Northstar Ford Calgary

Front driver door wouldn’t open after servicing I had to bring my truck in three separate times within a week and a half because of a recall. After the first two trips to the dealership they resolve I had to bring my truck in three separate times within a week and a half because of a recall. After the first two trips to the dealership they resolved the initial issue but when I went to retrieve my vehicle the front driver side door wouldn’t open. Having picked up my vehicle at 1:30pm on Saturday no one on site was able to help and there only solution was to follow up on Monday with my service advisor. I receive and email Monday morning saying they will contact me later that afternoon. 4pm roles around and I haven’t heard anything. I phone my service advisor to check in but she’s already left the office leaving me completely in the dark. Luckily I was able to bring in my vehicle first thing the following day at 7:30 am and the issue was resolved. I don’t know how a major issue such as the driver side door being unable to open was missed, when it wasn’t even an issue to begin with. More

Feels like the place is always trying to hose you. I do not care for this dealership at all. It always costs so much money, and they do not care much about the customer experience (they do however cons I do not care for this dealership at all. It always costs so much money, and they do not care much about the customer experience (they do however constantly remind you to give them a high review). My complaints are mainly about the prices that they have and the care that goes into their work. I came here for a repair out of desperation. Someone drilled a hole in my gas can and I limped it to the dealership because it was the closes to me. They said they would try to see it today and called me at the end of the day confirming that there was in fact a hole and that it would cost me 2,300 to fix it. WOW! I looked it up, and that cost is pretty much the highest that they can quote. Fortunately I had insurance so they paid for most of it. When I picked up the truck nearly 2 weeks later I go to pay for the repair, they point me in the direction of where my car is and I go to find it dirty, and with the front seat pulled as far forward as humanly possible. The guy who drove it did not even take the time to readjust the seats for me. They were kind enough to give me a 1/4 tank of gas. Thanks. I look at this experience and compare it to the one my wife has when she goes to the Honda dealership with her civic. Any work that she has done they take the car, do the work, wash it, and make sure everything is where it was left. That is the kind of experience that I expect from an official vehicle dealership. This is not the experience I have had with this dealership ever. Brittany was nice and just doing her job, so I can not fault her for her work. I really think that this dealerships leadership team needs to look at themselves and realize that they are representing a valuable brand, and that providing a sub par experience like what I had does not look good on them. It is all about the details, and this dealership continues to miss them. More

Disappinted The service advisor did not seem qualified to support my truck's maintenance needs. Asked to address a broken power seat level, she basically brushed The service advisor did not seem qualified to support my truck's maintenance needs. Asked to address a broken power seat level, she basically brushed this off, didn't offer a estimate to fix and said you are best to try it yourself. Informed that I have a defective battery, but this was not tested or noticed on the prior service before the warranty for this ran out. Neither of these items have I ever had an issue with in a vehicle with a similar number of miles over the last five vehicles. Picked up the Truck with a distinctive chemical/fuel smell in the truck (no floor mat in evidence, which is the first time that has happened). Most likely it was on the boots of whoever worked on and test drove the vehicle. Service representative dismissed these concerns, and kept saying that no chemicals could have gotten into my truck. Basically I was either lying or stupid. Having worked in a garage I can say from experience that boots can transfer oils, chemicals and other substances into vehicles in for maintenance if the proper care is not taken. Picked up the car on Friday and still do not have an invoice for the work performed. More

Crapy again i keep coming back to this place.....no idea why. I submit responses to them every time but nothing changes. You think if you spend 80k on a truck l i keep coming back to this place.....no idea why. I submit responses to them every time but nothing changes. You think if you spend 80k on a truck like I do on my BMW's they would wash your truck after a full service......nope. Then they tell me with my automatic running boards that i should wash them and oil them. Why wouldn't they do that part of the service. I don't get it..... More