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Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,394 Reviews of Northstar Ford Calgary - Service Centre
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October 21, 2016
Seat Adjustment Recall Cassandra was friendly and welcoming. She completed the paperwork quickly and efficiently and made direct eye contact when speaking to me. She explain Cassandra was friendly and welcoming. She completed the paperwork quickly and efficiently and made direct eye contact when speaking to me. She explained the 3 options that might occur as a result of the recall inspection and invited me to use the free shuttle service to get home. Cassandra spoke well and represented the dealership in a professional manner. Nicole processed the checkout of the vehicle at the end of the day in a polite and professional manner too. There was no work done as the inspection passed the criteria without a change. There was no cost to me for the inspection. More
by John
Verified CustomerEmployees Worked With
Nicole Kaczowski, Cassandra Walker
October 21, 2016
Very happy with service this time Drop off was smooth and quick. Investigated a small oil leak that had occurred after the last oil change. Repaired and cleaned the faulty oil filter. Drop off was smooth and quick. Investigated a small oil leak that had occurred after the last oil change. Repaired and cleaned the faulty oil filter. I had a GC for a gold clean that I asked to have done. The amount effort and the results of the detail was great. My truck looks fantastic. Highly recommend for the price. I'll be doing it once a year. More
by Brad
Employees Worked With
Lynn Edwards
October 21, 2016
lovley The women who checked me in and took care of the paper work was lovely. She made you feel as if you were a priority and was kind with her time. I'm af The women who checked me in and took care of the paper work was lovely. She made you feel as if you were a priority and was kind with her time. I'm afraid I do not recall catching her name and she is new to the team with no picture down below so I can not rate her performace. I would come back to this service area More
by NOJO200
Employees Worked With
Lynn Edwards, Nalen Christensen
October 21, 2016
excellent service advisor is friendly and pro, i required oil change but she found that this is my last maintence package so she change to another day and make service advisor is friendly and pro, i required oil change but she found that this is my last maintence package so she change to another day and make sure my truck done properly thank you so much! Cassandra Walker More
by ASTERS192
Employees Worked With
Cassandra Walker
October 21, 2016
Northstar FOUND the Excellence! The Service Department obviously found what 'they' were looking for in "In Search of Excellence"...(Book by Robert H. Waterman/Tom Peters, 1982)... The Service Department obviously found what 'they' were looking for in "In Search of Excellence"...(Book by Robert H. Waterman/Tom Peters, 1982)... EXCELLENT SERVICE! More
by CAROLE.SHEPHERD
Employees Worked With
Cassandra Walker
October 21, 2016
I'll be back The people are always friendly and helpful. When there has been small "issues" they have been dealt with immediately, professionally and adequately. I The people are always friendly and helpful. When there has been small "issues" they have been dealt with immediately, professionally and adequately. I will come back in spring. More
by KDBERTSCH
Employees Worked With
Fiona Rea
October 21, 2016
Great service I had a broken back window on my 2012 F150 . It exploded for no apparent reason . Mitch was very understanding, the other short lady not son much . Th I had a broken back window on my 2012 F150 . It exploded for no apparent reason . Mitch was very understanding, the other short lady not son much . The service manager suggested that I call Ford which I did. They would not help even though it is apparently a common occurrence. The cost through Ford was ~$1500 installed . I had the same unit installed by Glass Masters for $730 - all in . The service manager was very helpful but I understand that there want much he could do . I did receive a $200 service/ parts credit from Ford. More
by DUNCANMACFARLANE
Employees Worked With
Mitch Coppieter
October 21, 2016
Disappointed I was really unimpressed with the service. I recently moved from Ontario and I never had a bad experience at my ford dealership there (Wayne Pitman Fo I was really unimpressed with the service. I recently moved from Ontario and I never had a bad experience at my ford dealership there (Wayne Pitman Ford in Guelph, Ontario). On two occasions I called the dealership and left a message. Both times I waited for a week and never heard back so I called again and someone picked up. When I arrived at the dealership I spoke to Mitch Coppieters and he was great. He validated my concerns, appologized on behalf of the dealership, and gave me his extension to call in the future. I pointed out to him that I had failed to take off shipping papers that were tapped to my winter tires (I had to have them shipped from Ontario), and he assured me it would not be a problem to take them off. When I got home I noticed the papers were not removed from the tires. Since they had been driven on at the dealership and on my way home they were now very stuck. I cannot get them off. I would have understood if they said this was not part of their service and they could not do it, but when they said they would, I expected it to be done. On my way home the tire pressure light came on. The tires had not been sufficiently filled and I had to do this myself. I will not be returning to this dealership for service in the future. More
by STEPH
Employees Worked With
Mitch Coppieter
October 19, 2016
Service The service advisor was very helpful and ensured that all my requests were address. I was very pleased that putting on my snow tires was included with The service advisor was very helpful and ensured that all my requests were address. I was very pleased that putting on my snow tires was included with my maintenance package. More
by KKLOVAN
Employees Worked With
Cassandra Walker (Service), Nicole Argyle (Sales), Adam Darwiche
October 19, 2016
Recall experience - great service Fiona was great at getting me in and my parts ordered. Cassandra was very good on the morning I came in. All were very pleasant. Fiona was great at getting me in and my parts ordered. Cassandra was very good on the morning I came in. All were very pleasant. More
by SUSAN5
Employees Worked With
Fiona Rea, Cassandra Walker
