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Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,394 Reviews of Northstar Ford Calgary - Service Centre
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February 23, 2017
Great service Brought my 2014 escape in for service due to hard starting and both Fiona and Shanna were amazing! They made having to bring my car in for an unexpect Brought my 2014 escape in for service due to hard starting and both Fiona and Shanna were amazing! They made having to bring my car in for an unexpected service go smooth and I would recommend them to others when needing service. Thanks so much ladies! More
by VJH55
Verified CustomerEmployees Worked With
Fiona Rea, Shanna English
February 23, 2017
Great place! Great people, great work, excellent experience as always. Very fast work and knowledgable staff. Can always rely on NSF to accommodate your needs and Great people, great work, excellent experience as always. Very fast work and knowledgable staff. Can always rely on NSF to accommodate your needs and schedule in every way. Thank you. More
by PIKE.M.SCOTT
February 23, 2017
Ok, but feeling put out Service is always friendly and quick, however I feel that I was charged way too much for a diagnosis. Fairly disappointed right now.... only had one t Service is always friendly and quick, however I feel that I was charged way too much for a diagnosis. Fairly disappointed right now.... only had one thing done but $300 worth of just checking things....... now I cannot afford the fixes. More
by CC
Employees Worked With
Leanne
February 23, 2017
Excellent Fast, thorough and friendly service. Price is a bit higher than competitiors but reasonable if you consider the inspection included. They've added wai Fast, thorough and friendly service. Price is a bit higher than competitiors but reasonable if you consider the inspection included. They've added waiting appointments which I greatly appreciate. More
by Vel
Employees Worked With
Cassandra Walker
February 22, 2017
Fastest Oil Change Totally happy with the service and the fastest oil change I've experienced. Would definitely recommend your service centre to friends and family. Than Totally happy with the service and the fastest oil change I've experienced. Would definitely recommend your service centre to friends and family. Thank you for a job well done. More
by CraigMcVicar
Employees Worked With
Mitch Coppieter
February 20, 2017
After sales service is non-existent I bought my F150 Limited a couple years ago from Northstar Ford and the sales and finance team was excellent. The person in charge of getting my vehic I bought my F150 Limited a couple years ago from Northstar Ford and the sales and finance team was excellent. The person in charge of getting my vehicle ready was very thorough and helpful to my wife and I, but she told me that I get one free update and to not to put in the latest Sync map in the truck, but to wait a 2-3 and then put a new update in. I thought that was a great idea so I went along with it. So a couple years later I am now wanting the updated Sync map, but over the last 4 months, I can not seem to get a hold of anyone there. I have left 3 voicemails with customer service about 2-3 weeks apart. Then I finally got to talk to their existing customer service and they tell me they will talk with their manager and get back to me by the end of the day. After 4 weeks of waiting, I call back and talk with their customer service person and I get the same story, they have to talk with their manager and will get back to me by the end of the day but they do not call me back. After an additional 4 weeks, I thought I would have better luck if I just email the manager, but I get an automatic reply that states they will get back to me within the first 4 hours of the next business day, but that was January 29th. It's February 17th and I have been trying to get an answer since October. I would have accepted them saying that they can't honour their commitment and that I need to spend $150-$200 to update the map, but the silent treatment is ignorant for a company that prides itself on service. I'm in a market for a new vehicle, but will not be going back to Northstar Ford as their after sales service is non-existent. More
by TM403
Employees Worked With
Customer Service Staff (Chantel and/or Tania?)
February 17, 2017
Amazing Service ! I brought my Truck in for a standard service. Fiona got that done as well as some warranty work that I wasn't even aware of. They had my truck back to I brought my Truck in for a standard service. Fiona got that done as well as some warranty work that I wasn't even aware of. They had my truck back to me in a couple hours and even cleaned it for the low price of $ 15.00, Best service I've ever had!!! More
by MPress79
Employees Worked With
Fiona Rea
February 17, 2017
Routine maintence I booked my vehicle in for routine maintenance and was very pleased that the service advisor took extra time to review my past maintenance records and I booked my vehicle in for routine maintenance and was very pleased that the service advisor took extra time to review my past maintenance records and suggest items to consider while it was in the shop. During the vehicle inspection by the technician, it was determined that the tie rod ends had some play and were replaced immediately. Excellent costumer service and vehicle care!! More
by G-Dog
Employees Worked With
Fiona Rea
February 17, 2017
Warranty Repair The service department here is great to deal with. Very knowledgeable of the product and friendly to deal with. Over all a great experience dealing wi The service department here is great to deal with. Very knowledgeable of the product and friendly to deal with. Over all a great experience dealing with the people in service department. More
by GREG.PARSONS
Employees Worked With
Fiona Rea
February 17, 2017
Fantastic When I brought my truck in to get a new set of keys. I was delighted with the service and how friendly the staff were to me and my dog. I wasn't h When I brought my truck in to get a new set of keys. I was delighted with the service and how friendly the staff were to me and my dog. I wasn't happy with the price of the keys but that isn't service deptmart fault😀 More
by KATHYPAUL13
Employees Worked With
Liane Asquin
