Northstar Ford Calgary

Goodservice,costs and work done were as explained beforehand Good service, costs and work done were as explained beforehand. Invoice is a bit hard to follow. Every time I take the c-train from downtown to Good service, costs and work done were as explained beforehand. Invoice is a bit hard to follow. Every time I take the c-train from downtown to pick up my vehicle, it has been freezing cold. Maybe Northstar could offer a shuttle service from the doors of the train station to your building. It's a short walk but can be freezing and is always windy. More

Oil Change and Winter Tire Installation - Nice Work I dropped my truck off for winter tire installation and an oil change. Everything was done quite fast. The only thing I can criticise is that my sum I dropped my truck off for winter tire installation and an oil change. Everything was done quite fast. The only thing I can criticise is that my summer tires have hub caps, and they usually put them back on the tires after taking them off to put the winter tires on. This time they did not do this; the hub caps were left in a stack in my truck. More

Great Service, Friendly Staff. Everything went like clock work from booking the appointment online, to dropping the vehicle off, detailing what I wanted serviced, shuttle to and fro Everything went like clock work from booking the appointment online, to dropping the vehicle off, detailing what I wanted serviced, shuttle to and from work, speedy payment when I picked my vehicle up. All the staff are friendly and up beat. It's almost like they're happy at work. More

Don't like being treated like I am totally incompetent I brought my vehicle in for a few things but one was that the washer fluid level light won't go off. They phoned and told me washer fluid level was lo I brought my vehicle in for a few things but one was that the washer fluid level light won't go off. They phoned and told me washer fluid level was low. I said no as this has been going on for 6 months +. They argued with me that this was the issue. Low and behold when I picked up my vehicle and left the washer fluid light came back on with a full tank of washer fluid... Now I have to bring it back in which is convenient for no one when I am working full time, need my vehicle for work and have three little children. More

Pricey but good service The service staff at this location are responsive and friendly. When you drop off your car you want to be able to get a hold of them so far my experie The service staff at this location are responsive and friendly. When you drop off your car you want to be able to get a hold of them so far my experience has been very positive. Staff turnover appears high. Parts and labor is very expensive. More

oil change We bought our Escape new in 2011 and have always brought it back to this dealer for service. There have never been any problems with service from day We bought our Escape new in 2011 and have always brought it back to this dealer for service. There have never been any problems with service from day one. I'll be back in a couple years for a new truck and am confident in the work and service that I'll get. More

Cannot be trusted Bought a 2010 Ford Edge in June and the car has spent more time on the ramp in their shop than in my possession. So far has had to have work on the b Bought a 2010 Ford Edge in June and the car has spent more time on the ramp in their shop than in my possession. So far has had to have work on the brakes, that they reluctantly agreed to do after telling me something they agreed at sale would not be paid for by the sales unit and then spent 17 days on the ramp having work done on the fuel tank as they messed a recall up and now, have just ripped me off to the tune of $800 to have a power steering hose replaced whilst asking me to pre-pay for the part and then that all I would have to pay for today was the labor, but neglected to tell me there was another part involved with the service which jacked the price today up to $450 ($800 in total). The most dishonest, shady dealership I have ever dealt with. Do not take your car here! More

Best service yet! Had casandra and lianne both set up and prep my appointment.Exceptional service from both ladies...dropped off car got a nice HOT coffee,and shuttle b Had casandra and lianne both set up and prep my appointment.Exceptional service from both ladies...dropped off car got a nice HOT coffee,and shuttle back home...Pick up was 100% as well,everything ready ontime and out the door by 5pm...Class act by everyone on staff...I also had new tires put on and the brakes serviced.The service person who ordered the tires was quite helpful as well,didn't get a name but i;m sure its on the invoice...Even the gal in the waiting area was very nice...made sure i was comfortable. regards Blair Forrester More

Oil leak I have no problem returning to Northstar ford for service, very happy with the service that I received. I received timing update on the progress and t I have no problem returning to Northstar ford for service, very happy with the service that I received. I received timing update on the progress and the service tech found other problems that I didn't know about on the truck and had them repaired under warrant . More

Friendly staff, but has taken 3 visits to address all issues Staff were friendly and prompt at informing me about the work on my car. However, this was my second visit in 2 weeks - the first was for my 96,000 km Staff were friendly and prompt at informing me about the work on my car. However, this was my second visit in 2 weeks - the first was for my 96,000 km check up/maintenance and to investigate a squeaking sound under the car. The sound was not taken care of and I had to come for a second visit - sound was diagnosed in the back end and I picked up the parts to do the work myself. I noticed on the mechanics notes on my bill that he had heard a "crunching sound" in the front, but it was not diagnosed. This sound remains and I will be going in for a third visit to have a drive around with a mechanic this week. More