Northland Volkswagen

I had an amazing experience at Northland Volkswagen! The customer service was outstanding, and the staff was transparent and knowledgeable. I highly recommend them! The customer service was outstanding, and the staff was transparent and knowledgeable. I highly recommend them! More

Beware and use caution with buying from them. I was never told about a accident on the vehicle until I had signed for the car and in the middle of taking delivery. From the get go I have had issu I was never told about a accident on the vehicle until I had signed for the car and in the middle of taking delivery. From the get go I have had issues with my car, which until going back and forth with a salesman who barely reached out until I had to go around to the management team to finally have some of the issues resolved. After this the salesman was great to deal with that is until I had to reach out again after this concern on my vehicle still persisted. At first I thought a wheel balance, so I got my winters taken off in the spring to the all seasons and still had my shimmy concern present on the car. Then I reach out to the store again with zero response, only got spoken too when I arrived at the dealership in person. I live out of town and had to drive in 30 mins just to have someone speak with me for 5 mins. Finally booked in and they did step up to put me in a filthy used car for the time my vehicle was there. I had a concern with my power mirror making a weird noise compared to the other side. Only to be told it's normal by the salesman after a tech told him it's fine. After that the service rep told me it needing to be replaced and would cost 1500 dollars. Normal pricing yes but I purchased and extended warranty that would have covered it (they knew prior that I had this) pushed it aside. My shimmy is still present which they insist is a wheel balance concern. I truly don't believe this is the concern as I am a service advisor at another store. Typically that would be present at highway speeds and not at initial acceleration. Told all is normal and just needs the balance. I then said okay buy the car back from me, they appraised it while it was there only to offer $8000 less than I paid just back in November. This is unethical and this dealership should be ashamed of the way the present themselves as a company. Just use discretion when buying pre-owned here and be weary about the certification process because they may not help you out and leave you high and dry More

Not happy with service as it was very unprofessional and unpleasant. I will not buy another Golf VW. unpleasant. I will not buy another Golf VW. More

I purchased a vehicle from this dealership & would highly recommend going through them! I was dealing with Dylan, who’s been going above and beyond to make sure my needs are met, even after the sale was comp recommend going through them! I was dealing with Dylan, who’s been going above and beyond to make sure my needs are met, even after the sale was completed. He has been exceeding all of my expectations and deserves all the praise in the world. Manou was helping me on the finance end and also did an amazing job taking care of me. You can rest assured you’ll be taken care of while working with such a great team. Thanks NVW! More

I tried to open my sunroof last week, only to find that the sunroof would not open completely. One side opened and the other side stayed closed. When I tried to close it it would not close. So we call Nor the sunroof would not open completely. One side opened and the other side stayed closed. When I tried to close it it would not close. So we call Northland Volkswagen to book a service appointment to have it fixed. Sam, the services manager calls us back letting us know they will not be able to fix it and they will need to order a new sunroof ($3200 + 190 just to look at it). When my husband asks why did this happen, why did the sunroof break, we were told by Sam, " You didn't properly maintain your sunroof, so it's your fault". How do you maintain a sunroof?? I have never maintained a sunroof and when I looked in the manual, there is no section on how to maintain a sunroof. So this dealership likes to place blame on the customers for the mechanical issues the brand has. If this was the end of my experience I might not be writing this review. We agreed to paid the exorbitant cost to fix the sunroof because we have no choice. A roof in Calgary is not an option and we needed a working roof on my car. Sam phones the next day informing us that they cannot fix the bug guard would we like to order a new one. No, we would not. Just fix the sunroof so it will close. When we pick it up the next day, the WHITE roof is covered with grease. So they did not take the time to ensure they used gloves or cleaned up after installing the new sunroof (which we paid 3400 to replace). So DO NOT BRING YOU CAR HERE. THEY WILL BLAME YOU AND THEN RETURN YOUR CAR TO YOU IN A WORSE CONDITION THAT YOU BROUGHT IT TO THEM IN. More

Terrible experience with the service department. Unsold on a brake job. Estimated $7-800 on booking job. At the dealership told the job would be over $2000. Service manager was very condescending. Unsold on a brake job. Estimated $7-800 on booking job. At the dealership told the job would be over $2000. Service manager was very condescending. Don’t call - try to find a personable mechanic that will respect you as an owner More

I recently purchased a vehicle from Norhland Volkswagen. The salesperson was Jeremiah. He did an excellent job of working with my needs and making sure I was satisfied. Jeremiah is very personable and frien The salesperson was Jeremiah. He did an excellent job of working with my needs and making sure I was satisfied. Jeremiah is very personable and friendly. Since the purchase he has checked in with me a few times to make sure everything is fine. I highly recommend talking to Jeremiah if you are in the market for a vehicle. More

We dealt with a very personable sales person by the name of English Matt, and would highly recommend him to future customers. We purchased a used Cadillac from the dealership and received 5 star quality ser of English Matt, and would highly recommend him to future customers. We purchased a used Cadillac from the dealership and received 5 star quality service from him. He is upfront and surprisingly honest. Matt was easy to deal with, no pressure, was very informative. More

A shout out to Jake the Aussie at Northland VW. He went above and beyond to send videos and info on several cars in their inventory, as I live out of town and couldn’t get into Calgary at that time He went above and beyond to send videos and info on several cars in their inventory, as I live out of town and couldn’t get into Calgary at that time to see them in person. He’s honest, straightforward and trustworthy, would highly recommend. Thanks, Jake! More

I have bought 2 vehicles in the past 5 years from Northland. we had a good experience and decided to bring my 20 year old son to buy a car from them as well. the used car salesman was your stereotypi Northland. we had a good experience and decided to bring my 20 year old son to buy a car from them as well. the used car salesman was your stereotypical used car salesman and upsold him almost 14k worth of things that he did not need or want. This is absolutely disgusting to take advantage of a young man who does not understand all of the items they are telling him that he needs. For this reason alone I will never give Northland Volkswagen another cent of my money for either a new car or for any service on the brand new car that we just bought. I will also not recommend this dealership to anyone who is in the market for a new car or a used car if this is how they treat repeat customers and their families. Shame on you Northland!! More