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Northstar Ford Calgary
Calgary, AB
2,684 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,684 reviews
February 14, 2017
Always a good experience . Always friendly and service completed when promised. Friendly and have car ready as promised. They suggest additional maintenance however they do no Always friendly and service completed when promised. Friendly and have car ready as promised. They suggest additional maintenance however they do not push to have it done. More
by DHARROWER
Verified CustomerEmployees Worked With
Fiona Rea
February 14, 2017
Truck repair done fast Fast friendly service. Was able to get a repair done quickly on Monday morning first thing short notice. Repair was done exactly up to expectations. Fast friendly service. Was able to get a repair done quickly on Monday morning first thing short notice. Repair was done exactly up to expectations. More
by RAY88
Employees Worked With
Cassandra Walker
February 14, 2017
Good, efficient communications Staff helpful and communicative. Friendly service. Explained the issue and repairs required. No real answer as to the cause of the problem. Staff did Staff helpful and communicative. Friendly service. Explained the issue and repairs required. No real answer as to the cause of the problem. Staff did everything the could to make the repair process as easy as possible. More
by DONNELLY.PAT123
Employees Worked With
Cassandra Walker
February 14, 2017
New Ford had issues! I bought a new vehicle in spring, the staff was wonderful and friendly. The vehicle itself is xxxx. Within a couple months the service belt reminde I bought a new vehicle in spring, the staff was wonderful and friendly. The vehicle itself is xxxx. Within a couple months the service belt reminder would flicker on and off. Its a company car so I booked it in to get it serviced. No one there knew what was going on. They never heard about it so I got sent away. Then second time I came in again to get it serviced the lady said to take a picture of it since the service light doesn't stay on. That was a pain to make sure my phone was nearby to snap a picture of it. Finally got it then third time some techs looked at it and asked me to book another day to get a chance to see what's going on since they had no idea, my oil light came on too, when it was serviced a few weeks prior. This time I wanted to CRY! I was getting so fed up, since I bought this new vehicle to avoid this hassle. I had to book on a Saturday since it's used for company transport. Decided to buy winter tires also, prepaid it. I wanted get everything done at one time. Was a big pain to figure out pick up and drop off on the weekend. When I picked up the vehicle, tires weren't mounted since it was the wrong one, no where had some in stock. Received my tire refund and they fixed the belt reminder light, no one knows what it even did that. A day later on the highway the a new light came on "Faulty Engine, Service Now" I had to find another company car to transport passengers the next day. Now I'm really pissed off! You can't even get mad at the staff since they doing their best and being kind. It needed a system update software, really?!?!?! You couldn't have done that 2 days ago when my truck was being serviced. Where's the courtesy car rinse for you when you bring it in? Most service centers provide that extra service if they have bays to clean cars. I'm frustrated with the new vehicle, Ford and the knowledge of the service guys. Next company car would have to be another brand. More
by SUSAN_TOE
February 13, 2017
Oil change went to plan It was all done as expected. These are extra words to fill the space. It was a scheduled oil change, howuch is there to say about that when it goe It was all done as expected. These are extra words to fill the space. It was a scheduled oil change, howuch is there to say about that when it goes to plan? More
by KENYA24
Employees Worked With
Cassandra Walker
February 13, 2017
Heater fan repair F-150 had a heater that would only blow air at full or off. Work was done quickly and we can now have heat at variable fan speed. F-150 had a heater that would only blow air at full or off. Work was done quickly and we can now have heat at variable fan speed. More
by FJB
Employees Worked With
Liane Asquin
February 13, 2017
Review I brought my Ford Escape in for it's first service and the service advisor, Cassandra, was very professional and helpful. The check-in process was ef I brought my Ford Escape in for it's first service and the service advisor, Cassandra, was very professional and helpful. The check-in process was efficient and useful. I felt that my car was in very proficient and dedicated hands. More
by MLD0
Employees Worked With
Cassandra Walker
February 13, 2017
Feb 10 Service App't Mitch is a fantastic representative of the Northstar Service team. Explained in detail the efforts that were undertaken to address the issue I'm havi Mitch is a fantastic representative of the Northstar Service team. Explained in detail the efforts that were undertaken to address the issue I'm having with the AM radio in our 2015 F150 and even though the issue has been ongoing for close to a year (and wasn't fixed this visit) he turned what could be a negative into a positive just through his approach. I'm confident that Mitch will follow up as committed and let me know when Ford has isolated the problem for your tech to resolve. He was also a great resource when it came to highlighting the benefits of the new model F150 re the drive train changes for 2017. Although not discussed with Mitch, I am also trusting that the commitment made by Rob Meade when I first had this problem worked on, to fix the damage to the dash will be followed through on. Thanks, Bruce More
by BRUCE.PARENT
Employees Worked With
Mitch Coppieter
February 13, 2017
Great. I brought my F150 in for some warranty work. This was my first visit to Northstar Ford. Mitch (service advisor) was AWESOME to deal with. All of th I brought my F150 in for some warranty work. This was my first visit to Northstar Ford. Mitch (service advisor) was AWESOME to deal with. All of the issues with my truck were addressed, and it is back to 100%. I wouldn't hesitate to recommend the service dept. at Northstar Ford. More
by ELLIOTT0
Employees Worked With
Mitch Coppieter
February 12, 2017
3 visits, 3 days with no vehicle, no correct fixes I had an IWE issue in 2014 and once that was fixed (after multiple days for you to figure it out as well, it appeared to be fine with no issue again u I had an IWE issue in 2014 and once that was fixed (after multiple days for you to figure it out as well, it appeared to be fine with no issue again until Dec 2016). I was being laid off in Dec 2016 with option to purchase this truck from company once fixed by ford. I brought my company truck in to be repaired Dec 2016 to have the exact same (IWE issue/sounds/grinding/rubbing/vibration as in 2014) fixed with an open credit card to pay for any/all repairs prior to me purchasing it. 1st appointment you did not fix what I asked, but instead said it was a warranty issue. 2nd appointment you still did not fix what I asked, and only replaced warranty item that was ordered from 1st appointment. 3rd appointment you still did not fix the IWE issue I asked to be fixed originally, but found hoses that needed to be replaced. There was no charge due to the circumstances. I STILL have the IWE issue going on. I hope no one else can hear the grinding sound as I do, as I would be so embarrassed. I am very frustrated due to the fact that you never fixed what I asked 3 times, I now was laid off and bought the truck that was NOT repaired as per my companies request because FORD said it was something else which was warranty. How can it be something else if it is the exact same thing you told me/fixed in 2014. I DO NOT want a bill now... I am unemployed. I have had it in for 3 full days with no vehicle to drive, and it is STILL NOT FIXED. I cannot keep bringing it in with no vehicle endlessly. Very frustrated as this could have all been fixed and paid for in full by my paast company. Laura Weaver More
by lweaver0
