Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews of Northstar Ford Calgary - Service Centre
Maintenance Great staff from booking appointment to speaking with service manager - excellent service. Attention to detail outstanding. Rob always listens and t Great staff from booking appointment to speaking with service manager - excellent service. Attention to detail outstanding. Rob always listens and then gets it done - Thanks Rob👍 Kudos to Dave the shuttle driver as well. More
Professional and Efficient I have had my Explorer serviced at Northstar for about 4 years. Every visit is the same: warm welcome, efficient check in, work done on time and I have had my Explorer serviced at Northstar for about 4 years. Every visit is the same: warm welcome, efficient check in, work done on time and as promised. Northstar has excellent staff - well done! More
Finally a Good Service Advisor this was the first time since I bought my Ford that I have dealt with a good advisor who seemed like he genuinely enjoyed his job and liked dealing wi this was the first time since I bought my Ford that I have dealt with a good advisor who seemed like he genuinely enjoyed his job and liked dealing with the customers. I previously owned a GM vehicle and never had an issue with advisors or servicing my vehicle and I sure have since I got my Ford. I will definitely try and get the same advisor next time as he was great. More
Maintenance Great service, glad to be dealing with this Ford dealership. The staff is very knowledgable and efficient. The extra attention to my car, and the advi Great service, glad to be dealing with this Ford dealership. The staff is very knowledgable and efficient. The extra attention to my car, and the advice for things to be fixed is greatly appreciated. Nice to know that there is a service department that is watching my back. More
great experiencej for first visit Mitch was very informative and a great service ambassador. I will be arranging a service for the Lincoln in approximately 1500 K and I will call Mitch Mitch was very informative and a great service ambassador. I will be arranging a service for the Lincoln in approximately 1500 K and I will call Mitch to deal with him. Again this was my first visit to Northstar Ford. More
Car Service and Tire Change Mitch was very patient with me when I explained it was my first time getting car serviced and tires changed. Work was done in record time! Mitch was very patient with me when I explained it was my first time getting car serviced and tires changed. Work was done in record time! More
Friendly, excellent service all around! Everyone from Jim, the shuttle service person to the service folks and the ladies in the payment booth are friendly, helpful and anxious to make sure Everyone from Jim, the shuttle service person to the service folks and the ladies in the payment booth are friendly, helpful and anxious to make sure you are happy with your car and their service. I bought my 2016 Fusion last fall and I love driving it. The sales guys arranged reasonable payments and the Ford Flex plan which made this purchase, my first new car ever, doable. I still smile when the engine quits at the lights with the eco-boost engine! With my old cars, the engine quitting at the lights was a major problem but no more panics for me because I'm saving gas! I also stopped by the accounting office and Adam sorted out my annual Flex payment. I also love the service agreement. I got a 6 month maintenance check done and my winter tires on. Didn't cost anything! My husband and I trust Northstar Ford! More
The Northstar Way My experience with Northstar Ford at the Crowfoot location has been a great experience. The front line staff like Cassandra Walker have been great on My experience with Northstar Ford at the Crowfoot location has been a great experience. The front line staff like Cassandra Walker have been great on understanding and advising the needs required for my service call. These staff members have always been upfront easy deal with and always get back and or advise me of issues during the service call. From the work completed it seems that Northstar has a great team working on my truck because to date we have not had any issues with service call work completed. Upon picking up my truck and reviewing the service report , the counter staff have always answered any questions and leave me with sense that my truck was in good hands throughout the service call. One of the reasons why the NorthStar front plates remains on truck to this date. More
Warranty work done on Ford Escape I found the experience to be generally good. Mitch communicated timelines and the nature of the work very well. There was some delay (3 days) waiting I found the experience to be generally good. Mitch communicated timelines and the nature of the work very well. There was some delay (3 days) waiting for parts. More
Paid for service I did not get and told I did. Drove to Northstar Calgary Saturday morning, thinking it was first come/first serve, found out from a very accommodating Brittany that it was not, and Drove to Northstar Calgary Saturday morning, thinking it was first come/first serve, found out from a very accommodating Brittany that it was not, and managed to squeeze my 8000km service in. Left my truck. I was called to pick it up, and when I came in to pick it up, Asst Service Mgr (can't remember his name) went over service invoice with me, item by item, all good, went outside to inspect my truck, to see they did NOT rotate my tires. Went back in, explained situation to ASM and he explained to me, if there is no significant tire wear, they occasionally do not rotate. I guess I would ask, then why did the service tech not put N/R instead of checking off tire rotation as being done? I feel taken advantage of, I have full maintenance package, and question what I paid for, and really question what was and wasn't done on the whole service? I did notice after my second visit back to get tires rotated, that my Oil Life was also not reset. I called and left message with Service Mgr whom called me back and got me back in on Wed 11am and got my tires changed over. More