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Northstar Ford Calgary
Calgary, AB
2,684 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,684 reviews
May 10, 2018
Oil change, tire swap and detail I took my 2015 F-150 in for its sxheduke oil change and to have the winter tires swapped. I also booked it for a detail as they were running a special I took my 2015 F-150 in for its sxheduke oil change and to have the winter tires swapped. I also booked it for a detail as they were running a special $79.95. Booking is easy and the drop off procedure was pretty quick and service staff is curteous. I was told they would need most of they. I got a call and truck was ready earlier :). Problems started when I went to pick it up. Got there to pay and they dinged me for an extra $10 for shop supplies for the detail. No mention of this when booking or dropping off. I think this is horrible service and out right lying to the customer whe. Telling me it was only $79.95. Also when reading over the service sheet I discover that the tech noticed a oil leak on the engine. Again no mention of this by the service staff when they called me to say truck was ready, also no explanation as to if it is serious or not, how soon it should be fixed etc. I would expect this to be mentioned and for a recommendation to remedy. The good news is the detailing was excellent truck was shiny and clean probably cleaner than when I first got it. Would have no problem paying the extra $10 just tell me up front and don’t lie. No issues with the quality of the oil change and tire swap. More
by JDM270
Verified CustomerEmployees Worked With
May 10, 2018
Above and Beyond I’ve bought 3 new f150 and have had extremely awesome sales experience with Clayton , Nathan .recently been in for some service and was looked after a I’ve bought 3 new f150 and have had extremely awesome sales experience with Clayton , Nathan .recently been in for some service and was looked after above and beyond. Cheers to Rob , Casandra and the gang. I’m certainly not a # when I come in there. Down to earth , low pressure and prompt service. Thanks. Warren Billing. More
by WB
Employees Worked With
Other Employees :
Clayton Rivet, Nathan Epp, Rob Meade, Cassandra Walker
May 09, 2018
quick in & out I had a bulb burn out. made an appointment. after initial inspection they were able to replace the bulb right away while I waited under warranty. I had a bulb burn out. made an appointment. after initial inspection they were able to replace the bulb right away while I waited under warranty. More
by marty
Employees Worked With
Rob Meade
May 09, 2018
Solid. No issues and prompt service. See above, Nothing to add beyond I have been dealing at this site for twenty years--- all of the time that I've lived in Calgary. See above, Nothing to add beyond I have been dealing at this site for twenty years--- all of the time that I've lived in Calgary. More
by JACKKITT
Employees Worked With
May 09, 2018
I screwed up By mistake I was a day early for my online booked appointment and they handled my service anyways! Although service was for a minor issue I was very By mistake I was a day early for my online booked appointment and they handled my service anyways! Although service was for a minor issue I was very appreciative of not having to come back the next day! More
by NAVWORLD
Employees Worked With
May 08, 2018
Quick and easy I had a really easy time going in, getting the service I needed. After it was all said and done I was able to in, quickly get my car and leave with no I had a really easy time going in, getting the service I needed. After it was all said and done I was able to in, quickly get my car and leave with no problems. More
by BENJAMINDAHAYNES
Employees Worked With
Fiona Rea, Mitch Coppieter, Rob Meade, Cassandra Walker, Shanna English
May 08, 2018
It was a shock Service staff were cheerful and quick. My only comment was the shuttle vehicle was overtaxed and I had to wait two hours for pickup. Service was on a Service staff were cheerful and quick. My only comment was the shuttle vehicle was overtaxed and I had to wait two hours for pickup. Service was on a leaky rear shock in a 2017 Explorer which I found unusual. More
by JEFFSLUGGETT
Employees Worked With
May 07, 2018
Northstar: "We turn your vehicle into our make work project" A few years ago I brought in a vehicle to replace the steering pump and check the serpentine belt (since it sounded like it was frayed and rubbing). A few years ago I brought in a vehicle to replace the steering pump and check the serpentine belt (since it sounded like it was frayed and rubbing). Charged me $75 to "diagnose" and told me it was fine. Once I received the vehicle I check the belt while running and there was a foot long fray in the belt that would be obvious to a first day shop tech. I took it back to Northstar where they replaced it. As my wife was driving home the belt fell off on Crowchild and we could not steer the vehicle and we were almost in a collision. This year I returned to Northstar (maybe they have changed for the better or maybe I am a sucker for punishment), to replace the steering pump (again). Was told that they tested the pump and it was good, but they thought it was a bunch of front end components. After $3500 later was told that the pump was not tested in the beginning and now they believe it was the pump. There is many other issues I have with this dealership, but I don't want bore you with the details. Long and short of it is, I would rather swish my mouth out with used motor oil than return to this money trap. More
by CURTIS J
Employees Worked With
May 07, 2018
Seemed computer system? As navigation was all messed up! Have always dealt with Fiona and she always tells other staff, she will look after me!! She is patient with my description of what the issue might be, Have always dealt with Fiona and she always tells other staff, she will look after me!! She is patient with my description of what the issue might be, luckily she was there on Friday as she goes to the computer right away, and sees that I have an extended warranty, hate to think how much the cost would be as my navigation seemed stuck, would not work when I tried to use,phone calls etc. were not coming through, maybe computer, one thing I would like to see on record or service sheet is what the “Cost” would have been and really what they did to correct, would be a good thing to see how the cost of the extended warranty has been a “a good thing”! Fiona is the best, very very efficient!without a lot of “flash”! More
by Karen Zinter
Employees Worked With
Fiona Rea
May 07, 2018
Terrible service Called ahead to book a service and was very detailed in what needed to get done. Showed up on the day of and it was as if this was their first time he Called ahead to book a service and was very detailed in what needed to get done. Showed up on the day of and it was as if this was their first time hearing anything. No parts had been ordered for the recall. They ordered the wrong windshield and expected me to come back multiple days to get this work done because of their mistake. This is our third attempt at a ford dealership and are completely done with the terrible service we’ve received and will sell our ford so we don’t have to deal with this again. Jen in service tried to be helpful and was kind but her hands were tied. More
by SERENAWHITE
Employees Worked With
Jen in service
