Northland Volkswagen

Jane is fantastic! Just wanted to say what a pleasant encounter I had with Jane this morning. She is cheerful, knowledgeable and an all-around joy to deal with. Just wanted to say what a pleasant encounter I had with Jane this morning. She is cheerful, knowledgeable and an all-around joy to deal with. More

Worst customer experience In spring 2017 I privately purchased a Volkswagen CC sedan. The previous owner had a warranty with the vehicle that was meant to provide full coverage In spring 2017 I privately purchased a Volkswagen CC sedan. The previous owner had a warranty with the vehicle that was meant to provide full coverage for any Volkswagen services needed. I spoke to a Northland Volkswagen representative who informed me that the warranty would be automatically transferred from the previous owner to myself after the purchase was completed. I later discovered that the warranty had never been transferred so I talked to a different representative who told me the company doesn’t do this automatically and I would have to transfer the warranty over to my name myself by filling out paperwork, paying the expenses and mailing it to a PO box in Ontario. After I had gone through this process of manually transferring the warranty, I discovered that the warranty was set to expire in 3 months. Again I spoke to a representative to figure out whether I should renew it or let it expire. The employee I dealt with urged me to renew the warranty, he claimed this was the only way to find out if the warranty would provide coverage and not to worry about expiration because I could still receive some sort of benefit by keeping the warranty. Taking his advice, I paid the fee to renew the warranty. I then had to speak to five different employees to find that I had been misinformed and the warranty had no value after expiration. They were unable to provide me with any coverage. On March 12-13 2018, I needed the following services done for my vehicle including; transmission flush, brake fluid flush, rear brake and rotor replacement (using my own parts I purchased). I spoke to several different employees who all quoted me various different prices. The first person I spoke to quoted the services at $775, the second $860, and after the services $980. After receiving the services I ended up paying $926. There was a lot of uncertainty and confusion in dealing with each representative in both circumstances. I felt as if each one just passed me onto the next, not knowing how to properly address the situation. I was also treated very rudely by a specific employee in store. Irregardless, I feel as if I dealt with each employee with patience and persistence. I was very ill on these days and did not appreciate how much stress I went through to simply get answers and receive proper service. My family and I all own Volkswagen vehicles and are loyal customers to the company. I have dealt with employees of your company several times and have had many positive experiences before this, specifically with Jennifer and the shuttle service worker. When I was paying for my services few employees were talking about leaving northland volkswagen in front of me. No wonder why no one cares and misguide. I lost time and money when dealing the last two times with northland volkswagen. More

Great experience That was cool calm collected and not pushy. Matt was very helpful and professional throughout the entire process. Would definitely buy another car fro That was cool calm collected and not pushy. Matt was very helpful and professional throughout the entire process. Would definitely buy another car from Matt. More

Great Experience! Matt had an answer for every question I asked and he made sure that I got my car as fast as possible!!! I would buy from him again! Matt had an answer for every question I asked and he made sure that I got my car as fast as possible!!! I would buy from him again! More

Awesome Dealership My family and I are on our sixth vehicle purchased through Oliver at Northland and over all the years we have never had a negative experience. Dealing My family and I are on our sixth vehicle purchased through Oliver at Northland and over all the years we have never had a negative experience. Dealing with just about every department there they have always been upfront and honest, something that is very rare. We wouldn't purchase a vehicle anywhere else as it's a waste of time, energy and money. More

Excellent Service Scott was very helpful and informative. He went above and beyond to ensure Northland Volkswagen service center offered me the best service, and got me Scott was very helpful and informative. He went above and beyond to ensure Northland Volkswagen service center offered me the best service, and got me back on the road as soon as possible. Dealing with him is always a pleasure and very reassuring. See Scott for all your services and service questions. More

Great knowledgeable professional My experience has been great with Matt during the entire process of ordering my Golf R. He is very knowledgeable about the entire VW line. Altough it My experience has been great with Matt during the entire process of ordering my Golf R. He is very knowledgeable about the entire VW line. Altough it took a while for my R to get here, I am very happy with it! Highly recommended! More

Great people willing to make a deal happen but not to pushy Carmen was awesome. Took us on lots of test drives. Never tried to push us into a more expensive model. Was very reasonable when we made our offers on Carmen was awesome. Took us on lots of test drives. Never tried to push us into a more expensive model. Was very reasonable when we made our offers on our car. Manor was also awesome (she wears Nixon watches so that should say enough) More

Excellent The friendly service...the great price...the great knowledge of produce...fast service...Very quick filling out paperwork...car was ready for delivery The friendly service...the great price...the great knowledge of produce...fast service...Very quick filling out paperwork...car was ready for delivery..full of gas More

Great Experience I love my new Tiguan from Northland VW. I had a great experience, Carmen was very helpful and genuine. Thanks so much Carmen and team! I love my new Tiguan from Northland VW. I had a great experience, Carmen was very helpful and genuine. Thanks so much Carmen and team! More