Northstar Ford Calgary - Service Centre

Quick to respond I had my truck in for service and also to fix an issue with my door not latching, I picked up my truck thinking the door had been fixed only to find o I had my truck in for service and also to fix an issue with my door not latching, I picked up my truck thinking the door had been fixed only to find out the next day it hadn’t been. After writing a so so review Northstar and Brittany were very quick to respond. It was explained to me by Brittany that there had been a miscommunication with me and parts had been ordered to fix the issue. Brittany explained to me how the paperwork system worked between warranty and service work. She was incredibly professional, friendly and courteous. I do not expect things to be perfect but I do expect to see issues handled exactly the way she handled them. Incredibly great job correcting the issue and I couldn’t be happier! I shop at Northstar because of the great service and sales people, I have purchased almost 20 vehicles from that location over the years and once again they proved why they are my dealer of choice!!!!!! Awesome job Brittany!!!!!!!!! More

Always great Always makes life super easy and gets all the work done in a timely manner. I wouldn't go anywhere else to get my truck serviced Always makes life super easy and gets all the work done in a timely manner. I wouldn't go anywhere else to get my truck serviced More

First service visit I had been servicing my vehicle with another dealership and had heard go things about Northstar Ford Crowfoot. I was able to book an appointment in un I had been servicing my vehicle with another dealership and had heard go things about Northstar Ford Crowfoot. I was able to book an appointment in under a week and the vehicle did not need to be on site at the crack of dawn as with others for routine maintenance (L/O/F....). Service and a recall were performed in the time stated and I was kept informed of the progress by Brittany half way through. I will be returning to Northstar Ford Crowfoot in the future. More

Warranty Service I recently had my vehicle in for warranty service and replacement of the entire rear driveshaft assembly. This issue was diagnosed by technicians, the I recently had my vehicle in for warranty service and replacement of the entire rear driveshaft assembly. This issue was diagnosed by technicians, the part was ordered, and the repair was made inside of a week pursuant to the terms of my extended warranty. The drop-off, notification, and pick-up were all handled with professionalism as always - thanks Cassandra! More

Half of the job was done Brought my truck in for regular maintenance and to have a rattling sound fix. They only did the maintenance and now i have to bring it in again. Brought my truck in for regular maintenance and to have a rattling sound fix. They only did the maintenance and now i have to bring it in again. More

Recall Took my vehicle in for a recall and they suggested doing other maintenance as well since I was already there. Saved me time from having to book anoth Took my vehicle in for a recall and they suggested doing other maintenance as well since I was already there. Saved me time from having to book another appointment and bringing my vehicle in later. Overall service was great. More

Great as usual I've been getting service here for the past 5 years, not once has there been any issue. Would definitely continue to come here for service. I've been getting service here for the past 5 years, not once has there been any issue. Would definitely continue to come here for service. More

Genuinely a very good experience! Brian & Kyle in new car sales were very patient throughout the process of buying my Escape. Sam in finance was tremendously helpful as well. Overall, Brian & Kyle in new car sales were very patient throughout the process of buying my Escape. Sam in finance was tremendously helpful as well. Overall, a great experience at Northstar Ford. More

Regular service maintenance I had it in for regular service maintenance, six month check-up. 11 hours later my car was ready. In at 6am at my schedule appointment time I had se I had it in for regular service maintenance, six month check-up. 11 hours later my car was ready. In at 6am at my schedule appointment time I had set. 5 times before I had brought it in at the same time. I always got a call between 11:30am and Noon. I called the service department at 1:40pm to see how my car was doing, was told it was just going into the service bay (1:45pm). Was told people were dropping there vehicle off for tires changed or oil change, and would wait for it. So they without an appointment were put ahead of people who had booked an appointment time, like me. I feel that was very wrong and those people should have had to wait till our vehicle was done, not be put ahead of us that had booked ahead of time. Very, Very disappointed this time and hope it NEVER happens again. I always have giving top marks for the way I was looked after, BUT not this time. Sorry but what was done, was not right. Thanks More

Consistently excellent service. As always, Fiona and the team at NorthStar Ford deliver a great customer experience from the moment I drive in the door to the final checkout - a grea As always, Fiona and the team at NorthStar Ford deliver a great customer experience from the moment I drive in the door to the final checkout - a great team! More