Northstar Ford Calgary

Customer Service Nicole is absolutely the best! From providing a vehicle with the wish list in a very short amount of time. Which included coming in on her time off st Nicole is absolutely the best! From providing a vehicle with the wish list in a very short amount of time. Which included coming in on her time off staying late, cleaning the vehicle herself. Nicole went well above my expectation. I would certainly recommend Nicole and I would hire her too.... Nicole never once said NO, she always placed myself first was very patient and professional. I would come back and will recommend because of her!! More

Great service Fiona always has a smile and good word about everything. I always ask for her to be my service rep. She makes sure my truck is ready to be picked on t Fiona always has a smile and good word about everything. I always ask for her to be my service rep. She makes sure my truck is ready to be picked on time More

Regular schedued service I arrived a few minutes early for my appointment. I had to wait only about five minutes until a service tech came and welcomed me. He filled out the s I arrived a few minutes early for my appointment. I had to wait only about five minutes until a service tech came and welcomed me. He filled out the service request and then escorted me to the waiting room. He gave me a pager, and said that the service would take just over an hour. He was right on; I was out of the department in less then 1 1/2 hours. Excellent work. More

Mustang Recall Made an appointment to have the airbag recall done on my 2007 Mustang and when I arrived I was taken care of quickly and efficiently. Job was well don Made an appointment to have the airbag recall done on my 2007 Mustang and when I arrived I was taken care of quickly and efficiently. Job was well done. More

Winter tires on. Had my winter tires in storage and went in to have them put on my car. The service was fast and efficient, as always. I've never had a problem with se Had my winter tires in storage and went in to have them put on my car. The service was fast and efficient, as always. I've never had a problem with service at this service centre. More

The service was excellent Cassandra was very quick to try and get me through as fast as possible without missing any of my questions or concerns, even came outside to get me st Cassandra was very quick to try and get me through as fast as possible without missing any of my questions or concerns, even came outside to get me started while we wait to get other vehicles to get out of the way. More

Solid service As usual, very effective service appointment. Got in quickly, things were fully explained and work was done in timely manner. Overall a good experie As usual, very effective service appointment. Got in quickly, things were fully explained and work was done in timely manner. Overall a good experience and service. More

Quick service I decided to wait this time for my oil change with multi point inspection. From arrival to departure, we were all done within 40 minutes. Thanks! I decided to wait this time for my oil change with multi point inspection. From arrival to departure, we were all done within 40 minutes. Thanks! More

I felt I was heard. My vehicle problem was analyzed and resolved. Based on what a mechanic friend told me, the initial quoted cost to repair from Northstar was significa My vehicle problem was analyzed and resolved. Based on what a mechanic friend told me, the initial quoted cost to repair from Northstar was significantly higher than it should have been. I talked to the service manager who reviewed my situation and quoted me a fair price. I rarely go to dealerships for mechanical work (other than new vehicles on warranty) because I have found they charge more and are inflexible. This time, I felt I was heard and treated fairly and am far more open to returning to Northstar for my mechanical issues. More

Scheduled service Got my car serviced, from booking in to picking up, all good. Problems explained and follow up appointment made. Fiona made the process simple and eff Got my car serviced, from booking in to picking up, all good. Problems explained and follow up appointment made. Fiona made the process simple and efficient and has a good grasp on my vehicle service history. More