Northstar Ford Calgary

Smooth and professional service Very positive experience. The work was done professionally and the price was just right. I would recommend anytime . Shuttle and closeness of public Very positive experience. The work was done professionally and the price was just right. I would recommend anytime . Shuttle and closeness of public transit makes it easier as well. More

New vehicle. Great service New vehicle.Branden and the team were very helpful and kept me informed every step of the way on the build of my new Explorer. New vehicle.Branden and the team were very helpful and kept me informed every step of the way on the build of my new Explorer. More

Fast, friendly, right They are efficient and get the job done the first time. We have never had to come back for faulty repairs and we always can get a time that works for They are efficient and get the job done the first time. We have never had to come back for faulty repairs and we always can get a time that works for us. They always give us what we need for the work done and nothing over what the car doesn't new. Catching any issues before they become issues. The dealer ship as a whole works like a well oiled machine and we're happy to keep coming back More

Oil change ,tire fix Able to book appt within a day. Service very good,staff always explain things well. Picked vehicle up in few hours. Always have my vehicle serviced t Able to book appt within a day. Service very good,staff always explain things well. Picked vehicle up in few hours. Always have my vehicle serviced there. More

Friendly and appreciated the communication afterwards. Friendly and easy process. Had me in and out quickly. Still waiting for a quote on my side window to determine if I will get it fixed there. Friendly and easy process. Had me in and out quickly. Still waiting for a quote on my side window to determine if I will get it fixed there. More

Ford Recall notice Had me in and out quickly. Northstar checked and ensured the issue that Ford Canada had contacted me about was not an issue on my vehicle. Had me in and out quickly. Northstar checked and ensured the issue that Ford Canada had contacted me about was not an issue on my vehicle. More

More repairs after simple repairs and poor customer service Took my Ford Escape in for a check engine light and tire pressure sensor light that comes on periodically. Was told we needed a tune up and we also di Took my Ford Escape in for a check engine light and tire pressure sensor light that comes on periodically. Was told we needed a tune up and we also did a detailing as we were selling the vehicle to our son. $1800 later and a few days later the instrument cluster stopped working. We were told this had to be replaced and another $736 later it was done. We did not even leave the dealership and the remote car starter did not work. It had worked that morning to start the car. Another trip back to North Star Ford and we were told the control module for the remote car started was not working and they refused to fix this unless we wanted to pay for it. Rob Meade the service director took no reponsibility for any of these obvious repairs and the fact that all this happened after the work was done. Unfortunately none of this can be proved but it seems rather strange that a simple repair has caused all the other problems. We no longer have a remote car starter and very costly repairs. I would like to add that we had just purchased a 2017 Ford Edge from this dealership. More

F150 Hester’s problem Turns out that I needed to replace the blender door. Very expensive ($1800) . Had to remove the entire dash. Found broken door, replaced both ( good i Turns out that I needed to replace the blender door. Very expensive ($1800) . Had to remove the entire dash. Found broken door, replaced both ( good idea although not requested) - and a varmint nest! Cassandra was very friendly and communicated very well. More