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Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,394 Reviews of Northstar Ford Calgary - Service Centre
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February 15, 2017
Exceeded Expectations I bought my F150 from another dealer, and not more that a week later it suffered from a driveshaft failure. I had the vehicle towed to Northstar ford I bought my F150 from another dealer, and not more that a week later it suffered from a driveshaft failure. I had the vehicle towed to Northstar ford (it was a hard winters' day, and I waited hours for a tow) right at the end of the day, and Mitch welcomed me, and took care of me. Over the next few days he kept me in the loop and worked to bridge the gap between the other dealer (getting them to cover the costs of the repair), all while keeping me informed. As a first time Ford owner, and a first time customer at Northstar Ford, this was such a relief. I wouldn't think of taking my vehicle anywhere else, or to anyone else. Thank you, Mitch! More
by PASQUINI
Verified CustomerEmployees Worked With
Mitch Coppieter
February 15, 2017
As usual very efficient service!! I get the best service from Fiona at Northstar Ford. She goes above and beyond every time. We've gotten to know each other over the years. I work cl I get the best service from Fiona at Northstar Ford. She goes above and beyond every time. We've gotten to know each other over the years. I work close by so Fiona will often gives me a ride to work or has a tech take me if the shuttle is not available. If it's not too crazy busy she often has my car dropped off at my office. Thank you Fiona for going the extra mile! More
by CJSALTYS
Employees Worked With
Fiona Rea
February 15, 2017
Unprofessional Picked up my f150 at this dealership and was told to bring this vehicle back for the first oil change 12000km or 6months. When I booked the appointm Picked up my f150 at this dealership and was told to bring this vehicle back for the first oil change 12000km or 6months. When I booked the appointment, I was told it's way overdue, I was supposed to bring it here at 8000km instead of 12000km. Horrible, and besides, It is the same lady took the service order that I met last year when I picked up my truck who said the "F" word to me. More
by JJ.J
Employees Worked With
Cassandra Walker
February 14, 2017
New Ford had issues! I bought a new vehicle in spring, the staff was wonderful and friendly. The vehicle itself is xxxx. Within a couple months the service belt reminde I bought a new vehicle in spring, the staff was wonderful and friendly. The vehicle itself is xxxx. Within a couple months the service belt reminder would flicker on and off. Its a company car so I booked it in to get it serviced. No one there knew what was going on. They never heard about it so I got sent away. Then second time I came in again to get it serviced the lady said to take a picture of it since the service light doesn't stay on. That was a pain to make sure my phone was nearby to snap a picture of it. Finally got it then third time some techs looked at it and asked me to book another day to get a chance to see what's going on since they had no idea, my oil light came on too, when it was serviced a few weeks prior. This time I wanted to CRY! I was getting so fed up, since I bought this new vehicle to avoid this hassle. I had to book on a Saturday since it's used for company transport. Decided to buy winter tires also, prepaid it. I wanted get everything done at one time. Was a big pain to figure out pick up and drop off on the weekend. When I picked up the vehicle, tires weren't mounted since it was the wrong one, no where had some in stock. Received my tire refund and they fixed the belt reminder light, no one knows what it even did that. A day later on the highway the a new light came on "Faulty Engine, Service Now" I had to find another company car to transport passengers the next day. Now I'm really pissed off! You can't even get mad at the staff since they doing their best and being kind. It needed a system update software, really?!?!?! You couldn't have done that 2 days ago when my truck was being serviced. Where's the courtesy car rinse for you when you bring it in? Most service centers provide that extra service if they have bays to clean cars. I'm frustrated with the new vehicle, Ford and the knowledge of the service guys. Next company car would have to be another brand. More
by SUSAN_TOE
February 14, 2017
Good, efficient communications Staff helpful and communicative. Friendly service. Explained the issue and repairs required. No real answer as to the cause of the problem. Staff did Staff helpful and communicative. Friendly service. Explained the issue and repairs required. No real answer as to the cause of the problem. Staff did everything the could to make the repair process as easy as possible. More
by DONNELLY.PAT123
Employees Worked With
Cassandra Walker
February 14, 2017
Always a good experience . Always friendly and service completed when promised. Friendly and have car ready as promised. They suggest additional maintenance however they do no Always friendly and service completed when promised. Friendly and have car ready as promised. They suggest additional maintenance however they do not push to have it done. More
by DHARROWER
Employees Worked With
Fiona Rea
February 14, 2017
Truck repair done fast Fast friendly service. Was able to get a repair done quickly on Monday morning first thing short notice. Repair was done exactly up to expectations. Fast friendly service. Was able to get a repair done quickly on Monday morning first thing short notice. Repair was done exactly up to expectations. More
by RAY88
Employees Worked With
Cassandra Walker
February 13, 2017
Review I brought my Ford Escape in for it's first service and the service advisor, Cassandra, was very professional and helpful. The check-in process was ef I brought my Ford Escape in for it's first service and the service advisor, Cassandra, was very professional and helpful. The check-in process was efficient and useful. I felt that my car was in very proficient and dedicated hands. More
by MLD0
Employees Worked With
Cassandra Walker
February 13, 2017
Feb 10 Service App't Mitch is a fantastic representative of the Northstar Service team. Explained in detail the efforts that were undertaken to address the issue I'm havi Mitch is a fantastic representative of the Northstar Service team. Explained in detail the efforts that were undertaken to address the issue I'm having with the AM radio in our 2015 F150 and even though the issue has been ongoing for close to a year (and wasn't fixed this visit) he turned what could be a negative into a positive just through his approach. I'm confident that Mitch will follow up as committed and let me know when Ford has isolated the problem for your tech to resolve. He was also a great resource when it came to highlighting the benefits of the new model F150 re the drive train changes for 2017. Although not discussed with Mitch, I am also trusting that the commitment made by Rob Meade when I first had this problem worked on, to fix the damage to the dash will be followed through on. Thanks, Bruce More
by BRUCE.PARENT
Employees Worked With
Mitch Coppieter
February 13, 2017
Oil change went to plan It was all done as expected. These are extra words to fill the space. It was a scheduled oil change, howuch is there to say about that when it goe It was all done as expected. These are extra words to fill the space. It was a scheduled oil change, howuch is there to say about that when it goes to plan? More
by KENYA24
Employees Worked With
Cassandra Walker
