Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,394 Reviews of Northstar Ford Calgary - Service Centre
Sort by
November 23, 2018
Excellent service We always trust Northstar Ford. It's like our home place for our vehicle service. We'll experienced and trained staff with full knowledge. Thank you We always trust Northstar Ford. It's like our home place for our vehicle service. We'll experienced and trained staff with full knowledge. Thank you for your support and assistance. More
by RORA17
Verified CustomerEmployees Worked With
Jennifer from service.
November 22, 2018
they tried Northstar Ford worked hard to try and make my issue right, unfortunately I don't think they got the support they needed from above. I'll be back for Northstar Ford worked hard to try and make my issue right, unfortunately I don't think they got the support they needed from above. I'll be back for future service their team worked very hard to resolve my problem. I would highly recommend Brittany, my service advisor, she kept me informed with the progress of my repair and made sure that while my vehicle was in the shop I was happy with my transportation. More
by CHUCK-LOCKHART
Employees Worked With
Other Employees :
Nathan Epp, Fiona Rea, Sam Darwiche, Michael Gibson
November 22, 2018
very good staff was friendly and informative and work was done correctly and on time. I will be returning for a followup cleaning after my trip up north staff was friendly and informative and work was done correctly and on time. I will be returning for a followup cleaning after my trip up north More
by BCCL
Employees Worked With
November 22, 2018
Very helpful people Even though my truck was in there for a long time getting fixed my truck is in excellent shape and I know that northstar ford made sure everything was Even though my truck was in there for a long time getting fixed my truck is in excellent shape and I know that northstar ford made sure everything was perfect before getting it back More
by BRENTHEWITT6
November 22, 2018
Just in for a recall. Staff was polite, friendly, and helpful. Offered additional help if I had questions. I had no complaints. I guess I would recommend the dealers Staff was polite, friendly, and helpful. Offered additional help if I had questions. I had no complaints. I guess I would recommend the dealership as far as the experience I had. More
by TGAJDOSTIK
Employees Worked With
Other Employees :
Shuttle driver was likeable and friendly.
November 22, 2018
very pleasant experience Brittany went beyond to help me out. Great thx Brittany! I’d recommend Notrh Star ford to any one looking for a new or used vehicle. Brittany went beyond to help me out. Great thx Brittany! I’d recommend Notrh Star ford to any one looking for a new or used vehicle. More
by SJK1015
Employees Worked With
November 22, 2018
Satisfied Customer Award winning performance. Good communication confident and knowledge impressed me. Customer care is a priority. Got my truck back when promised and Award winning performance. Good communication confident and knowledge impressed me. Customer care is a priority. Got my truck back when promised and good followup by Fiona. Thank You More
by LENLEISCH
Employees Worked With
Fiona Rea
November 22, 2018
Outstanding Service Fiona was her usual professional self, and performed above and beyond expectations. My services are always done right, done complete, and never beyon Fiona was her usual professional self, and performed above and beyond expectations. My services are always done right, done complete, and never beyond what I expected to pay. The service department here is superb and Fiona has made the experience stellar. I keep coming back because I know she will handle things with the excellence and professionalism I have come to expect. She sets a high bar! More
by TROYLWEBER
Employees Worked With
Fiona Rea
November 21, 2018
The quality of work is good, just poor customer experience I brought my car in for two reasons. There were two problems identified during a previous visit. I needed the work done and I believed the recommendat I brought my car in for two reasons. There were two problems identified during a previous visit. I needed the work done and I believed the recommendations to have it done were good. I had scheduling difficulties, I called and scheduled an appointment that was not recorded in their calendar, but after the call I entered it into my calendar. I was asked when I dropped my car off if I received a confirmation email or text. I said no, they said we ALWAYS do that. So after keeping my car for 2 days they were unable to perform the work. SO I rescheduled with them for the following week. I did NOT receive either a confirmation email or text. So I had to call the night before to confirm I had an appointment to make sure I did not end up in the same position as the previous week. There were two things (which ended up being resolved btw) that bothered me. One was the discovery of the block heater cord being disconnected from the block heater. They wanted $77.50 to plug it in. When I clarified that all it needed was to be plugged back in, they said "Yes, would you like us to do that for you, it will cost $77.50. I said NO. The other was a charge to diagnose the leak that they had previously diagnosed...another $77.50. Frustrating for me because they way it was done. To their credit, in the end they plugged the cord at no charge (just the right thing to do) and credited me the $77.50 for the duplicate diagnosis. Had I just accepted it, it would have cost me an additional $150.00, I was already spending over $1200 on the approved work. More
by CHRIS.HUSTON
Employees Worked With
Not interested in throwing anyone under the bus, this was about the methods they are encouraged or required to follow.
November 21, 2018
F150 Service That service was top notch. Besides the fairly expected diligence on the mechanic upkeep, I opted for the Gold Detailing package that was on special That service was top notch. Besides the fairly expected diligence on the mechanic upkeep, I opted for the Gold Detailing package that was on special for $50. That was potentially the best value I've ever had out of $50 my entire life. Inside of the truck especially was transformed back to 'new truck' status. More than any other visit, I really came out of there feeling like they went above and beyond. More
by CHAD.RUSSILL
Employees Worked With
You'll have to check the file as I can't recall.
