Northstar Ford Calgary - Service Centre

Quick, reasonable and honest I booked and oil change for my car and they were able to get me in quicker than I thought. Although friendly once I got to the desk, walking in and wa I booked and oil change for my car and they were able to get me in quicker than I thought. Although friendly once I got to the desk, walking in and waiting I was kind of ignored. It would be great for anyone to say "we'll be with you in a minute'" just so your presence is acknowledged. The oil change was really quick - 40 minutes - and although I authorized an air filter change it was not required so they did not put one in, which I really appreciated because how do I know if its dirty? If I know I can trust them, then I will be back. More

Great service and great staff in providing updates in a cordial manner. Cassandra is awesome, makes you feel at home and that you want to be there...... a few other staff not so g in providing updates in a cordial manner. Cassandra is awesome, makes you feel at home and that you want to be there...... a few other staff not so good...in service and they know who they are... More

Disconnected service experience The service experience was positive however the problem is still not fixed. Went in 3 times to fix powertrain issues and it is still not complete. Sug The service experience was positive however the problem is still not fixed. Went in 3 times to fix powertrain issues and it is still not complete. Suggestion was to come in early to get a manger to ride around and assess the issue (noisy grinding sound over 20km/hr) and at 7am when I dropped off there was no "manager" available so was told they would do it themselves. Picked it up later in the day and noise was not fixed or tested so not sure what solution was implemented. Came back a third time and pinions were replaced and at check out service person indicated the noise is gone and it was tested so. Reality is exact opposite so I don't know if this location has hearing issues or if the service guys are snowing the front counter girls as I asked specifically of a road test was completed tocheck the vibration and noise level (grinding ) was eliminated. So I am going to check out another local dealer to get this resolved. More

Undercoating Excellent price and followup. No need to say anything.. I would definitely recommend your undercoating service to others. Guidelines were given to b Excellent price and followup. No need to say anything.. I would definitely recommend your undercoating service to others. Guidelines were given to book follow up in the future. More

Oil change Clear details given before and after service, very efficient check in and service completed is a reasonable amount of time. Would recommend ford for s Clear details given before and after service, very efficient check in and service completed is a reasonable amount of time. Would recommend ford for service. More

Fiona I greatly appreciate how hard Fiona works to support me in having our vehicles serviced. I may not like the bill however she is great! :) I greatly appreciate how hard Fiona works to support me in having our vehicles serviced. I may not like the bill however she is great! :) More

Very friendly but didn't pay attention to mechanical detail We brought our 2014 F150 in before the 100K warranty expired. Had two days of warranty work done. Immediately after the truck made a metal on metal We brought our 2014 F150 in before the 100K warranty expired. Had two days of warranty work done. Immediately after the truck made a metal on metal grinding noise. Phoned in and were told it wouldn't damage the vehicle to drive it so no hurry - once diagnosed we were told we couldn't drive it until it was fixed due to damaging the engine. Over the phone I was told it had nothing to do with the warranty work and was a new issue. Told twice that it was a new issue and had nothing to do with the two days of work by the service agent. Upon diagnosis the mechanic installed the incorrect relator plate inside the bell housing. The agent insisted it had nothing to do with the warranty work and said the belts were not touched during the two day warranty work - we then pointed out 3 times the belts were removed on the work summary. The mechanic realized the issue was the bell housing. Now the insulating pan cover under the truck is falling off - contacted the service agent today to get new screws - we have zap strapped it on - have not yet heard back. The number provided by Ford is their general number. Either provide a direct number or ask our service agent for our contact information. She will know. More

Expectations not met I always feel like I'm being "up-sold" service at this dealership and the miscellaneous shop costs can never be accounted for when inquired about. On I always feel like I'm being "up-sold" service at this dealership and the miscellaneous shop costs can never be accounted for when inquired about. On top of this the manager has terrible customer services skills and treated me like I'm lucky to have their service, not that he's lucky to have my business! More

Service Great service. Friendly service rep. Cassandra does a great job making sure I am taken care of. Willl keep coming back. Please add a complimentary cle Great service. Friendly service rep. Cassandra does a great job making sure I am taken care of. Willl keep coming back. Please add a complimentary cleaning in the future. More