Northstar Ford Calgary - Service Centre

Highly unimpressed Misdiagnosed problem and did not have part available. Was told part would not be in till mid day tomorrow. Also was told it would be "safe to drive"- Misdiagnosed problem and did not have part available. Was told part would not be in till mid day tomorrow. Also was told it would be "safe to drive"- according to another Ford dealer it was not. More

Great experience Cassandra was great and Accommodated us even though someone messed up taking my appointment. She went out of her way to make sure I did not have to r Cassandra was great and Accommodated us even though someone messed up taking my appointment. She went out of her way to make sure I did not have to re-schedule More

Great service Brittany was very good at securing the parts I needed, knowledgeable about the product, and followed thru the complicated transaction with a third par Brittany was very good at securing the parts I needed, knowledgeable about the product, and followed thru the complicated transaction with a third party. Very good Brittany, thank you! More

Painless Everything went just the way it was planned. The service girls were great. I did need to use the shuttle service at the last moment and they were able Everything went just the way it was planned. The service girls were great. I did need to use the shuttle service at the last moment and they were able to help me out. Thanks "Driver Jim". More

Same terrible service as usual I had my vechicle sent to Ford for insurance work as my sunroof blew up, was told it was complete and finished so I dropped off the rental vechicle go I had my vechicle sent to Ford for insurance work as my sunroof blew up, was told it was complete and finished so I dropped off the rental vechicle got a drive to Ford body shop only to find the tarp for the sunroof not attached to the track and oil finger prints and the water stains not removed, it was to be fully detailed and there was still glass thru out, I then was told to get my rental back and it would be taken care of over the weekend detailed in tip top shape, enterprise came and picked me up again for the rental after wasting 2 hours of time I had the rental again. Called Wednesday again to pick up, water stains and glass still there nothing done I was told Ford only gets $20 from my insurance company for detailing so that's as good as it gets. I said the deal you have with my insurance company is not my problem but yours. I told the insurance company from the beginning the service is terrible there and I should of went somewhere else so now my insurance pays another company to detail my vechicle and I am in a rental again More

Nothing but the best service! I had issues with my 2016 f150 in regards with the battery being dead and needed it to be towed to the dealer ship, with a long list of warranty work I had issues with my 2016 f150 in regards with the battery being dead and needed it to be towed to the dealer ship, with a long list of warranty work that need to be done. The service department at Northstar Ford is amazing, they took care of everything that need to be done to my truck. More

Fantastic and efficient all around Cassandra was polite and technically knew what she was talking about. Jim enhanced the service experience through his professional and courteous m Cassandra was polite and technically knew what she was talking about. Jim enhanced the service experience through his professional and courteous manner while driving me to work and back to Ford later that day. More

2012 F150 service in Feb 2017 The vehicle service was completed quickly with no issues or surprise extra charges. I could almost have waited around at the dealership because it was The vehicle service was completed quickly with no issues or surprise extra charges. I could almost have waited around at the dealership because it was completed in about 90 minutes. More

EXCELLENT, PROMPT, POLITE SEVICE ALWAYS. THEY CARE. THANKS! I have always had excellent service and many times they have gone beyond normal expectations to accommodate my needs as they realize I'm a busy person I have always had excellent service and many times they have gone beyond normal expectations to accommodate my needs as they realize I'm a busy person. Rob Meade has been outstanding in his leadership! I was pleased with the prompt attention to detail by Lianne who is new but very efficient, Thanks again Service team! More