Northland Volkswagen

Very professional Oliver the sales manager went above and beyond helping us get into the car as soon as possible. Matt Moro was very informative about my new Passat. He Oliver the sales manager went above and beyond helping us get into the car as soon as possible. Matt Moro was very informative about my new Passat. He was always able to give me a clear answer on my question. More

A completely enjoyable purchasing experience Harsha was a pleasure to work with, he approached me immediately, respected my time and my existing/previous knowledge of the vehicle, and was very pl Harsha was a pleasure to work with, he approached me immediately, respected my time and my existing/previous knowledge of the vehicle, and was very pleasant to chat with. The test drives were great and Harsha provided just the right amount of information but didn't pressure me or attempt to sell me something I didn't want. Harsha also respected my time during pickup (the usual delivery employee, Ron, was running late) and got me on my way quickly (this was almost a direct replacement of my previous lease-return so I appreciated Harsha pragmatically agreeing (but not assuming) I didn't really need to see all the same features over again. Manou in Finance was also great to work with; she remembered us from before (this is our 3rd VW at Northland) and provided a pleasant personal touch during the financial part (which is usually where it gets less enjoyable!). Thank you to both of them! More

Purchasing a new 2017 Passat Thank you to Carmen Huber for all the hard work putting together the deal on our new 2017 Passat. I would highly recommend Carmen and Northland Volksw Thank you to Carmen Huber for all the hard work putting together the deal on our new 2017 Passat. I would highly recommend Carmen and Northland Volkswagen to anyone who is looking for a new VW. Carmen was very professional, knowledgeable and extremely pleasant to deal with. It was because of her that we were able to get the deal done quickly and without any hassle. So if you are in the market for a VW see Carmen Huber. Manor Glijn was a delight to deal with in finance and is another reason why we went back to Northland VW. Kevin Bradley made the deal happen. Thanks to all the staff. More

The Most Pleasant Experience I have nothing but compliments in my experience with Northland Volkswagen. The entire process from start to finish has been superb. I walked in knowin I have nothing but compliments in my experience with Northland Volkswagen. The entire process from start to finish has been superb. I walked in knowing what I wanted and walked out with fantastic results. I'd like to personally thank Matt Moro for helping me find a car that was both in my budget and a pleasure to drive. As well, the entire finance team (Minou, Guy and Jared) for their exceptional cross-provincial service. You guys rock! I look forward to dealing with you in the future (: More

Such an excellent experience Before I went to Volkswagen, I tried 3 other brands. They were awful. Personally I believe first time to meet someone, you record everything negative Before I went to Volkswagen, I tried 3 other brands. They were awful. Personally I believe first time to meet someone, you record everything negative or positive. From the beginning till the end I had pleasent experience. So I'm happy to chose this company and for sure this branch. Thank you guys.... More

Excellent and professional experience! I had a really great experience at Northland Volkswagen. I came in looking to buy my first car not really knowing what I wanted, and Matt helped me na I had a really great experience at Northland Volkswagen. I came in looking to buy my first car not really knowing what I wanted, and Matt helped me narrow down the must haves and consider other factors I didn't think of before. He was so patient and professional all the time, followed up with me regularly after the first meeting, and when I finally decided on my car (a different one than what I was first considering) Matt helped me work out a great deal. Guy was also great and explained all the extended care plans and financing afterwards. If you are as nervous or unsure about the whole buying process as I was, then Matt is the salesperson for you. You will come out feeling very comfortable and reassured that you have made the right decision! More

Ask to speak with Alanna Toogood If your considering a VW product, I would encourage you to speak with Alanna. Her customer service is expceptional. She's very well informed about the If your considering a VW product, I would encourage you to speak with Alanna. Her customer service is expceptional. She's very well informed about the product line and she's not 'that kind' of pushy sales person. Rather, she helps you understand the different vehicles and what each one offers, so you can make an informed decision. Thanks Alanna! More

Matt DaSilva, great salesman! I had no issues buying at Northland Volkswagen. Matt was friendly and accomodating and made buying easy. 5 stars! Matt was receptive to private-market I had no issues buying at Northland Volkswagen. Matt was friendly and accomodating and made buying easy. 5 stars! Matt was receptive to private-market pricing that I had found and did not waste my time with petty negotiations or underhanded sales tactics - things I would usually expect from a dealership. The car is in great shape and had almost every feature I was hoping to find. Super positive experience and I would recommend him to anyone looking for a new Vee Dub. More

Poor and Slow service I made an appointment to address a recall notice on my 2010 Passat. Apparently there could be sharp pieces of metal that could hit you if your airbag I made an appointment to address a recall notice on my 2010 Passat. Apparently there could be sharp pieces of metal that could hit you if your airbag was engaged. When I made the appointment at 11:00 am I was told that it would take approximately one hour. I went to Walmart for the hour and bought some items were perishable and went back within the hour to find that my car was not complete. While in Walmart they phoned me after an half hour and said that my battery was dead. I told them that I had just driven it there and that it was dead as they tell you to leave your car keys in your ignition and that activates the lights which drains your battery. But after I talked to my husband he told me to go ahead and get the new battery. Little did I know that they charged me $69.50 to install a battery that takes 5 minutes to install. They kept me waiting until 1:00 pm which made me late for my next appointment. I had mentioned when I checked in that the spare tire continually makes noise in the back even after tightening several times. He said that he would have the mechanics look at this. That never happened. When I finally received my car i quickly unloaded my groceries and placed the shopping cart along side of their building. As I was getting into my vehicle, a lady from inside Northland Volkswagen started yelling at me to return my cart. I said if you hadn't kept me for an additional hour I would have had time. What has happened to customer service. More

Easy and professional sales experience We really enjoyed our sales experience with Northland Volkswagen. Nikki took time with us and was very knowledgeable about the car. Guy and Oliver w We really enjoyed our sales experience with Northland Volkswagen. Nikki took time with us and was very knowledgeable about the car. Guy and Oliver were professional and helpful in working out a deal with us. All in all a very good experience. Thank you Northland Volkswagen! More