Northland Volkswagen

I really like the 2019 VW Atlas that I recently purchased at Northland Volkswagen and I found Rachel very sweet and personable to deal with. Actually, everybody there was very friendly. After discussing pric at Northland Volkswagen and I found Rachel very sweet and personable to deal with. Actually, everybody there was very friendly. After discussing price for the vehicle, we had agreed upon a price and my husband & I said we would go ahead and purchase the vehicle if they would add roof bars and the 4 year interior protection package. Matt agreed and wrote up the contract. I noticed that he added $700 for the interior protection and $500 for the roof bars to the contract so I asked Rachel why those prices were added. She assured me that they just have to itemize them but that the fees were deducted from the total. This seemed odd to me and I did not see the fees deducted so I asked Manou in finance again why it looked like we were being charged for these add ons and again she said “Matt has it all figured out and you won’t actually be charged”. So I trusted them and we left happy in our new Atlas. When I got home and read the contract more closely, we had in fact paid full price for the add ons and felt like either it was a mistake on Matt’s end, or we were ripped off. After my husband chatted with Matt, who basically said it was an oversight on our part, I was furious since I had double checked that twice with both Rachel and Manou. Also, Rachel told us that if we finance instead of pay cash for the vehicle, they are able to drop the price. So we did that and they took $900 off the purchase price. But then in the later phone conversations with Matt, he said that $900 off was just to pay for the 4 year protection package. So now we are stuck with interest payments on a vehicle that we would’ve payed cash for, and we got nothing off the purchase price because that didn’t even cover the cost of bars and the protection package. I feel like Matt ripped us off and it left me very upset and with no trust in this dealership. I would recommend going somewhere else as we have bought new and used vehicles from 4 other dealerships in the past and never had a bad experience like this before. Matt made things “right” by putting Stone shield on the Atlas but he never offered to credit us back the extra money he charged us, or to give us service credit (we asked for him to make it right). So the dealership still got away with charging us an extra $1000 than we had agreed upon. if you decide to buy a vehicle at Northland Volkswagen, know that the staff is all very friendly, but you might have a similar experience to us and be unknowingly ripped off. More

Rachel Delill helped us into our 'new' to us 2011 Jetta. It's a super cool car! Low kilometers ( a rare find!) When we first came in to Northland, we tried a couple other super cool cars out, but we wanted It's a super cool car! Low kilometers ( a rare find!) When we first came in to Northland, we tried a couple other super cool cars out, but we wanted to wait and 'mull' it over. She didn't pressure us, and made herself available for us to come in again and try out this other car, which we just couldn't turn down. Rachel is a very polite young lady, who is working hard. Two thumbs up! More

Alanna Toogood was an absolute pleasure to deal with. She was incredibly helpful and made the process of leasing my new Jetta easier than I could have ever hoped for. She is genuine and honest. Her fo She was incredibly helpful and made the process of leasing my new Jetta easier than I could have ever hoped for. She is genuine and honest. Her follow up ensuring I was happy with my new vehicle was a nice touch. I would highly recommend her to anyone looking for a new vehicle! More

We purchased a 2019 Arteon from Northland Volkswagen and were very happy with the sales experience. Jason Hofer was a pleasure to deal with through the entire buying process. were very happy with the sales experience. Jason Hofer was a pleasure to deal with through the entire buying process. More

Nikki at Northland was just great, no pressure sales tactics, shared her experiences as a WV owner, answered all our questions, very knowledgeable, and always quick to respond to our text messages after tactics, shared her experiences as a WV owner, answered all our questions, very knowledgeable, and always quick to respond to our text messages after we left the dealership to mull over our options. Would 100% recommend. More

Awesome team of friendly professionals in VW Northland Hi everyone, I wanted to share our positive experience with Northland VW. It is already the second time in a row we dealt with this dealership. Jamie Hi everyone, I wanted to share our positive experience with Northland VW. It is already the second time in a row we dealt with this dealership. Jamie Wedgerfield and Matt Dasilva are highly recommended. Both are very friendly and reasonable people, know their business from top to the bottom, provided answers for all the questions and treated us very well. No pressure during the sale and attentive to details attitude was highly appreciated. They are just awesome! Madison Vercammen in the finance department and Lee Wolff in service are amazing as well. Their attitude is incredible and you feel confident dealing with them. Overall, it was just a fabulous experience, dealing with VW Northland and its representatives. Usually, it is uncommon to see so many great folks working together in the same place, but this one is a nice exception. Highly recommended. More

Amazing service! I went to get a new car and all the departments involved (sales, finance, service) were very professional and friendly. They looked and offered the be I went to get a new car and all the departments involved (sales, finance, service) were very professional and friendly. They looked and offered the best options for me and I am now a very satisfied and happy Volkswagen owner!! More

Great Experience Overall We had a wonderful buying experience from Northland VW. Jamie took care of us from the moment we stepped into the dealership until we left with the k We had a wonderful buying experience from Northland VW. Jamie took care of us from the moment we stepped into the dealership until we left with the keys in our hands. All of the staff we dealt with were outstanding - Jamie, Manou, Ron, and Candace. Would recommend 10/10. More

Solid buying experience The only negative thing I have to say about this dealership and the sales experience is that they will push the typical overpriced protection products The only negative thing I have to say about this dealership and the sales experience is that they will push the typical overpriced protection products on you and make you sit through a whole lecture on it. Par for the course, but I wish this business practice was left behind. Now.. onto all the great things I experienced here. Matt DaSilva was my sales associate. He used zero pressure, zero shady tactics, just a solid guy and some good conversation to boot. To top things off, after I had agreed to a sales price and he took off to confirm with management, he returned to offer me an additional discount for paying cash--something that he forgot to communicate earlier but could have easily swept under the rug. I think this speaks volumes about this dealership in terms of their sales approach and honesty. For this reason I believe I'll always feel welcome here and would absolutely buy from them again. Other positives--the pickup experience was great although the office in the back where they hand you your keys could use some updating. Still, the staff was unbelievably friendly, informative, and fun to chat with. This is a great dealership, I definitely would recommend it. More

Exactly what I wanted I have been a customer of Northland VW for the last 15 years. Jamie delivered exceptional service when I went to inquire about the 2019 Tiguan. He lis I have been a customer of Northland VW for the last 15 years. Jamie delivered exceptional service when I went to inquire about the 2019 Tiguan. He listened to my needs, throughly walked me through all the features and differences in lines to ensure I found the best fit. I felt heard, valued and was not pressured to purchase. Jamie took his time to evaluate and present an offer on my trade in with fairness and equity. I was able to get a great deal on my new Tiguan and could not be happier. I highly recommend Jamie and the VW Northland team for all your car sales and leasing needs. Jared and Manou made paperwork and process super easy. Thank you. We are loving our new VW! More