Northland Volkswagen

customer service Thank u to all the staff front and back as it's such a busy time with winter changeover tires. I appreciate the prompt and exceptionally friendly serv Thank u to all the staff front and back as it's such a busy time with winter changeover tires. I appreciate the prompt and exceptionally friendly service that I received. More

Great people Frank and his team are awesome! Reception was a pleasure to go through, booking agent, she was great. Cashier was friendly and very helpful as was th Frank and his team are awesome! Reception was a pleasure to go through, booking agent, she was great. Cashier was friendly and very helpful as was the shuttle driver. More

Team of professionals Bought a GTI from this dealership. All staff who helped me through the process was professional and helpful. Guys who worked with me were Ryan (sales) Bought a GTI from this dealership. All staff who helped me through the process was professional and helpful. Guys who worked with me were Ryan (sales), Guy and Jared (finance) and Ron (delivery). Will recommend the dealership to my friends and family More

Winter wheel changeover service. I have always found the service staff at Northland Volkswagen to be very personable and helpful. The shuttle drivers are prompt, friendly and engage I have always found the service staff at Northland Volkswagen to be very personable and helpful. The shuttle drivers are prompt, friendly and engage in meaningful conversation during the drive. Best of all, they are courteous and safe drivers. More

Excellent Service. I got VW repair. I am really impressed with quality of their service. Customet service rep. Samantha deal it very professionally. Service was done pro I got VW repair. I am really impressed with quality of their service. Customet service rep. Samantha deal it very professionally. Service was done professionally. Keep it up. More

Nothing but kudos all round It would be tough to imagine a better-run outfit than Northland's. Have had nothing but great service and much of that over and above, on the part of It would be tough to imagine a better-run outfit than Northland's. Have had nothing but great service and much of that over and above, on the part of many individuals. This time out (for ref. Monday Sept. 24, 10 am to noon) starting with the person on desk in display room, a really friendly woman who made a special trip to get regular (unflavoured) coffee cream ..the well-organized, professional fellow who seemed to be running the downtown shuttle that morning (tall-ish, greying hair) who could not have been kinder to all of the people waiting (a super-busy morning!)--to the service agent who looked after me, to finally, as I was leaving the incredibly helpful person whose name I did get (Frank ...last name Italian?) who came out and got the whole console/audio etc system sorted out, working again--and explained. More

Excellent service! Prompt and efficient service on vehicle with incentives to return to Northland Volkswagen. Having been a customer for year I have come to know some s Prompt and efficient service on vehicle with incentives to return to Northland Volkswagen. Having been a customer for year I have come to know some staff, particularly Oliver Lay, over the years. Thank you for the care and great customer service you have provided. A thank you to Jamie Wedgerfield too and the service department for the assistance given at a recent visit. More

No parts for recall appointment Booked Touareg in for two recall services. Emissions and ad-blue recall. Northland booked my car in but didn’t have parts for the TDI emissions recall Booked Touareg in for two recall services. Emissions and ad-blue recall. Northland booked my car in but didn’t have parts for the TDI emissions recall. I can understand this for an undetermined problem but not for a defined issue such as a recall where parts and time are well defined. Took one and a half days for the recall they had parts for. When we asked if we would be called when parts arrived we were told it would be best if we called back in two or three weeks. Have had issues before with wrong parts being ordered where we took car in to show problem, came back when parts were supposed to in,wrong parts ordered, had to come back again. More

BUYING A CAR GREAT SERVICE... ALL STAFF VERY COURTEOUS AND KNOWLEDGABLE. WOULD USE THEM AGAIN TO BUY ANOTHER CAR. DARREL IS GREAT AT WHAT HE DOES AND I WILL SEND GREAT SERVICE... ALL STAFF VERY COURTEOUS AND KNOWLEDGABLE. WOULD USE THEM AGAIN TO BUY ANOTHER CAR. DARREL IS GREAT AT WHAT HE DOES AND I WILL SEND OTHERS TO HIM IF I KNOW THEY ARE IN THE MARKET FOR A CAR. More

Battery check and other service appointments I meant to write a review after my previous appointment to say how much I was impressed by Dustin's handling things, but had to travel and missed the I meant to write a review after my previous appointment to say how much I was impressed by Dustin's handling things, but had to travel and missed the opportunity to rate my experience. I had a rather dubious experience at this Service department once a couple of years ago, but since then it has been truly excellent. With the two recent appointments (oil change and inspection, and investigating some battery concerns this week—both with Dustin Therens), I was treated just as I expect to be: with respect and attention, and honesty. The timing belt was inspected and not replaced because its condition is fine, despite the average life span predictions), the battery was checked and not replaced because the charge is fine. I do not feel any proverbial pressure to have things pushed on me. The shuttle service and drivers are as punctual and courteous as they should be and everything works smoothly and professionally. I did wonder whether I should continue taking my car there for service at some point especially because I am post warranty for several years now, but with every highly positive experience such as the ones I am relating here I am more convinced that this is the place I trust and want to deal with. As a separate note, for eight years after I bought my car from Guy Trahan, I feel comfortable calling him up and asking for advice in critical situations. Speaks for itself. More