Northstar Ford Calgary

Service Always feel welcome and no question feels stupid. They go above and beyond whenever we stop in . Always helpful and take the time to explain Always feel welcome and no question feels stupid. They go above and beyond whenever we stop in . Always helpful and take the time to explain More

Great customer service! Brought my Escape in for an oil change and had the pleasure of dealing with Brittany. She was very friendly and is great with customers! Would highly Brought my Escape in for an oil change and had the pleasure of dealing with Brittany. She was very friendly and is great with customers! Would highly recommend Northstar Ford Calgary for any services, as they always do quality work. More

Big work, reasonable cost The timing chain of my 4 year old F-150 stretched and was causing all sorts of issues and internal damage to cogs. As this was just outside of the wa The timing chain of my 4 year old F-150 stretched and was causing all sorts of issues and internal damage to cogs. As this was just outside of the warranty period, it was my responsibility to cover all costs. This was quoted to be a 3-day job with a number of new parts to be purchased. Mitch at Northstar was friendly, clear and accurate in his communication and provided great updates and follow up throughout the process. The net result was the work was completed in 2.5 days and the final bill came in about 20% below the quoted price (which was more than appreciated). Northstar's service dept. met all of my expectations for this work and I would recommend to others. More

Damian went above and beyond!!! I had a reoccurring reservoir leak on my 2008 F350 in which i felt the service should have been covered as it was faulty and i had already paid for it I had a reoccurring reservoir leak on my 2008 F350 in which i felt the service should have been covered as it was faulty and i had already paid for it to be fixed twice. After much debate with others team members regarding this, Damian took control of the situation and booked me in. The leak has been fixed and Ford absorbed the complete cost. So far so good with the leak... Really Apprentice it, thanks Damian! John More

Attentive Service Rep Mitch was very attentive and ensured I was well informed of the cost of service before authorizing the work. My issue is more with Ford and its war Mitch was very attentive and ensured I was well informed of the cost of service before authorizing the work. My issue is more with Ford and its warranty provisions. As part of my service, it was determined the gear shift needed to be replaced which was a $400 surprise plus $75 charge to determine what the problem was. Given the vehicle is only 3 yrs old with just over 60,000 Km, it seems to me Ford should cover such a cost. I didn't push the issue with Mitch assuming he has no control over what Ford / dealership covers and does not. More

Outstanding service Mitch was very friendly and knowledgeable. I am happy with his service and he was honest about what my car needed. He found at my car did not need wh Mitch was very friendly and knowledgeable. I am happy with his service and he was honest about what my car needed. He found at my car did not need what i asked them to perform and saved me money. More

FMPP Work Northstar Ford is always Proffessional, Friendly and Efficient. They get vehicles checked in at drop off in quick and organized way, customers always Northstar Ford is always Proffessional, Friendly and Efficient. They get vehicles checked in at drop off in quick and organized way, customers always get greeted with a friendly smile and hello. More

Great Service Department Fiona is a great service rep. From drop off to pick up she follows the progress of the work being done on my vehicle. She is always very upbeat and Fiona is a great service rep. From drop off to pick up she follows the progress of the work being done on my vehicle. She is always very upbeat and pleasant to work with. Thanks Fiona! More

First rate customer service When I expressed a concern to my service advisor, Fiona, she immediately had Rob call me and we set up a time for him to go for a test drive with me s When I expressed a concern to my service advisor, Fiona, she immediately had Rob call me and we set up a time for him to go for a test drive with me so he could hear what I was hearing. They brought the vehicle into the shop the next day and explored every possible cause so they were able to assure me everything was fine. I appreciate their patience and their willingness to go above and beyond. More

Great Service Booked appt. a few weeks ago to have winter tires removed & summers installed. Got a call the day before the appt to confirm that I was coming. Dropp Booked appt. a few weeks ago to have winter tires removed & summers installed. Got a call the day before the appt to confirm that I was coming. Dropped off car & waited in the waiting room. Car was ready in an hour. Price was lower than I had paid at other dealers with my last car. More