Northland Volkswagen

Excellent experience I bought a new 2016 Tiguan last week and experienced the best services of buying a vehicle. All the staff I had met there were friendly and helpful. I bought a new 2016 Tiguan last week and experienced the best services of buying a vehicle. All the staff I had met there were friendly and helpful. Harsha, my sales, had tried his best to satisfy all my request. Trevor and Gligin had provided me the best finance and warranty advise. Ron explained clearly all functions equipped with the car when I picked it up. They deserve the excellent rate. More

Got My Golf R serviced for A crack in the Cruise Sensor I was recently driving on the Highway between Edmonton and Calgary when I realized my cruise control was not working. When I arrived in Edmonton I c I was recently driving on the Highway between Edmonton and Calgary when I realized my cruise control was not working. When I arrived in Edmonton I called South Edmonton Volkswagen to take a look at the car which I had only recently purchased and they Eventually quoted me a 4000$ quote. I was extremely shocked by this, that it wasnt covered by warranty. I instantly called Oliver and he calmed me down and looked into the matter. Unfortunately the most unsatisfying part of all this is that they did not end up getting the situation fixed quickly enough in Edmonton and I had to bring the car back to Calgary. Once in Calgary Oliver and his people quickly took the car in, were able to find a way to run the problem under warranty and have me back driving in a timely manner. I could not be happier with the level of communication and friendliness provided by the staff of Northlands and could only wish the other dealers around Canada would provide the same level of service. I find it a little unsettling knowing that if something does go arry I will only get the quality of service I expect from Northlands and not other Volkswagens. Or maybe it is just that one specific location where I got nothing but cold stares and even colder responses. Thanks to Oliver for everything he did, he truly made me happy I made the choice to buy my Golf R from his team at Northlands! More

We bought a wagon! A really cool one. We wondered in a little uneasy with the process ahead and met Nikki. What a relief! She was so helpful and relaxed with us. Our test drive was great. We wondered in a little uneasy with the process ahead and met Nikki. What a relief! She was so helpful and relaxed with us. Our test drive was great. She showed us so many of the wonderful features. We really weren't sure what brand of vehicle we wanted when we began our process. That first ride in the Golf Sport wagon quickly helped us decide. More

Excellent service, highly recommended Nikki is the type of sales person who responds after hours to address your questions. Comes in on her day off if that's the day you chose for pick-up. Nikki is the type of sales person who responds after hours to address your questions. Comes in on her day off if that's the day you chose for pick-up. Takes photos of you in goofy poses next to your awesome new car. Recommends music that showcases the audio capabilities. She is someone you want to deal with. Indeed, strictly speaking my 'experience' with each of the employees was excellent. I only rate quality of work a 4 star because no one noticed that I got 3 tyres of one brand, and a single tyre of another! I don't know who to assign 4 stars to instead of 5, but that is the only individual I would rate below a 5. More

Did the impossible on the R Great service and support to get me into the much sought after Golf R. I really appreciated the effort and attention to detail. Great service and support to get me into the much sought after Golf R. I really appreciated the effort and attention to detail. More

Out of town search I was in the market for the new 2016 Golf Wagon and had sent out e-mails to numerous dealerships with my specific requirements. I was headed away fro I was in the market for the new 2016 Golf Wagon and had sent out e-mails to numerous dealerships with my specific requirements. I was headed away from my home office when I sent the e-mail and left detailed instructions on how to help me and when to contact me. Matt went out of his way to help and was the only dealer that was able to follow my instructions. Dealing with him was a pleasure and if I am ever in the market again he will be the first person I contact in the future. Thanks Matt for your help and professionalism, it was greatly appreciated. ---Jill from Fernie More

2016 golf gti I purchased my brand new gti about two weeks ago now and my experience was amazing all the staff that was involved in my purchase where very helpful a I purchased my brand new gti about two weeks ago now and my experience was amazing all the staff that was involved in my purchase where very helpful and knowledgeable on the the car More

The best Sales guy in the Business! When I went looking for the coveted 2016 Golf R, Matt did everything he could to help me get the car I wanted. Originally, I ordered a Lapisz Blue R w When I went looking for the coveted 2016 Golf R, Matt did everything he could to help me get the car I wanted. Originally, I ordered a Lapisz Blue R without the tech package, but a Deep Black pearl with Tech Package became available and Matt let me know as soon as it was. Needless to say, after he let me take the car for a rip I was sold. I can say that after having the car for nearly 8 months I do not regret my decision. If you need a vehicle, and want the honest truth you need to find Matt and you can be assured that he will steer you in the right direction. More

Always outstanding. Dale is always so helpful and time efficient. Love the whole VW crew; They're always smiling. Every time I bring my car in, they always wash it and do Dale is always so helpful and time efficient. Love the whole VW crew; They're always smiling. Every time I bring my car in, they always wash it and do extra little things to it that make the overall customer experience so great More

Very complete and thoughtful service This was my first purchase of VW and found the experience to be excellent. Nikki Ngo was my sales rep and although relatively new to her role (6 mont This was my first purchase of VW and found the experience to be excellent. Nikki Ngo was my sales rep and although relatively new to her role (6 months), knew her stuff, knew how to personalize the sales transaction, wasn't afraid to ask for the sale and provided a truly win-win offer. Manou in the Finance Department was very efficient, clear and helpful. This was also my first purchase of a vehicle in Alberta and Manou guided me through the process. I would highly recommend this dealership to anyone. Ron who did our vehicle orientation with us was also very knowledgeable and easy-going. All people that I dealt with truly supported the "VW" brand. More