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Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,394 Reviews of Northstar Ford Calgary - Service Centre
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November 02, 2018
Clueless Service Department There was nothing special about my service appointment; address a factory recall, oil change and install winter tires. When I dropped the vehicle off There was nothing special about my service appointment; address a factory recall, oil change and install winter tires. When I dropped the vehicle off the day before the service was scheduled I was told the car would be ready at 5pm the next day. I told the advisor I had a 5pm commitment and needed to pick the car up no later than 4pm. I was told this was no problem. The next day I received an update call at 3pm to tell me the car would be ready at 5pm. I explained again I needed the car no later than 4pm. The advisor said she would get back to me and called me back 10 minutes later to say that was no problem. When I showed up a 4pm to pick up my car, I saw it being driven around to the service bays. Inside I was told it wasn't ready, they still needed to do the oil change and it would be 20 minutes before my car was ready. Twenty minutes later they had to go searching for the paperwork and my keys so I could pay and leave. I didn't get out of there until 4:35 and was late for my commitment. Doing the work on the vehicle is a given. The service is in meeting my delivery time, which they failed horribly. The only name I got was Fiona's as she was the one who phoned me. No one else bothered to give me their name. Probably because I was clearly not happy. Another customer there told me my 35 minute delay was nothing. He had been promised his car at 2:30pm and he was still waiting after 4pm. More
by WZIMMER
Verified CustomerEmployees Worked With
Fiona Rea
November 02, 2018
Staff very helpful and friendly Service is prompt and efficient. You are taken care of as soon as you drive in. The shuttle service is excellent. The drivers are friendly and accomm Service is prompt and efficient. You are taken care of as soon as you drive in. The shuttle service is excellent. The drivers are friendly and accommodating. More
by Satisfied customer
Employees Worked With
Jennifer Chouinard
November 02, 2018
Cassandra always goes completely out of her way to help My buck stops at Cassandra. I won't go to see anyone else. After a very frustrating experience with the sales side of Ford, Cassandra has demonstrat My buck stops at Cassandra. I won't go to see anyone else. After a very frustrating experience with the sales side of Ford, Cassandra has demonstrated time and time again that she actually wants to help me solve my problems and keep my van in good shape. More
by KOMPOSTKARA
Employees Worked With
Cassandra Walker
November 01, 2018
No disclosure They try and steal your money with an environmental fee, even when they don’t do anything of any kind of disposal. They don’t tell you about this fee They try and steal your money with an environmental fee, even when they don’t do anything of any kind of disposal. They don’t tell you about this fee when you bring vehicle in for service. Just a scam to get more money and the rate per hour is outrageous. And the young girl at service desk was a snotty little xxxxx. Maybe she should try and smile and have a little empathy toward the customer. As well as the other two women in the service pickup area that just closed the window and scowled and frowned at me and talked so I couldn’t hear them talking about me. I will never go back there and would never recommend ford again. I will probably never by a Ford again as well. Just horrible service. You should be honest and make your slogan “come in, we will steal your money” Liane was ok. The other three in pickup area were horrible. They didn’t even close my glove box and when I went to close it, I found that my latch is broken. Just a bad experience. More
by RANDYROOK207
Employees Worked With
November 01, 2018
Bro, do you even bro, bro? Cassandra. Could we please get this absolute delight a raise, or some form of recognition that isn’t just a pat on the back? Common bro!! At times she Cassandra. Could we please get this absolute delight a raise, or some form of recognition that isn’t just a pat on the back? Common bro!! At times she has been the single shining light in an otherwise murky experience of owning a Fiesta ST. This car had problems. And I’m a picky xxxxx. But, when the car is new, any problem is going to stink that much more. With the help of Cassandra, and Rob, I believe that after several attempts to fix the many things wrong with this car, they finally got it taken care of. Just in time for me to sell it. More
by Bro, I bro, do you Bro?
Employees Worked With
Other Employees :
Clayton Rivet, Fiona Rea, Cassandra Walker, Lauren Pfeiffer
November 01, 2018
Excellent service I have been dealing with Northstar Ford Calgary for the last few years, and they have been fantastic and helpful. They always take the time to explai I have been dealing with Northstar Ford Calgary for the last few years, and they have been fantastic and helpful. They always take the time to explain things to me. More
by JOANNE.BOUCHARD
Employees Worked With
Jennifer Chouinard
November 01, 2018
Regular Service, Excellent Experience at Northstar Ford Pulled up to the door, it promptly went up and I was welcomed with a warm smile and wave from adviser Liane. That alone made my day because before th Pulled up to the door, it promptly went up and I was welcomed with a warm smile and wave from adviser Liane. That alone made my day because before that it wasn't the greatest. This was just a regular service in that I had no problems but everything was done as needed in good time and my adviser was knowledgeable and very helpful. So thanks everyone for everything. .....Gail More
by GAIL
Employees Worked With
November 01, 2018
Experience was good this time The technician communicated what I wanted to the shop mechanic. I believe the proper research was then done by Northstar to find out what the Ford sol The technician communicated what I wanted to the shop mechanic. I believe the proper research was then done by Northstar to find out what the Ford solutions were to repair the defective oil pan. The repair summary seemed to indicate this. However as this was the 3rd time, I question what was researched in the past. I did my own research to determine there was an identified by Ford oil pan issue. My garage floor and driveway have many oil stains. More
by R.L.SPEERS
Employees Worked With
Cassandra Walker
November 01, 2018
No explanation of service - and truck not ready when promise Truck was promised to be ready at 4. Then said they needed an extra 15min. By 4:30 it was finally ready but no one really understood what the tech h Truck was promised to be ready at 4. Then said they needed an extra 15min. By 4:30 it was finally ready but no one really understood what the tech had done or could explain to me. I was left in the service bay waiting till two techs arrived and asked where my truck was. I had no idea as no one had told me. The techs came to the truck and could not figure out what had been done or how to explain. Not a great service experience for first time. More
by MJRJMAZURYK
Employees Worked With
November 01, 2018
Solenoid c/o, brake fix, winter tires Service reception is great as usual. The engine feels great since the solenoid c/o. Winter tires were done on short notice which I was very happy abou Service reception is great as usual. The engine feels great since the solenoid c/o. Winter tires were done on short notice which I was very happy about. Unfortunately this was the second time I had the squeak in my brakes looked at. It is better but still a fairly loud squeak:( More
by BACART
Employees Worked With
Fiona Rea
