Northland Volkswagen

Very kind and friendly Jane was kind, friendly, efficient and "on-the-ball". I was "waiting" for the service, and Jane went out of her way to make sure that my car was serv Jane was kind, friendly, efficient and "on-the-ball". I was "waiting" for the service, and Jane went out of her way to make sure that my car was serviced as quickly as possible. My only additional comment is that I did not know her name. I had to look at my documentation to discover who had helped me, because her wonderful customer service was immediately noticeable. More

Checking out a used car for my son I own a 2013 Touareg, bought from and regularly serviced at Northland. Recently asked them to check out a 2012 Jetta that my son was purchasing. Dan b I own a 2013 Touareg, bought from and regularly serviced at Northland. Recently asked them to check out a 2012 Jetta that my son was purchasing. Dan booked the car in for a mechanical inspection. All around, a very good experience, and the car checked out okay. It will be returning to Northland for future service work to keep it in good running order. - Thank you More

Non-responsive, was lied to, inexperience service rep - They never wash your car when you get it serviced. They offer you a raincheck but that means you have to go back and wait. Every time the service - They never wash your car when you get it serviced. They offer you a raincheck but that means you have to go back and wait. Every time the service rep calls informing you that your car is finished, you will tell you "your car is just in line to get washed"....3 hours later, it still is not washed. - Waited over 20 minutes for a financial adviser to show them the bubbles on my stone shield. He told me he would call me to get it fixed. It's been over a month and no call. - Went to get my battery replaced. Engine light came on, these issues were more than likely related. Common sense would be to check the battery and replace it if it's no good and then see if the engine light turns off. But no, they charged me for checking the battery and checking the engine light. The diagnosis on the engine light was "...there wasn't enough power coming from the battery so the engine light turned on.....". Ok Captain Obvious! The service rep that checked in my car should have know that the Engine light test was likely unnecessary. More

Experience At Northland Folks at Northland VW address my concerns and helped me in making my purchase decision. Happy with purchase and enjoying my ride every single day Folks at Northland VW address my concerns and helped me in making my purchase decision. Happy with purchase and enjoying my ride every single day More

Top of the line service One of the reasons I chose a VW , is because the service is also top of the line. They appreciate their customers. They care about the VW reputation. One of the reasons I chose a VW , is because the service is also top of the line. They appreciate their customers. They care about the VW reputation. More

Great Patience with indecisive buyers! I recently considered buying a VW and test drove 2 different vehicles on 2 different occasions with Nikki. She was so friendly and knowledgable, and I recently considered buying a VW and test drove 2 different vehicles on 2 different occasions with Nikki. She was so friendly and knowledgable, and didn't complain about being out in the cold and windy conditions. Oliver was great at laying out the purchase options and was able to beat the best price offered by another dealership. Ultimately, I decided on another brand based on cargo capacity which I needed at the time. Nikki was very understanding and said I'd be welcome back any time I may consider a VW in the future. It's a great dealership! More

Exceeded expectations! I just purchased my first ever new car at Northland. I was helped immediately upon walking in, and everyone was so welcoming and helpful. Jason, Manou I just purchased my first ever new car at Northland. I was helped immediately upon walking in, and everyone was so welcoming and helpful. Jason, Manou and Guy were easy-going and patient, answering all of my (many) questions. Overall I would say the dealership exceeded my expectations and made the whole process fun and stress-free. Would definitely buy from here again. More

Great guy, great service Just bought a brand new golf wagon and Matt was great! I was dreading the new car buying experience but had a very positive time Just bought a brand new golf wagon and Matt was great! I was dreading the new car buying experience but had a very positive time More

Professional,Friendly, Patience, Very helpful, no push sale! Alanna was very patience & listen to what I am looking for! Showed me the right car and also the details of information of the car. The entire process Alanna was very patience & listen to what I am looking for! Showed me the right car and also the details of information of the car. The entire process was done professionally and being taking care of in each step! Very friendly and respectful!! Ron and Jared were also very informative and friendly as well! There were other people who helped us when we arrived to notify Alanna. Sorry! I didn't know their names but they are very friendly as well. Very good experience! :) More