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Northstar Ford Calgary
Calgary, AB
2,684 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,684 reviews
November 05, 2018
Never easy Great service. But.... no matter how you book it and ask for (and agreed upon by Ford) a specific time booked 5 weeks in advance they always tell you Great service. But.... no matter how you book it and ask for (and agreed upon by Ford) a specific time booked 5 weeks in advance they always tell you, you need to wait upto half the day and should specify using whatever terms they have to be able to receive service at a pre-arranged time. Also tire storage at $200 annually is double what some competitors offer, better shop around. Tire change fees also fluctuate. Shop fees are also added to prices, although posted and in the fine print, it can add up. More
by LOMBA03
Verified CustomerEmployees Worked With
November 04, 2018
Excellent service Fiona is great to deal with, always friendly and courteous. Work performed always on time with no issues or concerns. Always professional and easy to Fiona is great to deal with, always friendly and courteous. Work performed always on time with no issues or concerns. Always professional and easy to deal with. More
by JDEBERN
Employees Worked With
Fiona Rea
November 02, 2018
Clueless Service Department There was nothing special about my service appointment; address a factory recall, oil change and install winter tires. When I dropped the vehicle off There was nothing special about my service appointment; address a factory recall, oil change and install winter tires. When I dropped the vehicle off the day before the service was scheduled I was told the car would be ready at 5pm the next day. I told the advisor I had a 5pm commitment and needed to pick the car up no later than 4pm. I was told this was no problem. The next day I received an update call at 3pm to tell me the car would be ready at 5pm. I explained again I needed the car no later than 4pm. The advisor said she would get back to me and called me back 10 minutes later to say that was no problem. When I showed up a 4pm to pick up my car, I saw it being driven around to the service bays. Inside I was told it wasn't ready, they still needed to do the oil change and it would be 20 minutes before my car was ready. Twenty minutes later they had to go searching for the paperwork and my keys so I could pay and leave. I didn't get out of there until 4:35 and was late for my commitment. Doing the work on the vehicle is a given. The service is in meeting my delivery time, which they failed horribly. The only name I got was Fiona's as she was the one who phoned me. No one else bothered to give me their name. Probably because I was clearly not happy. Another customer there told me my 35 minute delay was nothing. He had been promised his car at 2:30pm and he was still waiting after 4pm. More
by WZIMMER
Employees Worked With
Fiona Rea
November 02, 2018
Staff very helpful and friendly Service is prompt and efficient. You are taken care of as soon as you drive in. The shuttle service is excellent. The drivers are friendly and accomm Service is prompt and efficient. You are taken care of as soon as you drive in. The shuttle service is excellent. The drivers are friendly and accommodating. More
by Satisfied customer
Employees Worked With
Jennifer Chouinard
November 02, 2018
Cassandra always goes completely out of her way to help My buck stops at Cassandra. I won't go to see anyone else. After a very frustrating experience with the sales side of Ford, Cassandra has demonstrat My buck stops at Cassandra. I won't go to see anyone else. After a very frustrating experience with the sales side of Ford, Cassandra has demonstrated time and time again that she actually wants to help me solve my problems and keep my van in good shape. More
by KOMPOSTKARA
Employees Worked With
Cassandra Walker
November 01, 2018
Best Customer Service experience I went in for a service on my 2016 f150 and decided to talk to someone about my lease as it was ending in a few months, I was set up with Heather (who I went in for a service on my 2016 f150 and decided to talk to someone about my lease as it was ending in a few months, I was set up with Heather (who wasn’t actually supposed to be there until later but she didn’t check the schedule) she was super nice and helpful, looked at my current lease and while waiting had my truck appraised and found that I would save by ending the lease now and getting a new 2018 F150, we took one for a test drive as well as an explorer (that I was considering) once we decided to go forward with the purchase she lined everything up, She was really helpful and provided lots of information to help me make the decision but I didn’t feel pressured like I have by previous sales rep. Thanks Heather for making this purchase great! For The finance part of the purchase I was passed over to Sam D. He was Great! He Went above and beyond. Probably the best service I’ve had from a dealership! More
by COURTNEYMJOSHUA
Employees Worked With
Heather Doetzel , Sam Darwiche
November 01, 2018
Regular Service, Excellent Experience at Northstar Ford Pulled up to the door, it promptly went up and I was welcomed with a warm smile and wave from adviser Liane. That alone made my day because before th Pulled up to the door, it promptly went up and I was welcomed with a warm smile and wave from adviser Liane. That alone made my day because before that it wasn't the greatest. This was just a regular service in that I had no problems but everything was done as needed in good time and my adviser was knowledgeable and very helpful. So thanks everyone for everything. .....Gail More
by GAIL
Employees Worked With
November 01, 2018
Experience was good this time The technician communicated what I wanted to the shop mechanic. I believe the proper research was then done by Northstar to find out what the Ford sol The technician communicated what I wanted to the shop mechanic. I believe the proper research was then done by Northstar to find out what the Ford solutions were to repair the defective oil pan. The repair summary seemed to indicate this. However as this was the 3rd time, I question what was researched in the past. I did my own research to determine there was an identified by Ford oil pan issue. My garage floor and driveway have many oil stains. More
by R.L.SPEERS
Employees Worked With
Cassandra Walker
November 01, 2018
No explanation of service - and truck not ready when promise Truck was promised to be ready at 4. Then said they needed an extra 15min. By 4:30 it was finally ready but no one really understood what the tech h Truck was promised to be ready at 4. Then said they needed an extra 15min. By 4:30 it was finally ready but no one really understood what the tech had done or could explain to me. I was left in the service bay waiting till two techs arrived and asked where my truck was. I had no idea as no one had told me. The techs came to the truck and could not figure out what had been done or how to explain. Not a great service experience for first time. More
by MJRJMAZURYK
Employees Worked With
November 01, 2018
Solenoid c/o, brake fix, winter tires Service reception is great as usual. The engine feels great since the solenoid c/o. Winter tires were done on short notice which I was very happy abou Service reception is great as usual. The engine feels great since the solenoid c/o. Winter tires were done on short notice which I was very happy about. Unfortunately this was the second time I had the squeak in my brakes looked at. It is better but still a fairly loud squeak:( More
by BACART
Employees Worked With
Fiona Rea
