Northland Volkswagen

Fast and Friendly Just picked up my a Wolfsburg edition Touareg last week from Matt. Great enthusiastic guy who helped me to quickly trade in my old Touareg lease for Just picked up my a Wolfsburg edition Touareg last week from Matt. Great enthusiastic guy who helped me to quickly trade in my old Touareg lease for this upgraded model. Really knew his stuff and got the job done! Manou in finance even dropped the new car off at my work as I couldn't get there to pick it up. Over and above service! More

Disappointed Purchased a brand new Tiguan less than 2 years ago. Already having issues with spark plugs and numerous other things. Since taking it in for inspectio Purchased a brand new Tiguan less than 2 years ago. Already having issues with spark plugs and numerous other things. Since taking it in for inspection, now needs inspection light has come on. Uhhhh just paid for that, why is it prompting now? Nothing covered by the extended warranty that we paid for. $500 to change a spark plug that they acted like should be replaced after less than 2 years? Appointment was made for 2 PM and Dale was upset that he didn't show up earlier. This was the appointment that was offered, if you don't want us to come at that time, don't offer it. Was told by the sales guy Jaime (who was pleasant) that the warranty would cover everything, including the extended glass that we paid for and his words were "if there was any issues just to bring it back here no hassle, I strongly recommend getting this". Nope, had to pay and go through a 3rd party. Was told that the policy was changed after we signed. So much for a contract, seems like they don't hold up their end. Nothing but hassles since the start. The only good thing I would say is Ashif in service is great and referred us. The shuttle service is nice, the dealership looks pristine. Still unfortunate to have to leave work early to get an appointment, show up 15 minutes early for it only to be scolded for not coming sooner by Dale in the service dept, also said he didn't know I was coming. When I showed him the email he rolled his eyes. That's what you can look forward to from this place. Inadequate service and attitude post sales. More

Excellent Customer Service Came in looking for a used 2015 Golf for my daughter. Darrel was amazing and very helpful, worked around her work schedule and we were able to pick it Came in looking for a used 2015 Golf for my daughter. Darrel was amazing and very helpful, worked around her work schedule and we were able to pick it up quickly which made her car buying experience wonderful. Jared in finance was very patient and helpful and answered questions we wouldn't even think to ask! We had such a great experience we are heading back to buy me a new beetle 😊 More

Great Service! I stopped in to transfer the warranty on a Golf GTI that I had just bought and harsh started chatting to me - long story short, 20 mins later I had a I stopped in to transfer the warranty on a Golf GTI that I had just bought and harsh started chatting to me - long story short, 20 mins later I had a great deal to a new Golf R. Harsha was knowledgeable and helpful, without being pushy. More

Great Experience My recent purchase of a 2017 Golf was awesome. The people who work there were genuinely kind and caring. Jamie was very thorough and clearly explained My recent purchase of a 2017 Golf was awesome. The people who work there were genuinely kind and caring. Jamie was very thorough and clearly explained all the details I needed to know before I could ask. With this kind of treatment many of my friends will be driving VW's from Northland soon. More

Excellent Service by Jamie at Northland VW This is now my 4th Vehicle I have bought from Jamie Wedgerfield. The experience never gets tired. My time is always valued and I am treated with resp This is now my 4th Vehicle I have bought from Jamie Wedgerfield. The experience never gets tired. My time is always valued and I am treated with respect. Jamie does an excellent job responding to any questions I may have and answering them fully without any arrogance on his end. I cannot recommend Jamie enough and have a stack of Jamie's cards in my car in case I run into someone looking for a VW. Great work as always Jamie! More

Couldn't be better This is the second vehicle I have bought from northland, and Jamie! My needs were met with extreme importance and were never discaraded to reach a sal This is the second vehicle I have bought from northland, and Jamie! My needs were met with extreme importance and were never discaraded to reach a sale. Jamie did everything he could to ensure I got what I wanted within my budget. I could not be happier and would recommend northland, especially Jamie any day of the week! More

Knowledgable staff and friendly customer service Over the last 5 years, between my immediate family and myself we have purchased 4 cars from Jamie Wedgerfield. Jamie's experience and broad knowledge Over the last 5 years, between my immediate family and myself we have purchased 4 cars from Jamie Wedgerfield. Jamie's experience and broad knowledge has lead us to make the best decisions for our family regarding the type of vehicle and price ranges. I have never once regretted any of the decisions I have made regarding my vehicle purchases since Jamie has never pressured me into anything, quite the contrary. Jamie will answer all questions truthfully and give you all the time you need without ever making you feel like you have to do something. I will always trust Jamie as he truly is an honest and fair salesman who will guide you, properly inform you, and always go above and beyond even after you've walked away with the vehicle. I also have nothing but great things to say about the Finance team who all truly work together to bring you the best options and deals. I particularly have dealt the most with Trevor who is an absolute pleasure and has been incredibly trustworthy as well, although Guy and Manou are also lovely to deal with (I met them with my last vehicle purchase). I have a vast experience with Northland (sales, finance, service, and parts), and have never once been disappointed. I always leave with a smile feeling valued and respected. I have complete confidence in Northland Volkswagen for all of my car needs and would recommend absolutely anybody see for themselves how great customers are treated and valued. Every time we have picked up a vehicle we have been helped by Ron, who is truly indescribable. He knows his way around every single car on the lot and will take as much time as you need to show you all the fancy functions, while making you laugh. He absolutely goes above and beyond what is expected of him. I can't write a review without also mentioning both Dale and Jen (I don't see her on the list below) in service, who are both respectful, kind, and really work to help YOU, while providing you with your options in a transparent and honest way. I absolutely love Northland Volkswagen and am proud to be their faithful customer! More

Fantastic service department! I was really impressed with the service I received. They were honest, accommodated my request to wait, and completed my appointment quickly! The ser I was really impressed with the service I received. They were honest, accommodated my request to wait, and completed my appointment quickly! The service advisor also went over the report with me. A very good experience! More

Service dept. Initial visit with my used VW, EXCELLENT Service dept. knowledgable and fair, highly recommend dale and this dealership. Entire teams is open and pr Initial visit with my used VW, EXCELLENT Service dept. knowledgable and fair, highly recommend dale and this dealership. Entire teams is open and provides asssitance. I will be using them for all requirements for VW. More