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Northland Volkswagen

Calgary, AB

4.6
866 Reviews

4849 Northland Dr NW

Calgary, AB

T2L 2K3

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Showing 866 reviews

May 29, 2024

Nikki was awesome to deal with! She was accommodating, not pushy, and helped me get what I wanted. More

by Corbinchenger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikki Ngo, Trevor Majeski, Madison Vercammen
May 29, 2024

Fantastic experiences at this dealership. Nikki is my permanent car dealer! This is my third car purchase from Nikki. Loving my new vehicle. Always a pleasant experience at this dealership! More

by Jeep 2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikki Ngo, Manou Glijn
May 28, 2024

The dealership was good except they wouldn’t deal on the price. I love my “new to me” car ♥️ More

by thegiant2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikki Ngo, Madison Vercammen
May 28, 2024

The experience was really great. Vince was knowledgeable, helpful and lovely to deal with. I really liked that the service was fast and we didn't end up sitting around waiting like i More

by SF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince was excellent to deal with!, Madison Vercammen
May 15, 2024

I had a great experience with this dealership and Nikki and Manou in particular. They walked me through every step of the process with honest discussions of my options. They also followed up to ensure th More

by kkrahulic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikki Ngo, Manou Glijn
May 15, 2024

Great team at Northland VW. Friendly, welcoming and no pressure. Thanks Vince and team, I’ll be back when my wife makes up my mind. More

by Tyler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Laanstra, Fernanda Campos
May 07, 2024

DO NOT SHOP HERE, This is a long ready but please read all of it. I see a lot of 5-star reviews on here. I'm wondering if they're honest. The dealership will run circles around you with numbers. They h More

by chris.913.brown
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro Palacios, Phil Chow
May 08, 2024 -

Northland Volkswagen responded

Hi Chris, Following the one-star review, I reached out to you to address the confusion regarding our finance team. You mentioned feeling upset because you didn't realize you signed an 8-year finance term, despite our team's efforts to lower your payments and secure a better rate for you. Transparency is paramount to us with every customer interaction. We never attempt to take advantage of our customers; in fact, we ensure that every customer understands the finance terms, monthly or biweekly payments, before signing any documents. I want to clarify that the interest charges are determined by the banks, and we have no control over them. Our phone records confirm that I discussed the possibility of asking you to retract the review and offering compensation, such as a set of mud flaps, especially since you mentioned losing one on Crowchild right after you took the delivery. You agreed to this arrangement. Additionally, I mentioned that if you were completely satisfied with us after the mud guards were installed, you would consider leaving us a positive review. Unfortunately, it seems there has been a misunderstanding in this regard. We never buy reviews. 99% of our customers provide honest feedback based on their genuine experience. However, there are always exceptions. Chris, I wanted to bring to your attention that multiple reviews regarding the same issue violate DealerRater guidelines. As a result, they have removed your duplicate reviews. Yuda Zhu General Sales Manager

May 08, 2024 -

chris.913.brown responded

You said you would buy my mudflaps and used my review as leverage. You then proceeded to ask me to leave you a 5-star review if you did that. If that's not buying a review, I don't know what is. I hope that anyone else on here that changed their review for a couple hundred dollars feels ashamed of themselves. I've bought vehicles before, and this was by far the worst experience I've ever had. Please, do not shop here.

May 03, 2024

Excellent customer service, no pressure sales, clealy explain everything, listen to the needs of the customer throughout! More

by stevegrant0922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikki Ngo, Fernanda Campos, Madison Vercammen, Phil Chow
May 02, 2024

Amazing experience! Vince answered all of our questions and provided a stress-free and positive experience when buying our new vehicle. More

by Erika.hegerdor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince (sales), Fernanda Campos, Umesh Ahuja, Madison Vercammen
May 03, 2024 -

Northland Volkswagen responded

Thank you so much for sharing your experience! We're thrilled to hear that Vince provided excellent service and made your vehicle buying process stress free and positive. We appreciate your feedback. We hope you enjoy your 2024 Atlas to the fullest. Don't hesitate to reach out if you have any further questions or need assistance. Yuda Zhu General Sales Manager

May 01, 2024

Bought a truck from Brock. Went back to have a couple other things done, It was great. Staff is extremely friendly, and the vehicle is now in top notch condition. Would recomme More

by Evan S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuda Zhu, Phil Chow, Brock Wells, Sydney Rose
May 03, 2024 -

Northland Volkswagen responded

Thank you for the recommendation! We're delighted to hear that Brock and our team provided excellent service. We appreciate your feedback and look forward to serving you again in the future! Yuda Zhu General Sales Manager

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