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Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,394 Reviews of Northstar Ford Calgary - Service Centre
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November 04, 2016
Northstar Ford Calgary Fast, effective and very helpful staff. Willing to go the extra mile. I needed to pick my vehicle up after the service centre was already closed and t Fast, effective and very helpful staff. Willing to go the extra mile. I needed to pick my vehicle up after the service centre was already closed and the manager helped me out with a smile and the sales staff entertained me while I waited! Great team. More
by LEBEY.MCCALLAGHAN
Verified Customer
November 03, 2016
4 tires and a oil change From start to finish job well done . Thanks to Britney and a nice service tech that I met but didn't catch his name . Even tightened the lugs up on th From start to finish job well done . Thanks to Britney and a nice service tech that I met but didn't catch his name . Even tightened the lugs up on the fusion we own . The focus is good for awhile now . More
by MHWORKMAN
Employees Worked With
November 03, 2016
Scheduled Maintenance Very helpful and efficient. I use Northstar Ford as an example with the other dealership we deal with (BMW) of what great service looks like. Very helpful and efficient. I use Northstar Ford as an example with the other dealership we deal with (BMW) of what great service looks like. More
by SCHOFIWR
Employees Worked With
Cassandra Walker
November 02, 2016
Given wrong information While they did book me in last minute when I had an emergency with my vehicle, flat tire that needed repair/replacing, they were unable to repair and While they did book me in last minute when I had an emergency with my vehicle, flat tire that needed repair/replacing, they were unable to repair and said I would have to wait a week until my tire would be available. I declined this as I was traveling out of province that day, the advisor stated there was nothing they could do, and didn't even offer me suggestions about what I could do next. I requested my vehicles tire information. the service advisor provided me with INCORRECT information on tire size, which caused me to look around for a tire not even for my vehicle. It was another establishment that pointed out this error and was able to get me my exact tire mounted and installed SAME DAY. For a Ford dealership I was extremely disappointed in this service and wonder if the advisor even looked up the correct information to start with. The receptionist was extremely warm and kind, as was the lady I dealt with at the service window who offered me a couple suggestions on where to look for a tire. More
by JMCUNDELL
Employees Worked With
Mitch Coppieter
November 02, 2016
Well done The advisor was very thorough when explaining my work order. She went into details of pricing and options. Together with the mechanic who did a few The advisor was very thorough when explaining my work order. She went into details of pricing and options. Together with the mechanic who did a few tricks to save me money, I came out with a reasonable bill and a good experience. More
by SEAMLESSFAB
Employees Worked With
Cassandra Walker
November 02, 2016
Performed work as expected. There was a bit of a wait to get into the service bay but once in I was greeted and service appointment was quick and easily processed. Vehicle was re There was a bit of a wait to get into the service bay but once in I was greeted and service appointment was quick and easily processed. Vehicle was ready when promised. More
by ALEX.BRODA
Employees Worked With
Asquin, Liane
November 01, 2016
Excellent Service, Again & Again. I've been going to this dealership for the last 3 years and have had nothing but good experiences. The work comes in on or below quote, and usually a I've been going to this dealership for the last 3 years and have had nothing but good experiences. The work comes in on or below quote, and usually ahead of schedule. Thanks again! More
by BLAKE.HRYCIW
Employees Worked With
Cassandra Walker
November 01, 2016
Lengthy Wait - Recommended for Now Based on Previous Service I have always had stellar service from Northstar as I usually deal with Fiona and she always asks when I need to have my truck back and it's always on I have always had stellar service from Northstar as I usually deal with Fiona and she always asks when I need to have my truck back and it's always on time. This time around, because I work very early in the morning, I did the overnight drop. I put on the envelope I needed it by 330pm and Mitch called to confirm all the details and I said I would be at the dealership by 400pm. I realize that it's not a guarantee but I was literally the last truck out of the service bay at 545pm ... it didn't appear that any consideration for my original ask for a time window was thought of. Looking to upgrade my truck to a 2017 in the next year, I sure hope that my next service is a bit better or I will look to another dealer. Mitch was overall very nice and apologized, but not an ideal experience. More
by derek_yyc
Employees Worked With
Mitch Coppieter
November 01, 2016
Above and Beyond The customer service was outstanding. Cassandra and Rob went above and beyond what they were required to do. As well they made me and my daughter feel The customer service was outstanding. Cassandra and Rob went above and beyond what they were required to do. As well they made me and my daughter feel welcome and comfortable from the moment we arrived. I wouldn't go any where else for service. More
by CMARSHALL17
October 31, 2016
Great Service Good service, Mitch got my truck out for me to use after some of the repairs were done and then booked it in again and was out in a day with the next Good service, Mitch got my truck out for me to use after some of the repairs were done and then booked it in again and was out in a day with the next appointment. but would be nice to have drive in appointments slots too More
by TROY.JOHANSON
Employees Worked With
Mitch Coppieter
