Northstar Ford Calgary

Very Good Service Was having electronics problems with my new Edge that required disconnecting the battery to prevent wearing down the battery. Took it in for servicin Was having electronics problems with my new Edge that required disconnecting the battery to prevent wearing down the battery. Took it in for servicing. Fiona was very helpful, fully explained that as the electronic problem required disconnecting the battery - that had caused a system reset. However, service department would keep Edge for the day and try to replicate electronic problem. Unfortunately they were not able to replicate problem. Fiona did advise that if problem should happen again, to take Edge directly to service department so that they can provide service while problem is active. More

excellent same review as always..wonderful service..always great to deal with, have never had any issues that were below excellent.many thanks to all and see yo same review as always..wonderful service..always great to deal with, have never had any issues that were below excellent.many thanks to all and see you soon More

Very Good Got Service on my Edge, Customer service was excellent, was told a head of time what was being done, was informed through out the day what was going o Got Service on my Edge, Customer service was excellent, was told a head of time what was being done, was informed through out the day what was going on. I am very pleased with the service and will be taking it back for another service when the time comes. More

Issue was resolved Had a billing issue that was resolved amicably once escalated to senior management.Although frustrated by the experience, management did take notice a Had a billing issue that was resolved amicably once escalated to senior management.Although frustrated by the experience, management did take notice and went above and beyond to take care of our issue personally. More

Windshield replacement/ general vehicle maintenance Cassandra was polite, friendly and detail orientated. She took the time to look at the history of my vehicle and made some very knowledgeable recommen Cassandra was polite, friendly and detail orientated. She took the time to look at the history of my vehicle and made some very knowledgeable recommendations. More

Needed 2nd key cut with chip. Cassandra was great. I dropped off F-150 to get a new key cut. She was very thorough in explaining the details and cost and approximate time. Vehic Cassandra was great. I dropped off F-150 to get a new key cut. She was very thorough in explaining the details and cost and approximate time. Vehicle was done and back to me in half the time expected. Bill was exactly as she stated. Very happy with service. Highly recommend them and again Cassandra was fantastic. More

Body Shop Service Great staff in the body shop. Went in with a loose spoiler on my Ford Taurus. George and his staff had it fixed in under 5 minutes with no charge. Great staff in the body shop. Went in with a loose spoiler on my Ford Taurus. George and his staff had it fixed in under 5 minutes with no charge. More

Disconnected service experience The service experience was positive however the problem is still not fixed. Went in 3 times to fix powertrain issues and it is still not complete. Sug The service experience was positive however the problem is still not fixed. Went in 3 times to fix powertrain issues and it is still not complete. Suggestion was to come in early to get a manger to ride around and assess the issue (noisy grinding sound over 20km/hr) and at 7am when I dropped off there was no "manager" available so was told they would do it themselves. Picked it up later in the day and noise was not fixed or tested so not sure what solution was implemented. Came back a third time and pinions were replaced and at check out service person indicated the noise is gone and it was tested so. Reality is exact opposite so I don't know if this location has hearing issues or if the service guys are snowing the front counter girls as I asked specifically of a road test was completed tocheck the vibration and noise level (grinding ) was eliminated. So I am going to check out another local dealer to get this resolved. More

Great service and great staff in providing updates in a cordial manner. Cassandra is awesome, makes you feel at home and that you want to be there...... a few other staff not so g in providing updates in a cordial manner. Cassandra is awesome, makes you feel at home and that you want to be there...... a few other staff not so good...in service and they know who they are... More