Northstar Ford Calgary

Genuinely a very good experience! Brian & Kyle in new car sales were very patient throughout the process of buying my Escape. Sam in finance was tremendously helpful as well. Overall, Brian & Kyle in new car sales were very patient throughout the process of buying my Escape. Sam in finance was tremendously helpful as well. Overall, a great experience at Northstar Ford. More

Regular service maintenance I had it in for regular service maintenance, six month check-up. 11 hours later my car was ready. In at 6am at my schedule appointment time I had se I had it in for regular service maintenance, six month check-up. 11 hours later my car was ready. In at 6am at my schedule appointment time I had set. 5 times before I had brought it in at the same time. I always got a call between 11:30am and Noon. I called the service department at 1:40pm to see how my car was doing, was told it was just going into the service bay (1:45pm). Was told people were dropping there vehicle off for tires changed or oil change, and would wait for it. So they without an appointment were put ahead of people who had booked an appointment time, like me. I feel that was very wrong and those people should have had to wait till our vehicle was done, not be put ahead of us that had booked ahead of time. Very, Very disappointed this time and hope it NEVER happens again. I always have giving top marks for the way I was looked after, BUT not this time. Sorry but what was done, was not right. Thanks More

Consistently excellent service. As always, Fiona and the team at NorthStar Ford deliver a great customer experience from the moment I drive in the door to the final checkout - a grea As always, Fiona and the team at NorthStar Ford deliver a great customer experience from the moment I drive in the door to the final checkout - a great team! More

Great It was a good experience. Everything was processed very well. So far every time I brought my vehicles in to get serviced, I have not been disappointed It was a good experience. Everything was processed very well. So far every time I brought my vehicles in to get serviced, I have not been disappointed. More

Excellent Customer Service Reps I feel that the customer service reps here are excellent. But since I am now awaiting my 3rd motor in a 2013 vehicle that has met all of it's servic I feel that the customer service reps here are excellent. But since I am now awaiting my 3rd motor in a 2013 vehicle that has met all of it's service appointments I have questions. Yes to this point the service manager, and customer reps have worked to get it covered by Ford and have treated me very well there is the inconvenience that goes with major repairs. Yes I have had a service loaner both times, this time a car on my wish list, but still. wondering if Quality is still Job #1 at Ford. More

Great personal service I bought my truck here, I've had it repaired here and as long as Northstar maintains their friendly efficient service going, I'll keep coming back. T I bought my truck here, I've had it repaired here and as long as Northstar maintains their friendly efficient service going, I'll keep coming back. This time was for a service and a couple of recalls. I wanted too drop off my truck the night before, as it suited me. My Service Advisor Jennifer, could not have been more friendly or helpful. My truck was ready for collection the following day as promised. I have one very minor criticism...... My truck was filthy and I asked for it to be washed - which it was. For twenty bucks, couldn't a basic 'wash and shammy' be included as part of any service? That would show amazing customer service for very little cost? Just a thought and hardly a criticism. More

Oil change On time on budget Beside McDonald’s Could have let me know when booking just needed to drive up to door not have to come in by foot first On time on budget Beside McDonald’s Could have let me know when booking just needed to drive up to door not have to come in by foot first More

Friendly and kind staff? The staff was very friendly and helped me with the questions I had about my car. I was informed about things I wasn’t sure about because Jennifer was The staff was very friendly and helped me with the questions I had about my car. I was informed about things I wasn’t sure about because Jennifer was extremely knowledgeable, and they were timely when changing over my tires and doing my oil change. I will definitely be going back! More

Fast service As always Northstar Ford are very efficient and effective, I came in for a recall and a small issue with no heating by my feet, the recall issue was f As always Northstar Ford are very efficient and effective, I came in for a recall and a small issue with no heating by my feet, the recall issue was fixed, and they looked at the heating and I was informed that it worked, so maybe its a Ford F150 issue, because my feet are still not getting any heat unless I crank the heater to full and only distribute the air flow to my feet, then I get some heat otherwise it like an icebox More

Amazing Service The team here is fast and efficient. Cassandra gave outstanding service . My car was detailed to prefection. When I called they answered right away. I The team here is fast and efficient. Cassandra gave outstanding service . My car was detailed to prefection. When I called they answered right away. I was amazed with how busy thsi place was and they all still managed to be fast. Thanks More