Northstar Ford Calgary

$1200 Brake Job I took my Ford Edge in for service to Northstar Ford for an engine service and to get a couple of things looked at. There was a problem with the Gear I took my Ford Edge in for service to Northstar Ford for an engine service and to get a couple of things looked at. There was a problem with the Gear Shift Lever and the brakes. They checked things out and I was told that a brake caliper had seized and needed to be replaced. No problem, right? I had bought the Extended Warranty to cover things like this and thought it would be no problem. Was I ever wrong. First, the Caliper itself was covered, but not fully. The "Warranty" covered $100 of the $200 part (after deductible) and $50 worth of labour. That was it. The rotor and brake pads ruined by the defective part were MY responsibility. To the tune of $650. For ONE brake. Not a full set, ONE. They also did my front brakes under the maintenance package, but charged me $200 labour and shop supplies for something that was supposed to be covered by a prepaid package that I had bought with my car. This was also after they had handed me an estimate for $850 to do the brake, front pads and Gear Shift Lever. But it was just "an estimate" so I was on the hook for the entire bill. After fighting with them and Cam Clark Ford over the "Warranty" I went the next day to pick my vehicle up. I walked right by Scott, the service rep that I was dealing with, he barely looked at me. Didn't explain any of the bill, nothing. The service desk couldn't find the paperwork so Scott came in, found the paperwork and scurried away after making a stupid joke about how it was filed under my first name, not my last name. Still no explanation of the charges or why any of my bill was so high. I won't be back there again after this last time, I will go somewhere else. After a three-year relationship and service history, Northstar Ford won't be getting any more of my business. All their service reps care about is passing the buck. Nothing is their fault and they only "administer the contracts". They don't seem to care about customer service or their customers, just making the dealership all the money they can. With as high a turnover rate that I have seen there, is it any wonder that no one can build a relationship or get anywhere with this dealership? This experience has made me rethink ever buying Ford again. I know that all of the big dealers will be the same, but it is my money and Ford won't be getting any more of it. I will take my business elsewhere and recommend that my friends do so as well. More

Excellent service Check in was easy and fast. Got an email with the completed work order which is a new touch which is excellent. Also got a call from Brittany letting Check in was easy and fast. Got an email with the completed work order which is a new touch which is excellent. Also got a call from Brittany letting me know the car was ready, along with a detailed description of everything that was found. It was very painless. More

Great Service Appointment Had some routine maintenance and was able to book in at Northstar. Fiona was great to deal with and was able to get my truck serviced and back to me Had some routine maintenance and was able to book in at Northstar. Fiona was great to deal with and was able to get my truck serviced and back to me by the end of the day. All the folks are fantastic and the service is top notch More

General Maintenance and Warranty Service I have used Northstar Ford to service my vehicle since 2013 and have always receive fast and friendly service. Fiona is extremely prompt and friendly I have used Northstar Ford to service my vehicle since 2013 and have always receive fast and friendly service. Fiona is extremely prompt and friendly. More

Very pleasant! Great friendly expedient service! have always been extremely satisfied with Northstar Ford sales and service and will continue to deal with them in th Great friendly expedient service! have always been extremely satisfied with Northstar Ford sales and service and will continue to deal with them in the future. More

End of warranty Good deal on service at the end of warranty with a repair completed under warranty that they easily could have glossed over. I dropped my truck off th Good deal on service at the end of warranty with a repair completed under warranty that they easily could have glossed over. I dropped my truck off the night before with the expectation I would be without a vehicle for the whole day and had a call by 9 a.m. that the work was completed. Easy folks to deal with and never had an argument. More

Excellent service My vehicle was finished very quickly and the personnel were very friendly and helpful. I was very impressed with how quick my vehicle was returned to My vehicle was finished very quickly and the personnel were very friendly and helpful. I was very impressed with how quick my vehicle was returned to me More

Very great service I dropped in to the service center without an appointment for a very serious problem with the steering. The car was immediately booked for that day to I dropped in to the service center without an appointment for a very serious problem with the steering. The car was immediately booked for that day to have the work done. Fiona Rae, the service advisor , was exceptional in taking care of the car. More

Great Service I went to the Service Center at this dealership for my 40,000 KM service on my Ford Escape. The check-in process was very quick and informative, I wa I went to the Service Center at this dealership for my 40,000 KM service on my Ford Escape. The check-in process was very quick and informative, I was quickly shuttled to the city transit, and my car was ready ahead of schedule. Everything was done as promised, I was very satisfied. More

Great follow through Brought the 2015 Edge in for a scheduled FMPP Oil change - everything went quick however there was a faulty seal on the new filter; Fiona was notified Brought the 2015 Edge in for a scheduled FMPP Oil change - everything went quick however there was a faulty seal on the new filter; Fiona was notified and she got me back in ASAP to get it fixed and replaced however there was a damaged oil filter shield which needed to be ordered and shipped from Edmonton; Fiona was awesome and great follow up and getting things corrected and dealt with ASAP was in and out in 30 minutes and back on the road to work. Fantastic job. More