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Northstar Ford Calgary
Calgary, AB
2,681 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,681 reviews
June 13, 2016
Excellent and dependable. Felt very welcomed. Personnel were friendly, courteous and knowledgeable. Aspects of service were explained. Assisted with service location. Offered a Felt very welcomed. Personnel were friendly, courteous and knowledgeable. Aspects of service were explained. Assisted with service location. Offered a coffee device while waiting. Promptly served upon arrival. More
by MMJSON
Verified CustomerEmployees Worked With
Lynn Edwards, Mike Molyneux, Tia Dishan
June 13, 2016
Fiona Rea Fiona is amazing!! Fiona makes sure everything is pointed out and made clear to her customers and that all issues and concerns are addressed! T.Beaur Fiona is amazing!! Fiona makes sure everything is pointed out and made clear to her customers and that all issues and concerns are addressed! T.Beauregard More
by trixie01
Employees Worked With
Fiona Rea
June 10, 2016
we had our 37 000 km check up and all went as expected. All went as expected for the check up. We had also an alignment. We discovered a leak that was also repaired. The service was excellent as Fiona expla All went as expected for the check up. We had also an alignment. We discovered a leak that was also repaired. The service was excellent as Fiona explained very well what had to be done. The shuttle bus was also very appreciated. More
by LOUISESABOURIN
Employees Worked With
Fiona Rea
June 10, 2016
Customer Service and extra charges It seems that every time we come to Ford for servicing we are charged with something even though we have the extended warranty plan. We also have had It seems that every time we come to Ford for servicing we are charged with something even though we have the extended warranty plan. We also have had some substantial issues with the vehicle which shouldnt be happening since it has low kilometers and we owned it from new. 1. Entertainment system - The entertainment system module had to be replaced. Ford had the vehicle for a couple days but did not offer a loan vehicle. 2. Moonroof sluggish - This problem was apparent from new but was getting to the point of not closing. Ford said that it just needed to be cleaned and lubricated. Moonroof is still sluggish and Ford charged for the cleaning and lubricating. Still problem is not fixed. 3. Radio signal cuts out - Radio was really good when new. Could pick up signals a 100 kilometers from calgary and edmonton. Radio suddenly could not search and was static for some radio stations. Expressed this issue and still not fixed. My aftermarket radio in our other car can pick up radio stations better than our Ford. 4. Replaced Transaxle seal and powersteering hose - These items were leaking and fixed however, we were charged a deductible to use the extended warranty. First of all, how can these items be leaking for a vehicle that is less than 80k. Second, we spent a lot of money to have the extended warranty only to be charged again. From these experiences, this is the last time I will go to this dealership. Furthermore this is last time I will purchase a Ford. More
by FEDER768
Employees Worked With
Irrelevant
June 10, 2016
Brake repairs New rotors, pads and fluid flush. All Ford parts so should be like new. Found electrical fault on odometer and repaired it. also changed leaking pinio New rotors, pads and fluid flush. All Ford parts so should be like new. Found electrical fault on odometer and repaired it. also changed leaking pinion seal. More
by KENCHILTZ
Employees Worked With
June 10, 2016
Quality workmanship from nice people My wife took in and picked up the vehicle. I only spoke on the phone with the service people regarding the situation and recommended course of action. My wife took in and picked up the vehicle. I only spoke on the phone with the service people regarding the situation and recommended course of action. As always, polite courteous and helpful. More
by BRIAN37
Employees Worked With
June 10, 2016
Excellent service as always! As usual, great service. Several phone calls throughout the day with updates, quick and easy ride home. All issues fixed and ready to go when I arri As usual, great service. Several phone calls throughout the day with updates, quick and easy ride home. All issues fixed and ready to go when I arrived. More
by ROB14
Employees Worked With
Fiona Rea
June 10, 2016
see below I'm from Fort McMurray, brought my vehicle in for service and signal light bulb on passenger side. Asked the rep to quote and call me with a price on I'm from Fort McMurray, brought my vehicle in for service and signal light bulb on passenger side. Asked the rep to quote and call me with a price on a spare key and fob because mine burnt in my home in the Mac, also asked if the mech could loosen the nut on my hitch so I could through it in the back of my truck. I didn't receive a call from serv.rep. picked my truck up, no quote for fob/key and tried to charge me 48.00 for loosening the nut on my hitch. Was not impressed at all. Cashier removed the 48.00 but I was not happy, who charges 48.00 to loosen a nut?? More
by karborah
Employees Worked With
June 09, 2016
Repair air conditioning I asked Northstar to check my air conditioning on my vehicle as it was still under warranty. They repaired the unit and checked everything perfectly. I asked Northstar to check my air conditioning on my vehicle as it was still under warranty. They repaired the unit and checked everything perfectly. The air now works like new, even though the vehicle is a 2010. The shuttle dropped me off and picked me up and my vehicle was ready by 3 pm. More
by BUTLER5
Employees Worked With
June 09, 2016
Polite, but not at all customer-service oriented. After many years of owning Fords (trucks and cars) we have decided our next vehicle will not be a Ford. Our Ford Truck 150 and our 2012 Ford Explore After many years of owning Fords (trucks and cars) we have decided our next vehicle will not be a Ford. Our Ford Truck 150 and our 2012 Ford Explorer have had technical issues and when we go online we have read where our issue are a problem with that year's model. One issue has happened twice now and is obviously a defect in construction. Even so, the problems are not dealt with at our service centre. We understand there can be technical problems, but one hopes that the company will back up their product. None of ours has been dealt with satisfactorily. We have to scratch out any bit of help to then just be told how sorry they are, but they can't do anything. Also, our Platinum Shield Protection plan purchased at the time we bought the vehicle was not accurately documented in the computer system that tracks when the next inspection is due. I had to prove with my paperwork that it was done in the past at the right interval. When we asked to speak with a manager, we were not allowed to do so, but told to contact the Ford company personally. We have been very frustrated with this service centre over serveral visits and will now go to another in the future. More
by PARKERFAMILY3
Employees Worked With
