Northstar Ford Calgary

Warranty service visit I had to bring my brand new Lariat in for some servicing regarding the 3M peeling off in 3 different spots after only 2 months of use. Upon arrivin I had to bring my brand new Lariat in for some servicing regarding the 3M peeling off in 3 different spots after only 2 months of use. Upon arriving I was greeted by a service advisor who ran through the standard light check etc with me. He was very pleasant and friendly. While waiting to book in my truck with a separate advisor, a young girl from the parts department walked by and offered water and coffee and asked to let her know if there was anything she could do for me while I waited my turn. Within a few minutes, Scott Lepsenyi came over and we completed all the paperwork required. He was fast, efficient and very friendly. I was advised that there would be no problem to get the 3M fixed and was asked if there was anything else I wanted to address. I had received a couple small rock chips in my door and mentioned this to Scott. He right away told me what the best option was and brought me over to the parts department to let them know exactly what to order for me. I was sent on my way with the courtesy driver- who was absolutely wonderful to deal with. I didn't catch his name, but he made the ride in both directions very stress free and was great to chat with. Expecting my truck to be at Northstar all day, I was surprised when 2.5hrs later Scott called me to say it was already done. He said all work had been completed and I could pick her up when I was ready. The service department at Northstar in the short time I have been a customer there- has surpassed every expectation I have in this industry. I have had countless great help,advice and honesty from several of the folks in service and Scott was no exception to that experience this time around again. Nobody ever really enjoys servicing there vehicle regardless of the reason- but the folks at Northstar make it easy,efficient and hassle free every time and they do it with a smile on there face and a genuine goal of making your time with them stress free. On a side note - during this last visit, I popped into the parts department because one of the pieces I had to install my rock deflector with snapped in half. I spoke with warren (who I had dealt with in the first place 2 months earliear). He was just as great this time around as well. Professional and pleasant to deal with and he was able to warranty the broken part and have me on my way within minutes of hearing my issue. I would like to thank all the guys and gals at Northstar for there continued dedication to customer service- specifically Scott and Warren on this visit. More

Very helpful Your service rep was extremely respectful of my situation and was very accommodating and helpful. I have had numerous issues with my after market head Your service rep was extremely respectful of my situation and was very accommodating and helpful. I have had numerous issues with my after market headlights purchased through Ford in Ft. Mac and installed by Ford in Ft. Mac - your service department attempted to fix the issue and rather than charge me your rep contacted Ford in Ft. Mac and back charged them. More

Efficient From the moment you enter the service center to when you pick up your Fob you are guided and told who, what, where, and when in a friendly efficient From the moment you enter the service center to when you pick up your Fob you are guided and told who, what, where, and when in a friendly efficient manner. The staff go out of their way to help with every need, and are extremely approachable. More

Above and beyond Once again I've left the Northstar service center feeling satisfied with my experience. From the quality of workmanship, meeting the timelines and the Once again I've left the Northstar service center feeling satisfied with my experience. From the quality of workmanship, meeting the timelines and the great customer service from Mitch I was extremely pleased with the level of professionalism at Northstar. Keep up the good work! More

Get a new building already Finally got thru the service line (used to getting voicemail, and don't even get me started on the ongoing challenge of trying to get my boyfriend's b Finally got thru the service line (used to getting voicemail, and don't even get me started on the ongoing challenge of trying to get my boyfriend's brand new F350 king ranch in for service, which he purchased at North Star! I don't think he's had it there more than once for service because he can't even speak to a human to book an appointment!) to book an oil change and was asked if I wanted to wait for my truck while they were servicing it or drop it off in the morning and pick up at 5pm. I opted to book a "wait for it" appointment because this hasn't been an option at past appointments. I showed up for the appointment and they told me it wasn't recorded as a "wait" but they would try to get it in. 2 hours of waiting in the extremely busy sales centre/service waiting area that made me feel claustrophobic, it was finally done. After carefully maneuvering around the jam packed parking lot, I was happy to be out of there. The service advisors are great once you get there but wow, North Star Calgary is in such desperate need of a new building, more space, better organization...I'm tempted to host a fundraiser for them. Come on NS, don't make me drive to Cam Clark again. More

Great service Truck was in for it's second scheduled service visit, in on time and out at the promised time. No fuss just good service period. Truck was in for it's second scheduled service visit, in on time and out at the promised time. No fuss just good service period. More

Oil Change and CD player fix I felt silly complaining about my CD player but Mitch let me know that it should absolutely be looked at, and he let me know that they were able to fi I felt silly complaining about my CD player but Mitch let me know that it should absolutely be looked at, and he let me know that they were able to fix it. It is nice that any concern is treated seriously and professionally :) More

Excellent service and advice I cannot say enough on how professional and knowledgeable the staff at Northstar are, especially my 'go to' service person Mitch. I feel that customer I cannot say enough on how professional and knowledgeable the staff at Northstar are, especially my 'go to' service person Mitch. I feel that customer service is paramount with all of the staff from the feedback I have received when having service done. In closing, I have dealt with Mitch on every service visits so far and he always exceeds my expectations. More

Car Service I have the extended service plan so no costs were charged for the routine service. My car was ready to pick up at he time promised. I have the extended service plan so no costs were charged for the routine service. My car was ready to pick up at he time promised. More