Northstar Ford Calgary

Booked a service appointment. All of my concerns were addressed. The service rep was very professional and friendly. I look forward to having my vehicle taken care of on my next vi All of my concerns were addressed. The service rep was very professional and friendly. I look forward to having my vehicle taken care of on my next visit. More

Courteous and professional service. Excellent communication My service advisor, Alex, did a fantastic job keeping me informed throughout the entire service process. It was a difficult to diagnose problem that s My service advisor, Alex, did a fantastic job keeping me informed throughout the entire service process. It was a difficult to diagnose problem that spanned multiple visits, and they never quit on me. More

fast service had a early appointment, complete in 1 hour , was the first service on new Escape , oil and tire rotation. only problem I had was the need to return had a early appointment, complete in 1 hour , was the first service on new Escape , oil and tire rotation. only problem I had was the need to return to have lugs re torqued , this is a bit of a problem as you just come by and get in line if it is early ,only takes 2 mins for the tech to complete . More

New 2017 Ford Mustang GT Premium California Special Service department had my vehicle for 11 days to diagnose a rattle and do other warranty work. Vehicle was returned to me twice stating rattle was fi Service department had my vehicle for 11 days to diagnose a rattle and do other warranty work. Vehicle was returned to me twice stating rattle was fixed. Had to take vehicle back into Calgary for follow up to warranty work and because rattle not fixed. On second occasion when vehicle brought in for rattle repair I left the Service Center having been told "they were confident rattle was fixed". I was driving home on the highway for less than 5 minutes rattle sound still there, rattle sound never fixed for second time. On Invoice states "performed a road test, the rattle sound LEST." Not sure what LEST means. Next day went out for drive with retired mechanic who lives next door, he hears rattle very clearly. Now taking my brand new Mustang to my local Ford dealership. More

1st Maintenance Check My first maintenance check was great, made the appointment and my truck was done before they said it would be. The only downfall was they must have n My first maintenance check was great, made the appointment and my truck was done before they said it would be. The only downfall was they must have not done the best job on clean up as I woke up the next day to a bunch of oil stains on my garage floor. More

Quick efficient service Went in for "The Works", oil change and tire rotation on my 2015 Ford F150. Work was performed and truck checked out quicker than expected. Went in for "The Works", oil change and tire rotation on my 2015 Ford F150. Work was performed and truck checked out quicker than expected. More

Great service Friendly and helpful staff. Very impressed with the service done to my car and the changing of the tires. Will definitely be going back again. Friendly and helpful staff. Very impressed with the service done to my car and the changing of the tires. Will definitely be going back again. More

Early morning ignition switch replacement Alex and the team got my truck in at 6:00 am whe the mechanics came in at 7 they looked at it right away and got me out in the hour. Still able to b Alex and the team got my truck in at 6:00 am whe the mechanics came in at 7 they looked at it right away and got me out in the hour. Still able to beat rush hour and in to work on time. Awesome! More

Fluids checked and tires swapped The service provided was 5 stars all the way through from service appointment booking , reception, shuttle service until car delivery! I would recomme The service provided was 5 stars all the way through from service appointment booking , reception, shuttle service until car delivery! I would recommend ford to friends. More

Always great service! For many years, I owned and serviced imports. I wasn’t unhappy with those vehicles, they performed well and were reliable. In retrospect I cannot s For many years, I owned and serviced imports. I wasn’t unhappy with those vehicles, they performed well and were reliable. In retrospect I cannot say I was always happy with their service departments. In 2014, I was in the market for a new vehicle and decided to look at Ford. I was very impressed with the quality and performance and purchased my first Ford after approximately 20 years of imports. The experience through the sales cycle was fantastic. Since then I have purchased 3 other Ford vehicles from Northstar Calgary. The reason for the repeat business was not the flawless sales cycle but the service department. They communicate exceptionally well and continuously keep me informed of the status of my vehicle. They always always let me know about any additional services or recalls that need to be addressed. When something complex needed to be discussed, they have had the service manager or service technician call me. You just can’t beat the commitment to great customer service. It sounds simple... If it is so simple, why can’t other service departments deliver this type of service? I believe it is a result of strong leadership and a culture of pride in what they do. Great job! More