Northstar Ford Calgary

Great Customer service Our advisor Liane and team at Northstar provided excellent care and service recently when we had to bring our Escape in for last minute emergency rep Our advisor Liane and team at Northstar provided excellent care and service recently when we had to bring our Escape in for last minute emergency repairs. Service was completed within 24 hours and they had her back on the road almost good as new with a 2 year warranty on parts and service to boot. There were a couple of other items of concern but they deemed them not necessary for immediate repair which was a relief considering the costs already incurred. So, upside? Excellent care and service. Downside? Cost of labor. More

FMPP Regular Service Appointment Fast, easy drop off with Fiona in the morning. Truck was done before they said it would be. Simple, easy, and best of all: Free! (I love FMPP). Fast, easy drop off with Fiona in the morning. Truck was done before they said it would be. Simple, easy, and best of all: Free! (I love FMPP). More

Great service quality advice Northstrar ford will never disappoint. They are skilled on time and courteous. Their service department is accommodating and convenient for me. Having Northstrar ford will never disappoint. They are skilled on time and courteous. Their service department is accommodating and convenient for me. Having the shuttle for pick up and drop off reAlly helps as well. More

December 2016 & January 2017 Service Appointments Dear Northstar, I was very pleased with my two recent service appointments (December 2016 & January 2017). In December, I had my 2006 Ford 500 i Dear Northstar, I was very pleased with my two recent service appointments (December 2016 & January 2017). In December, I had my 2006 Ford 500 in for winter tire installation/alignment and an oil change/inspection. I interacted with Brittany and the Service Manager (don't remember his name). I was treated courteously and respectfully. I appreciated the helpful well organized break down of the recommended future service needs of my vehicle. I am now driving my vehicle after the late January 2017 service appointment the scope of work which involved primarily fixing the front control arms as well as some brake work. I was pleasantly surprised that Northstar picked up the costs of some items. I interacted primarily with Mitch for this late January appointment and was pleased with his clear communication regarding the repairs. Marcel Matte (403) 242-9736 More

Always Great Service It is nice that the service order writer, Fiona, remembered my name without asking me for it. Great service as always. North star Ford is awesome!! It is nice that the service order writer, Fiona, remembered my name without asking me for it. Great service as always. North star Ford is awesome!! More

Always Fantastic Service Brought our truck in for its scheduled service and worked with Mitch, as usual he provides incredible service that is both enjoyable and thorough. The Brought our truck in for its scheduled service and worked with Mitch, as usual he provides incredible service that is both enjoyable and thorough. The service at Northstar is far better than any other dealership we do business with for our other vehicles. More

Made a bad experience better I came in to the dealer because my new trucks front bumper was misaligned. (cockeyed) The service personnel were great and had the manager and others I came in to the dealer because my new trucks front bumper was misaligned. (cockeyed) The service personnel were great and had the manager and others agree to get it worked on by the collision center as quick as possible. Bringing a new truck in for this is not the quality I expected so therefore my comment making a bad experience better. This is my second issue with quality. the first is the winter package which I received when I picked up my vehicle. It was fine than but as soon as it got warmer I noticed rust on my rims. I came into to ask the parts departments for caps to hide the end of the drive shaft so my new vehicle did not look like an older rusted vehicle. No caps are available but I was told others applied CLR or painted the ends to prevent or mask that issue. Really?? I should have just been told the rims were cheap and I could pay more for better quality or rims with caps when I purchased the truck. Instead I wait for spring to paint the ends myself in warm weather. More

Excellent service during my first service visit to northstar This was my first visit to Northstar Ford for a service. The service was excellent from Cassandra to the shuttle to the service department reviewing m This was my first visit to Northstar Ford for a service. The service was excellent from Cassandra to the shuttle to the service department reviewing my warranty details and providing an additional item under warranty. I was pleasantly surprised by this level of service, and am glad that I chose Northstar. Thanks to All! More

Friendly Very friendly staff. Unfortunately I did have an issue with the cleaning service, my truck was in for some extras and I was offered a discount on the Very friendly staff. Unfortunately I did have an issue with the cleaning service, my truck was in for some extras and I was offered a discount on the cleaning service. Unfortunately when I picked my truck up come to find out down the road my tail gate was left unlocked even though it was locked when they recived the vehicle and my Ford brand tonnou cover was left insecurely latched. Being a tradesman I always have tools in my truck and would of been very upset if I had of lost them. I know will always check from now on even though the vehicle should be secured by staff. More

Warranty repairs Fiona helped me book and coordinate my warranty repairs. There was no grief about whether the repairs were warranty or not, and Fiona clearly communi Fiona helped me book and coordinate my warranty repairs. There was no grief about whether the repairs were warranty or not, and Fiona clearly communicated the status of my vehicle during the three days it was in the shop. More