

Northstar Ford Calgary responded

We wouldn’t want you going home with anything less than a perfectly washed truck! Thanks for your review.

October 11, 2016

Won't go anywhere else but Fiona I was a bit concerned after my recently payed for Ecoboost F150 began started showing signs of trouble. However, after handing it over to Fiona the i More

by SHELDON N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Oct 22, 2016 -

Northstar Ford Calgary responded

Thanks for the 5 star review! We take vehicle issues very seriously and it is our standard to provide the best service possible to address them. Thanks for recognizing our team!

October 11, 2016

Regular service and vehicle check up and winter tires Always friendly and efficient service. Great check in experience each and every time. Vehicle well taken. Are of and got my tires on the day befor More

by DDH501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2016 -

Northstar Ford Calgary responded

We’re glad to hear about your great experience at our dealership. Our team works hard to offer timely advice and deliver on a consistent basis. Thanks for the recognition!

October 11, 2016

Good response to my presence I had trouble with phone messages being returned. Everything else went well and I hope when they install the parts tomorrow that things go well as we More

by DENNISDALY1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Oct 22, 2016 -

Northstar Ford Calgary responded

Thanks for your review! We will find out what happened with the phone messages. Thank you for bringing it to our attention. If you wish to speak with someone about it, we can also have someone contact you. Please let us know.

October 11, 2016

4:00 on a Friday I showed up with my car at 4:00 on a Friday prior to a long weekend with a leaking tire (valve stem was damaged). The service depart found a technici More

by LKG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Team effort
Oct 22, 2016 -

Northstar Ford Calgary responded

So glad we could quickly resolve the problem. Thanks for your positive review!

October 10, 2016

Quick appointmnet provided; excellent communication I received a quick appointment time - having a problem with a dome light staying on. Great communication from the staff -- I dropped the vehicle the More

by KONNY.SHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea, Michael Todd
Oct 22, 2016 -

Northstar Ford Calgary responded

Thanks for taking the time to send us your feedback! We’re so happy to provide you with excellent service. Thank you for being a valued customer!

October 10, 2016

On a recall from Ford for transmission problems. Were very helpful and efficient. I had booked an appointment to have service done. They took care of the situation and I came back later to pick up my More

by MERVHOWITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynn Edwards, Michael Todd
Oct 22, 2016 -

Northstar Ford Calgary responded

Thanks for the 5 star review. It was our pleasure to help!

October 07, 2016

Good staff at this place. The staff there is very understanding and patient. I gave them a hard time but they maintained a good composure. I may have lost my cool but they di More

by rotation
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Nov 16, 2016 -

Northstar Ford Calgary responded

Thank you for your comments and review! We appreciate the feedback.

October 07, 2016

effective, efficient, pleasant Driving to work I had a check tire pressure light come on. I was close to Northstar Ford. I stopped in without an appointment wanting help. The servic More

by DAVECOCKTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassandra Walker
Nov 16, 2016 -

Northstar Ford Calgary responded

Thank you for your great review! We’re happy to hear we could put your mind at ease and the communication was excellent.

October 07, 2016

Completely painless Brought my mustang in for warranty work, everything went smoothly, I was confused about how to proceed when I got there as I hadn't been before. I wa More

by JANICEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassandra Walker
Nov 16, 2016 -

Northstar Ford Calgary responded

Thank you for your comments. Customer service feedback is important to us, and we are glad to hear the warranty work went well.

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