Northstar Ford Calgary

Recommended some very high cost maintenance that wasn't requ Dropped off my 2012 F150 for a tune up and to check a "leak" on the left hand turbo that had been noticed when I was previously in for a service and o Dropped off my 2012 F150 for a tune up and to check a "leak" on the left hand turbo that had been noticed when I was previously in for a service and oil change. I was quoted a total of $6,200 to fix "oil leaks" on the turbo and various other locations on my engine. Though friendly, the service representative didn't have any answers when I asked for more information, i.e., severity of the "leaks", prioritization to help cushion the blow of the cost, i.e., what really needed to be done? (Note that I've never had to top up oil between changes nor noticed any oil in my driveway or parking spot at work). I went and got a second opinion with a mechanic I trusted and yes, I had some minor oil leakage, but nothing that would warrant wholesale replacement of the turbo and the various other components I was quoted. They shampooed the engine, and we'll check how much oil has really leaked in another two weeks. I bought my vehicle at North Star and had a decent experience, and also serviced it there periodically with good service, but this experience was too much (literally and figuratively). I won't be back. More

Door Lock Recall Vehicle drop off was a little busier than normal, but still it only took 5 minutes to get in and out. Recall repairs were completed in the time-frame Vehicle drop off was a little busier than normal, but still it only took 5 minutes to get in and out. Recall repairs were completed in the time-frame promised. Pick up was quick and easy. More

First oil change and service I have two Ford vehicles, an Escape and a Focus, both are serviced at Northstar Ford. I have found the staff efficient, friendly and providing an exce I have two Ford vehicles, an Escape and a Focus, both are serviced at Northstar Ford. I have found the staff efficient, friendly and providing an excellent customer service experience. More

Completing items ordered on new vehicle. Some of the items ordered on a new vehicle purchase were backordered. I was contacted by the service representative who set up a time to have the ins Some of the items ordered on a new vehicle purchase were backordered. I was contacted by the service representative who set up a time to have the installation take place while I waited. Taken care off very well with efficiency. Even a test drive afterward to assess a slight rattle which turned out to be the old garage door control which I still was using, (need to program the new unit). More

Great service as usual I am a regular at Northstar ford owning 2 vehicles both fords both bought her at Northstar both with serviceplans - would not do it any other way or f I am a regular at Northstar ford owning 2 vehicles both fords both bought her at Northstar both with serviceplans - would not do it any other way or from any other dealer - they always fit me in even like this time when I phoned the night before - can drop the car off early and pick up late which suits my needs - they also give me my train ticket as I work outside their drop off area - always get great service and service rep Fiona always remembers my name, as do most of the staff in the sales room - the work is always completed with no issues. More

First service Done quick. Great service. Called when done. Only issue was the dealer tag left on mirror and paper floor mat left in vehicle. Very polite Done quick. Great service. Called when done. Only issue was the dealer tag left on mirror and paper floor mat left in vehicle. Very polite More

F150 Heater Issue No heat on one side. Diagnosed as blender door fix. Very expensive. Cassie was very helpful and got back to me promptly. The shuttle driver was very g No heat on one side. Diagnosed as blender door fix. Very expensive. Cassie was very helpful and got back to me promptly. The shuttle driver was very good as well. Friendly and accommodating. More

Quick Oil Change, good customer service Brought our truck in at short notice for oil change, no problem! In and out within the hour. Service rep friendly, to the point, no extra frills! Th Brought our truck in at short notice for oil change, no problem! In and out within the hour. Service rep friendly, to the point, no extra frills! Thank you. More

Final warranty checkup Very friendly. Got me in to get service in a timely manner. Thank you for your great service! Liane was great and do was the lady at the checkout. I d Very friendly. Got me in to get service in a timely manner. Thank you for your great service! Liane was great and do was the lady at the checkout. I didn't see anyone else that might have worked on my vehicle. More

Cost too high for value I am unhappy with the experience of this service for two main reasons. First they did not have the parts in stock. That meant that I had to come bac I am unhappy with the experience of this service for two main reasons. First they did not have the parts in stock. That meant that I had to come back. I had to wait with a non-serviceable vehicle for over a month. It also meant that I had to pay a diagnostic fee which they were not willing to credit to the repair invoice. This is the first time I have had to pay for diagnostics. The second reason is that the price to change a water pump @ over $1200 is outrageous. Additionally, the technician's diagnosis was superficial and missed one component. I brought that to the 'advisor's' attention, and no credit was offered for the poor quality diagnosis. More