Northstar Ford Calgary - Service Centre

Truck Service The representative was really thorough. She listed all the services in which my truck needed. She took the time out to answer the many questions that The representative was really thorough. She listed all the services in which my truck needed. She took the time out to answer the many questions that I had for the services, and was patient as I went back and forth with my husband deciding what services we were going to get. More

Great service for maintenance and body work! I took my vehicle in for body work after someone backed into me in a supermarket parking lot (guess some cars still don't have rear cameras!). Given I took my vehicle in for body work after someone backed into me in a supermarket parking lot (guess some cars still don't have rear cameras!). Given that the body shop is right next to the service centre, I took the opportunity to see if I could have my winter tires switched out, wheels balanced, and a general maintenance performed prior to the body work starting. Both the service centre and body shop were flexible and accommodating for this last minute request. The service centre even called me when they were done their piece to let me know that the body work was commencing. The body shop did excellent work - not only did they repair the rear bumper area like new, they did a complete detail of the entire vehicle. This was a pleasant surprise upon picking up the vehicle. The body shop also offered to look after arrangements for my rental vehicle, but my insurance agent had already taken care of that. BTW Enterprise arrived to pick me up almost immediately upon dropping off the vehicle and provided a great choice in vehicles as well as hassle free rental experience. More

Fast and Friendly Service It was a seamless appointment. I booked on line, showed up for my appointment in the morning after work. I work from midnight until 8: 00 am and need It was a seamless appointment. I booked on line, showed up for my appointment in the morning after work. I work from midnight until 8: 00 am and needed to get home as soon as possible, since I needed to sleep. . I drove to the Service Center at Northstar Ford and was greeted right away by Fiona. She was very friendly and knowledgeable. Within 15 minutes I was being driven home by their shuttle service. The driver was very friendly and recognized me from my last service appoint and remembered where I lived. (very impressive) When I woke up in the afternoon, I called the shuttle driver and he picked me up within 10 minutes. I was dropped off at the Service Center and given my keys. 5 stars for all around perfect guest service and satisfaction!! More

Service was a a positive experience. Service was quick; service tech called twice to clarify issues and findings....and the reason for the noise from the front end was found, corrected an Service was quick; service tech called twice to clarify issues and findings....and the reason for the noise from the front end was found, corrected and taken beyond my expectations.....and was on warranty. More

Great Place Everyone was very helpful at the service department. Michael was great dealing with and then Liane was so helpful. Though the outcome of my truck's di Everyone was very helpful at the service department. Michael was great dealing with and then Liane was so helpful. Though the outcome of my truck's diagnosis wasn't what i wanted to hear, the folks at Northstar Ford are top notch. More

Efficient, quality service. First time taking my vehicle to Northstar Ford. I was very happy with the speed of the service department and the process where staff are available f First time taking my vehicle to Northstar Ford. I was very happy with the speed of the service department and the process where staff are available for efficient flow. The processing and quality of the work was very good. One caution for customers; I have a '16 F-350 Crew cab with 40 k on it and needed oil change and fuel filters (I had recently changed air filter myself). When being asked if you want the entire service from Ford be advised, if I was to get the tires rotated and all the work done it would be well over $1000!!! I elected to get an oil change, fuel filters changed, and a $100 detail. Final bill was $650. Customers are advised to get a quotation before getting work done at any dealership. More

Very communicative, did the repair at minimal expense Went in for small repair, tech determined less work was needed than expected to fix issue. Notified of updated work in timely manner, very pleased wi Went in for small repair, tech determined less work was needed than expected to fix issue. Notified of updated work in timely manner, very pleased with outcome. More

Maintenance Fiona and Able take care of me when I am at NorthStar Ford. I feel welcomed and valued as a customer. I recommend this dealership to all my friends an Fiona and Able take care of me when I am at NorthStar Ford. I feel welcomed and valued as a customer. I recommend this dealership to all my friends and family because I know they will be taken care of! More

Maintenance Super helpful service! Dropped my car off at 7 AM and I got a called the same day at 12 PM to pick up my car! Super helpful service! Dropped my car off at 7 AM and I got a called the same day at 12 PM to pick up my car! More