Northstar Ford Calgary

Northstar Ford Service Yet another great experience getting my Escape serviced/winterized, yesterday. Fiona always takes great care of me and makes it an easy in and out. Yet another great experience getting my Escape serviced/winterized, yesterday. Fiona always takes great care of me and makes it an easy in and out. More

Excellent service. The appointment was excellent. I would recommend this service center. Fiona was quick and efficient. She explained what was going to be done and got m The appointment was excellent. I would recommend this service center. Fiona was quick and efficient. She explained what was going to be done and got me on my way quickly. More

drop and pickup I have heard from your staff that it is very important to them that I write a review. I called in my service appointment and dropped off after hours I have heard from your staff that it is very important to them that I write a review. I called in my service appointment and dropped off after hours and picked up from the pickup window. I did not speak directly to a sales person in person. I simply made an appointment and the work was done. I get over 100 emails a day and many go unanswered. unfortunately this type of email is one I rarely have time to respond to so if I choose to ignore due to other priorities and if in fact that reflects negatively on my sales person that is poor choice on the part of Ford management. My only feedback at this time is that the cost you are charging for a Nav card that failed and rendered my sync system useless for several days is bordering at theft rates. an online search indicated there is a problem and many dealers will comp the nav card. You chose not to so I will order one online for 20% of the grossly inflated price you offered me. Last year I mandated Ford trucks for our staff and service groups at Compass. I will be watching to see how things are handled on the Service side going forward across the province. I had little interaction with sales person other than the one call which was brief. Folks I deal with always seem helpful. More

Fix dent on drivers side front door on my MKX (Miss Ebony) I left my vehicle at the body shop & left to catch my flight out of town & was called by George before I boarded the plane & my door was already fixed I left my vehicle at the body shop & left to catch my flight out of town & was called by George before I boarded the plane & my door was already fixed! George called to say he had one of his body shop experts hammer out the dent in my door which looks awesome!! Not only did they save me $$$ they had it fixed in fantastic time!! More

Great service Fiona is the best service rep and her team always takes the best care of my vehicle and service needs. My vehicle was checked in on the day requested, Fiona is the best service rep and her team always takes the best care of my vehicle and service needs. My vehicle was checked in on the day requested, I was apprised of any additional work with pricing and the service was complete ahead of schedule. More

Customer Service Nicole is absolutely the best! From providing a vehicle with the wish list in a very short amount of time. Which included coming in on her time off st Nicole is absolutely the best! From providing a vehicle with the wish list in a very short amount of time. Which included coming in on her time off staying late, cleaning the vehicle herself. Nicole went well above my expectation. I would certainly recommend Nicole and I would hire her too.... Nicole never once said NO, she always placed myself first was very patient and professional. I would come back and will recommend because of her!! More

Solid service As usual, very effective service appointment. Got in quickly, things were fully explained and work was done in timely manner. Overall a good experie As usual, very effective service appointment. Got in quickly, things were fully explained and work was done in timely manner. Overall a good experience and service. More

The service was excellent Cassandra was very quick to try and get me through as fast as possible without missing any of my questions or concerns, even came outside to get me st Cassandra was very quick to try and get me through as fast as possible without missing any of my questions or concerns, even came outside to get me started while we wait to get other vehicles to get out of the way. More

Mustang Recall Made an appointment to have the airbag recall done on my 2007 Mustang and when I arrived I was taken care of quickly and efficiently. Job was well don Made an appointment to have the airbag recall done on my 2007 Mustang and when I arrived I was taken care of quickly and efficiently. Job was well done. More

Regular schedued service I arrived a few minutes early for my appointment. I had to wait only about five minutes until a service tech came and welcomed me. He filled out the s I arrived a few minutes early for my appointment. I had to wait only about five minutes until a service tech came and welcomed me. He filled out the service request and then escorted me to the waiting room. He gave me a pager, and said that the service would take just over an hour. He was right on; I was out of the department in less then 1 1/2 hours. Excellent work. More