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Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,394 Reviews of Northstar Ford Calgary - Service Centre
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February 13, 2017
Great. I brought my F150 in for some warranty work. This was my first visit to Northstar Ford. Mitch (service advisor) was AWESOME to deal with. All of th I brought my F150 in for some warranty work. This was my first visit to Northstar Ford. Mitch (service advisor) was AWESOME to deal with. All of the issues with my truck were addressed, and it is back to 100%. I wouldn't hesitate to recommend the service dept. at Northstar Ford. More
by ELLIOTT0
Verified CustomerEmployees Worked With
Mitch Coppieter
February 13, 2017
Heater fan repair F-150 had a heater that would only blow air at full or off. Work was done quickly and we can now have heat at variable fan speed. F-150 had a heater that would only blow air at full or off. Work was done quickly and we can now have heat at variable fan speed. More
by FJB
Employees Worked With
Liane Asquin
February 12, 2017
3 visits, 3 days with no vehicle, no correct fixes I had an IWE issue in 2014 and once that was fixed (after multiple days for you to figure it out as well, it appeared to be fine with no issue again u I had an IWE issue in 2014 and once that was fixed (after multiple days for you to figure it out as well, it appeared to be fine with no issue again until Dec 2016). I was being laid off in Dec 2016 with option to purchase this truck from company once fixed by ford. I brought my company truck in to be repaired Dec 2016 to have the exact same (IWE issue/sounds/grinding/rubbing/vibration as in 2014) fixed with an open credit card to pay for any/all repairs prior to me purchasing it. 1st appointment you did not fix what I asked, but instead said it was a warranty issue. 2nd appointment you still did not fix what I asked, and only replaced warranty item that was ordered from 1st appointment. 3rd appointment you still did not fix the IWE issue I asked to be fixed originally, but found hoses that needed to be replaced. There was no charge due to the circumstances. I STILL have the IWE issue going on. I hope no one else can hear the grinding sound as I do, as I would be so embarrassed. I am very frustrated due to the fact that you never fixed what I asked 3 times, I now was laid off and bought the truck that was NOT repaired as per my companies request because FORD said it was something else which was warranty. How can it be something else if it is the exact same thing you told me/fixed in 2014. I DO NOT want a bill now... I am unemployed. I have had it in for 3 full days with no vehicle to drive, and it is STILL NOT FIXED. I cannot keep bringing it in with no vehicle endlessly. Very frustrated as this could have all been fixed and paid for in full by my paast company. Laura Weaver More
by lweaver0
February 12, 2017
As always getting better As always the service staff at North Star Ford went above and beyond in taking care of my truck and I. From the moment I booked in for the maintenance As always the service staff at North Star Ford went above and beyond in taking care of my truck and I. From the moment I booked in for the maintenance I needed till my keys were in my hand at the end of the day . I was kept informed and up to date by present and helpful staff . More
by PJ3
Employees Worked With
Fiona Rea, Phyllis Berthold
February 10, 2017
Regular service and interior/exterior detail As usual, it was a fantastic experience. Fiona checked me in, and by the time I could tell her that my windshield wipers were streaking, she already As usual, it was a fantastic experience. Fiona checked me in, and by the time I could tell her that my windshield wipers were streaking, she already had it on my service order to replace them. Fiona and the whole team always go the extra mile to make sure customers have a good experience. Love this place! I also love the detailing - always a top-notch job, very happy. More
by ROB14
Employees Worked With
Fiona Rea
February 10, 2017
F-350 Service and Brakes Service Advisor was very nice to deal with and everything was completed to my satisfaction. The overall experience from beginning to end was exception Service Advisor was very nice to deal with and everything was completed to my satisfaction. The overall experience from beginning to end was exceptional. I was very impressed with the work starting as quick as it had More
by JASON55
Employees Worked With
Lynn Edwards
February 09, 2017
Availability The mechanic who services my truck is always Ryan. I like that things don't change, that I can talk with him if needed and get a full understanding o The mechanic who services my truck is always Ryan. I like that things don't change, that I can talk with him if needed and get a full understanding of what work is done and why. It helps he is there to answer my questions as well. I have a collector Porsche also and I do most of the service on it. However, at times in the past I needed to use the dealership in Calgary but have found the service department to be substantially less friendly, more fixed in their attitudes toward my needs and ultimately less capable of helping in the way I need. I no longer use them unless an absolute emergency. More
by LOU3
Employees Worked With
Ryan
February 09, 2017
My first time visiting ford service centre The service was great and friendly , this is my first time there and I love it . I also recommended you friend to buy a ford becouse the service The service was great and friendly , this is my first time there and I love it . I also recommended you friend to buy a ford becouse the service recently ! More
by CHIN888
Employees Worked With
Mitch Coppieter
February 09, 2017
Gross over charging First-- I had to pay for the "diagnostics" which I don't mind IF the fee goes towards the full repair---it doesn't with northstar ford. Second--I was First-- I had to pay for the "diagnostics" which I don't mind IF the fee goes towards the full repair---it doesn't with northstar ford. Second--I was charged $189.95 for the diagnostic and the $22.79 for shop supplies---the diagnostic involves taking off a tire and checking a vacuum line---where would a mechanic use $22 worth of shop supplies. Third---the repair would take about an hour per wheel for a total of two hours (2.8 was estimated) but let's say three hours at the shop rate of $155 that's $465 plus $400 (Ford prices) for parts for a total of $865 Fourth---I was given an estimate of over$2200 for the repair front wheel actuators. Before I took my truck into northstar I was willing to pay up to $1200 for the repair but they overcharge so I did it myself for $250 which included parts ordered from the states. .invoice #339190 February 08,2017 More
by DUDEREID
Employees Worked With
Liane asquin 2545
February 09, 2017
Brittney from ford Brittney did more then her job to help me out she is totally excellent at her job thanks again great great customer service yvonne arsenaukt Brittney did more then her job to help me out she is totally excellent at her job thanks again great great customer service yvonne arsenaukt More
by YVONNEHM74
Employees Worked With
