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Northstar Ford Calgary
Calgary, AB
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Needed 2nd key cut with chip. Cassandra was great. I dropped off F-150 to get a new key cut. She was very thorough in explaining the details and cost and approximate time. Vehic Cassandra was great. I dropped off F-150 to get a new key cut. She was very thorough in explaining the details and cost and approximate time. Vehicle was done and back to me in half the time expected. Bill was exactly as she stated. Very happy with service. Highly recommend them and again Cassandra was fantastic. More
Quick, reasonable and honest I booked and oil change for my car and they were able to get me in quicker than I thought. Although friendly once I got to the desk, walking in and wa I booked and oil change for my car and they were able to get me in quicker than I thought. Although friendly once I got to the desk, walking in and waiting I was kind of ignored. It would be great for anyone to say "we'll be with you in a minute'" just so your presence is acknowledged. The oil change was really quick - 40 minutes - and although I authorized an air filter change it was not required so they did not put one in, which I really appreciated because how do I know if its dirty? If I know I can trust them, then I will be back. More
Great service and great staff in providing updates in a cordial manner. Cassandra is awesome, makes you feel at home and that you want to be there...... a few other staff not so g in providing updates in a cordial manner. Cassandra is awesome, makes you feel at home and that you want to be there...... a few other staff not so good...in service and they know who they are... More
Disconnected service experience The service experience was positive however the problem is still not fixed. Went in 3 times to fix powertrain issues and it is still not complete. Sug The service experience was positive however the problem is still not fixed. Went in 3 times to fix powertrain issues and it is still not complete. Suggestion was to come in early to get a manger to ride around and assess the issue (noisy grinding sound over 20km/hr) and at 7am when I dropped off there was no "manager" available so was told they would do it themselves. Picked it up later in the day and noise was not fixed or tested so not sure what solution was implemented. Came back a third time and pinions were replaced and at check out service person indicated the noise is gone and it was tested so. Reality is exact opposite so I don't know if this location has hearing issues or if the service guys are snowing the front counter girls as I asked specifically of a road test was completed tocheck the vibration and noise level (grinding ) was eliminated. So I am going to check out another local dealer to get this resolved. More
Messy job My truck was in the service area for a Brake Fluid change.. the job was done but very messy. There are spills in the engine bay with brake fluid T My truck was in the service area for a Brake Fluid change.. the job was done but very messy. There are spills in the engine bay with brake fluid Truck is now leaving stains wherever I park... I can't believe the techs. didn't bother clean the mess or simply put a rag underneath the reservoir to catch the spills.. This is NOT what I expect from a dealership. Also Alex (service advisor) did not care about being service oriented when I asked a few questions when I dropped off my truck. I guess nobody has told him to have a service oriented attitude... One last one.. why on earth you let your people have a dog in the area on the desk to pay for service work?? More
Good service, poor shuttle service I scheduled the service appointment online, got it done quickly. The only issue was with the shuttle service. I was told the shuttle service will show I scheduled the service appointment online, got it done quickly. The only issue was with the shuttle service. I was told the shuttle service will show up in 10 minutes but I waited for nearly an hour, then called someone to come and pick me. More
Body Shop Service Great staff in the body shop. Went in with a loose spoiler on my Ford Taurus. George and his staff had it fixed in under 5 minutes with no charge. Great staff in the body shop. Went in with a loose spoiler on my Ford Taurus. George and his staff had it fixed in under 5 minutes with no charge. More
Service with understanding I was in the NW the other day when a warning light came on in my Edge. I was far from my normal servicing dealer here in Calgary but thought I would s I was in the NW the other day when a warning light came on in my Edge. I was far from my normal servicing dealer here in Calgary but thought I would stop in the see if North star could answer a few questions regarding my light ( check engine )and whether it was safe to drive or not. I parked and went inside ,was greeted warmly by Liane in service, I explained my situation. She was very knowledgeable, asked me a few questions which allowed her to reassure me that I could in fact drive the Edge without worry for a few days. Even though my Ford is serviced elsewhere , she did not make it uncomfortable at all, in fact I felt like she truly enjoys helping people. Thank you for your information and assuring me I was safe to continue on until I had the time to get the truck looked at. I appreciate your help. If I'm ever in need in the north again, I know exactly where to go and who to see. More
Undercoating Excellent price and followup. No need to say anything.. I would definitely recommend your undercoating service to others. Guidelines were given to b Excellent price and followup. No need to say anything.. I would definitely recommend your undercoating service to others. Guidelines were given to book follow up in the future. More
Best Auto Body Service - Ever! The service that I received from Northstar Ford was outstanding - start to finish. From the moment I walked in, asking for a quote, to the day I picke The service that I received from Northstar Ford was outstanding - start to finish. From the moment I walked in, asking for a quote, to the day I picked up my newly painted car, they treated me very well! If I'm ever in the need for auto body work in the future, I will FOR SURE use their services. Friendly, proven to be extremely reliable and well priced! So thankful to have found them. More